I had Labor Muscles scheduled to help my son move into a 2nd floor apartment this past weekend. I reached out and scheduled with Steve early in the week. I explained that we were moving my son from a bi-level house to a second floor apartment and I am not physically fit enough to really be of any assistance with the heavy furniture that he has. He advised that he would be available for 8 or 9 AM and gave me a verbal proposal for 3 movers, asked for the old address and the new address and an email address. He said he would said an invoice and I would need to give a 50% deposit and the rest would be payable on moving day. No problem, except by Thursday I had never received the invoice. I reached out and he explained that I hadn't provided my email address, but he would send it as soon as I did. My mistake, and I sent it right away. I also asked him for pricing to include a truck, which he verbally provided. I never did get the invoice, so I texted him and advised that at this late date, and with his agreement, I would just pay cash on moving day, which he agreed too.
6AM on moving day I got a text from Steve asking for confirmation that we were still on. I advised that we were. He explained that he was down a truck and with that he would be down a mover, so they would be able to deal with that, but he was dropping his charge accordingly, which I appreciated. 8:30-8:45 rolls around and still no movers. I reach out to Steve and he advises that he won't be there until 10 AM, as he had to get the truck. I accepted this change, but advised that doing the move later would just be hotter (it was unusually hot and humid this past Saturday). He understood, but since I was intent on sticking to the 3 hour window, he did not feel it was going to be a real issue. Then at 8:54 I got a call from Steve cancelling all together as now his second truck broke down. I'm not sure why he wouldn't chose to rent a Uhaul in order to keep his scheduled work, in lieu of cancelling last minute on a customer. I personally find it hard to believe that a mover had trouble with two (2) separate moving trucks in their fleet, and am inclined to think that he decided he didn't want to be bothered.
I chose Labor Muscles because of their numerous 5 star reviews, but I am sorry that I did. They were not dependable for me. This could have been an anomoly for this business, but if you absolutely need to know you have a mover that will show, you should keep looking. Luckily, my son had a friend come in from New Jersey (3 hours away) and they were able to get the heavy furniture moved. read more