I needed to transfer 8mm Video Tapes to store on a Flash Drive and Norman provided the expertise,…read moreequipment and instructions on how to get it done! He is a pleasure to work with and was readily available via phone or email to answer any questions about the equipment I got from him. His services are very reasonably priced.

Norman and Irina were some of the nicest and most helpful people I have ever met. Made a speedy…read morerepair on my CCD TR-66. Most people don't even know what that means, let alone how to diagnose and fix it. He got my camera ready for a California trip coming up. Great service at a great price!

They are always on time and super fair and honest in their pricing. They have fixed my washer and…read moredryer. Another time, they fixed my stove that I thought was totally caput. Even the service call fee is reasonable.

These guys came out to repair my new LG washing machine. They are excellent! I spoke with a lady on…read morethe phone who was very efficient and great at her job. I was already frustrated with LG's customer service by the time the repair company contacted me but she was so kind. The repair man who came out was wonderful also. He called to let me know when he would be arriving and fixed the issue with no problem. Great company! Thank you guys!

Absolutely wonderful time at the store. I believe the nice lady from Geek Squad's name was…read moreTay(?)answered questions,she went to find someone to help me find a laptop and Ally took it from there,both were wonderful!

I've been a Best Buy customer for over 20 years. I've been a Best Buy Total Tech Member for years,…read moresince the program started. I just came into this local Best Buy and spoke with a supervisor, Tammy, about a 3D printer I purchased through this store. She told me that they wouldn't replace the printer even though it is still sold by them. And she told me they would only give me half the value of the printer minus a service fee because I used rewards certificates to pay for part of it. Tammy was very rude and disrespectful. She almost went out of her way to not be helpful and deflect to the General Manager, April, that would be in the next day. I used to recommend people buy things from Best Buy because they have great customer service. I've specifically told people to buy their printers from Best Buy so they'd have the support of a brick and mortar store. Unfortunately, I was apparently wrong. I can't recommend Best Buy anymore, or at least this location. You're better off going the distance to MicroCenter for your electronics needs. Even working with Amazon would've been easier.

5 stars Bin store. Great products. I went there on there $8 day, ended up saving a fortune. They…read morealso have deals section with variety of stuff.

I called this company to repair my refrigerator that another company messed up. The technician that…read morecame out was friendly and knowledgeable! He told me everything he was doing and explained everything that was done wrong by the last company. The last company broke the Ice Tray and I did not know it. They also did not install the parts correctly. I would not have known any of this if I did not have Triad Electronics come out! Thank you so much for getting my Ice Maker back to working order! I will recommend this company to my friends and family!! Great customer service goes along way!

Found myself here looking for a couple used cookbooks I wanted…read more Let me tell you, this place is a lot bigger than you think a used book store should be. They also have so much more like collectibles, musical equipment and much more. You can definitely kill a few hours here if you aren't careful. So much to see. I did find a couple books I wanted at a good price. I also found a used computer keyboard I needed. The books are somewhat organized but finding specific authors can be challenging. Their book collection is extensive. The staff was friendly and there is plenty of parking. I'll be going back to spend more time. I didn't have a lot of time to spend. If you're into books, and more, check it out

I really used to like shopping here, but things have changed. Their prices keep climbing. A used…read moreitem should not be selling for more than you can purchase it new. I still like perusing the store, but I make sure to check online prices as I shop. I think the DVD prices have gotten really bad. The books are still pretty well priced, but that is probably because the original price is printed right on the cover by the publisher. I have given up on trying to take items in to sell. They do worse than low balling you. I miss the old Edward McKay's.

Camera corner is the best camera store between the Piedmont and the Triangle area (unfortunately,…read morewe don't have anything like it in the Piedmont). They have a pretty wide selection of both cameras and accessories, as well as other fun, trendy and aesthetic decorative items as well. Their staff are extremely attentive and approachable, willing to help you with whatever questions you have. They also offer very affordable and quick film development. Definitely go here for your camera needs!

Great selection and good prices for film development. Just wish they had repair people.read more

Holton is the most knowledgeable, curious, and helpful computer repair person I've ever come…read moreacross. He really worked hard to push us towards the best solution regardless of how much he would make off of the repair.

Had an older printer that I couldn't get to talk to my laptop. Holten came out, figured out what…read morewas what, and got them talking. Professional, friendly, and really knows his stuff. But it's what came after that prompts my 5 star review. The next day, my son and I put together a new desktop. Got it talking to my older printer, but when I printed the test page, the printer screamed (loud warning beep) and my desktop shut down. Holten spent over an hour on the phone with me, walking me through the various possibilities of what could have prompted this bizarre behavior (turns out the plug in that corner of the room was shorting -- moved the printer to another room, problem solved). But it took an hour or more to get there. And Holten guided me through it, no extra charge. Because he backs up his work -- problem with the printer, he'll figure it out. Very pleased -- can't recommend him enough.

A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

Justin and Marcus had excellent customer service! We appreciated their help with product selection…read moreand will be returning soon for all of our electronic needs!

I thought this place was dying off. I had seen other locations go. I could not see ever buying a…read morejust out movie here because they have the highest prices by a lot. But if you wait them out they also aggressively discount older inventory and that is the sweet spot. This location finally decided they want to be in the vinyl game and stepped up by moving the records off the back wall to the middle and lowered prices. You can find random movies here both new and used. Also has a mix of things from Spencers and Box Lunch type stores. I like cruising into this location when I am at the mall. If something is an in store exclusive that is not available online they probably won't have it - I have wasted a couple trips to find this out and was annoyed.

Employees here need to be trained for customer service. One word answers every time I call in are…read moreunacceptable. They are never nice here. They are drones at best. People collect funko products, get over it.