Jorge Casas is our go-to service writer. He's always very…read morecourteous, under, and explains everything thoroughly. We always leave satisfied because of him. Tysm.

Fast and efficient service! Their service department is the best I've ever dealt, took my Silverado…read morefor diagnostics and Nina kept me up to date with the proces. I had my truck back in 3 days with no more engine light on!, something a Brownsville dealership could fix and told me that it was nothing to worry about. I will make the commute to Edinburg for all my service needs. Thank You Fiesta Chevrolet for being a trustworthy dealership, I will continue to buy my vehicles from you all.

I had no issue buying my truck here. This is for the service department. Sure, they did the…read moreservices but they were not very communicative. It took over 8 hours for one service, even though I made an appointment and they said "two and a half hours at most". When asked about it, they wouldn't give me a straight answer. What's the point of even making an appointment? They have no respect for others' time and I'll get my future services elsewhere.

I had an extremely disappointing experience with Fiesta Nissan in Edinburg, TX. Before making the…read morelong drive from Dallas, I specifically called the dealership to confirm the pricing on a Nissan Frontier they had listed online for around $40,500. I explained that I'm a Soldier and that I did not want to waste my time driving several hours unless they could guarantee the numbers we discussed over the phone. Not only did they assure me the listed price was accurate, but they also told me they would offer me "at the higher end of KBB value" for my trade-in, which was around $20,000. After driving all the way to the dealership, the story completely changed. Suddenly the truck price jumped to almost $48,000, and they offered me only $8,000 for my trade-in. After I called them out for completely changing the deal we discussed, their "final offer" was still nowhere close about $44,000 for the truck and $14,000 for my vehicle. This felt like a classic bait-and-switch tactic. They got me to drive hours based on promises they had no intention of honoring. Wasting someone's time is bad enough, but misleading customers after they specifically ask for transparency is unacceptable. I would strongly recommend getting EVERYTHING in writing before dealing with this dealership. Very disappointing experience. Service members pleases do not give this company any of your very hard earned money or time.

Near-Miss Due to Incompetent Service - Avoid the Service Dept…read more Took my Silverado to them for DTC codes: low catalyst system and service parking brake control module. The service team initially claimed that my Silverado's parking brake control module code was simply caused by the catalytic converter code, fully acknowledging the parking brake code when I first brought the truck in. They kept my vehicle for a week and a half and still failed to diagnose the actual issue. I ended up replacing the catalytic converter through a third party. But while driving to work on the expressway at 75 mph, the parking brake suddenly engaged. This could have caused a serious accident. Chris Haroldz insisted the parking brake code "wasn't popping up" during their inspection--even though we had a full conversation about it earlier. Their negligence and misdiagnosis put my safety at risk, and I'm fortunate the outcome wasn't worse. I cannot recommend this service department. Their oversight was dangerous and unacceptable.

Chris Hatzold went above and beyond to help us during a very stressful situation, and I'm so…read moregrateful he is in charge of the service department at this Buick dealership. My girlfriend and I drove down to McAllen, TX, from Minnesota, thinking our car was in good shape. Unfortunately, on Sunday, the car broke down on the highway, leaving us stranded. We had the car towed to our Airbnb and then towed to the dealership Monday morning when it opened. When we first arrived, the service team didn't mention how long it might take to diagnose the issue. However, after we turned in the keys and paperwork, the service representative, Vanessa, casually mentioned they might look at the car in about three days. This was devastating, especially since it was Thanksgiving week, meaning we might not hear anything until Wednesday or Friday--and that didn't even account for ordering parts or completing repairs. We explained we were traveling from Minnesota and planning to leave Friday morning, practically begging for leniency on priority. Vanessa added an ASAP note to the ticket, to which we were very grateful for, however her lack of empathy left us feeling extremely stressed and uncertain. Realizing how critical our situation was, we knew we needed to speak with a manager. That's when the amazing Chris Hatzold stepped in. Despite how busy he was running the service department during the holiday rush, he took the time to listen to us. At first, the staff seemed reluctant to let us speak with him, but thank goodness we did, because Chris is exactly the kind of person who should be leading an operation like this. Chris immediately pulled up our ticket and assured us they could look at the car after lunch on Monday, which they did. The issue turned out to be the fuel pump. Thanks to Chris's quick action, the part was ordered the same day and arrived by Wednesday, allowing the team to complete the repair just in time. However, communication with the service representatives remained frustrating. Despite knowing all the effort Chris was putting into getting the car fixed, the service representative called at one point and told us the car might not be ready until Saturday. Thankfully, I had direct communication with Chris, who kept me reassured. When I called asking for him and he wasn't immediately available, he called me back promptly to assure me everything was on track. Throughout the process, Chris maintained a kind and professional demeanor, making us feel like a priority even in a challenging situation. If not for him, we would have faced difficult decisions about how to get back home. It's important to note: Chris is the only reason I'm giving this dealership a 5-star review. His outstanding customer service, communication, and leadership saved the day/week for us. Thank you, Chris, for your hard work and dedication--you made a huge difference!

Purchased a Jeep Compass Trailhawak two months ago. They had it in service for over a month. It…read morestill needs repairs and nobody has returned my phone calls. This place is racist against Caucasian people. Don't go here

Payne Edinburg advertised a 2023 Dodge Charger GT with a $4,000 Payne Discount, but it turned out…read moreto be null once you realized you had to shell out an additional $4,000 for their mandatory vehicle protection plan. This undisclosed requirement renders the perceived discount meaningless, as the advertised price fails to account for this mandatory cost. While Payne Edinburg maintains autonomy in setting prices, customers rightfully expect transparency in advertised offers. Despite the courteous demeanor of the salesperson, the conduct of the sales manager was particularly disappointing.

Peter is very helpful and friendly! The dealership was very transparent and answered all my…read morequestions. Never new car buying can be very easy. Thank you so much!

if I could rate this a -0 I would. Do not buy a vehicle form this dealership. the service is…read morehorrible, the manager and used car manager are the worst people I have ever bought a vehicle from. they never call you back. I had to call Infinity consumer to get amy results. these people should not be able to sell Infinity's. l bought a QX80 with problems, they looked at it twice, I don't believe it's just the way all infinity's run. I paid $79k for it and they said they would buy it back from me for $46k and the vehicle now only has 2500 miles on it. Ridiculous! if you are looking for a vehicle le DO NOT BUY FROM THIS PLACE OR YOU WILL BE SORRY!

Great service on a used Escalade. Drove 18 hours one way for it and don't regret it…read more Randy in finance Valeria and Jennifer in sales Sales manager Ed All top notch! Would 100% recommend

Anna in service is fantastic excellent customer service. They provide a video of the work done on…read moreyour car allowing you to see exactly what the problem was and how it was resolved.

Love the customer service ! Mauro G was amazing...not pushy but highly informative and honest. We…read morewere able to complete our purchase and go about our day. Our vehicle was ready to pick up as we planned for the next day. Highly recommend this very clean and beautiful dealership ! Thank you !

DO NOT BUY A CAR WITH CARMAX PHARR!!! I have had a similar experience with my car purchase. I…read morebought a 2012 Honda odyssey in 11/2022 and have had to return the vehicle 15 to CarMax or the repair pals 15 times with the latest visit on 12/4/2024. The repairs were not completed until 1/3/2025 and here we are 1/9/2025 with check engine light back and a popping noise coming my from somewhere under the car. It is the worst car buying experience I have ever had. They definitively treat like your ignorant if you're a woman and give you the run around. I've tried to work with them, but it is apparent I am going to have to take other steps to get my issue resolve.

Great service! The process took a few hours because they had to reset the IT system, but we were…read moreoffered driver service and were in constant communication on progress. Finally it was ready earlier than anticipated. Great service from Steven and from Christian (driver).

It was very good they updated the system and everything is working perfectly…read more All the technicians are very polite very good customer service.