I'd like to start with I've never written a review on any of my doctor's before, and this is not for Dr. Geller specifically, rather some (not all) of his staff. I hope they take this into consideration to speak to them and help train them on situation such as these to give their patients better service. For the first 3 years up until today, he'd get 4 stars from me, but hopefully this sinks in as it was quite disappointing.
Dr. Geller is great, and I've been going to him for 3 plus years now. He himself is someone I would and want to continue to see, however, his staff (and not all the staff can be blamed, I will pin point two nurses for allergies shots and one back up office manager) are not so great. After being a patient for three years, I unfortunately experienced today some of the worse customer service I have received in quite a awhile, and what is more frustrating is it is one of my doctor's, and it will set me back on my allergy shot routine due to their lack of service.
Two weeks ago I filled out a form to have my allergy shot serums sent to another doctor (purely to get my shots at more local location, not to leave Dr. Geller as my primary allergist). On the paper - it clearly states it could take up to two weeks - well it has been.
When I filled out the form originally, I was told it would be at the other office early the next week (that should have been last week), then I checked in last week as a I am due for a shot, and it was not shipped yet. I was then told it would be early the week after that (meaning yesterday), but when I called today to check in, it still hadn't been shipped.
Calling Dr. Geller's office I was informed "it could take up to two weeks," which I said, "I understand, I read that, it has been two weeks, and your team told me otherwise for the past two weeks." They then explained how busy it has been during the holidays, which I simply replied with "Understand, had this been what you told me two weeks ago or even last week, I would not be upset, but you continued to tell me it was on it's way to be shipped to another office." I was then told, it should be there by early next week, I am now so behind in my shots they will have to take me back a dose, so I'm upset. They also said, they would over night it so I could go in tomorrow "but I would have to foot the bill." Not a great choice of words, but rather rude actually.
The end result is they would not ship them over night and take on that cost even though they made this mistake of misinforming me two weeks in a row, and instead said "all I can say is sorry," but at this point, they won't even own up to the fact of how rude their team was (one was raising her voice to me defensively and arguing when I was staying calm and expressing why I was frustrated - better to explain that just get "mad") and how at the end of the day, it was their fault to give me continuous incorrect information and great customer service (you would think for a patient at a doctor's office) would have tried to make something happen so I would not only be happy, but so my continue regiment would not be altered and I would not be missing a shot.
I would say this is not only a bummer from a doctor I've gone to for three years, but sad the situation was handled so badly. It didn't feel like they cared for one moment my situation or that I was a patient of that office. It will sadly made me see (if any) other options for offices are out there for a more permanent solution. read more