Great customer service, friendly and get text to let you know technician is on their wayread more

I arrived at 3pm for a scheduled appointment at 3:30 and waited until 4pm when I went to check the…read morefurnace to see if there was a tag that showed that the tech was there. We had requested a call to confirm the day before the appointment and received no call or communication. There was no call or communication saying that the technician would be coming early. We did not give permission for him to enter the home without us being there. Apparantly he signed the sticker on the furnace but I have no idea how he did.

My sister bought a house outside of Princeton in 2023. Prior to the sale, the owner had Condon…read moreTotal Comfort install ductwork through the second floor to the attic in order to get AC and heat to the upstairs bedrooms. As a general contractor with over 20 years in business, I was not impressed with their work. They ripped out whatever was in their way and left a mess that had to be fixed/covered up. In one instance, they only needed a couple inches and they could have installed the duct behind a closet wall/bi-fold door but instead they busted up the trim and tore out framing to do their install directly in the way of the door. I understand that the owner who was selling the house probably didn't care - they likely just wanted the "cheapest" thing done to get the sale, but it showed a distinct lack of foresight AND a lack of respect for the new owners (my sister, brother-in-law and their kids). It really isn't THAT much more difficult to CARE about one's work! Based on that, I cannot recommend them.

Very poor on communication, will not return email requests. Will call and schedule a day then not…read moreshow up. We have been asking for a year to please come out and stop the banging noises in our ducts, it is absolute torture at night to listen to. They came out once, hit the duct with his fist and called it good. It has gotten worse with time I have 6 emails to them to please fix it, no response. Now we are reaching out to other companies to see if they can fix it, litigation will follow if there is a cost. this is not the way to treat someone when they spend a lot of money on a new HVAC system.

I will never ever use these guys ever again they charged me almost $20,000 for an absolute horrible…read morejob for putting in my heater and new pipes they even ran a pipe trough my door way and now I cant even put in a celling in the lower part of my house to make two extra bed rooms

Try to charge an over 500% mark up on a replacement for a valve that we could do ourselves for less…read morethan 20 minutes, on top of that the guy tells us that he won't charge us for his visit, as he was here for less than 5 minutes. come thanksgiving we get an invoice for $150. Never using these guys again.

Terrible and a waste of time. Wiggled some wires then charged us for talking to make up for labor.read more

June 13th- blower on furnace pukes. Called Ryf. June 14th…read more- technician called me from his phone. Said he'd be going over to look at issue. About 1/2 hour later, received phone call from technician's informing that it was the blower and it would need to be ordered. He said he'd let me know if he can get part. June 15th- No word back. Texted cell number of technician if he was able to order the blower. Technician responded back that yes, it would be in tomorrow. June 16th 7:17am - Texted technician to let me know when blower can be installed. Received no response, until 4:28 pm when I missed phone call. Called Ryf back and went to answering service. The answering service told to call Ryf back at 7:30 am on Friday as this was emergency phone service. I saw a voice-mail on my phone and listened. All it said was to call Ryf to schedule time tomorrow. Texted technician to let him know I received message and tomorrow is good. Received a message back saying he didn't send message and call shop in the morning. Received a second text from technician stating that this was his personal cell phone and to stop sending him texts. June 17th 7:30 am - 7:45 am - Called Ryf 7 times and kept going to answering service who had no way of contacting technician or employees. Found a number on my phone that came after the call from Ryf. Spoke with second technician who berated me for sending early morning texts to first technician. I told this second technician the first technician initiated the conversation by calling me on his personal phone. Second technician says in an unfriendly, threatening tone, 'Do you want your blower installed?' I said yes, to which he says I have to be patient and it will be installed today or early next week. I told the second technician that I have been patient and haven't heard anything back to get this scheduled; and that I called immediately after last night's phone call from Ryf and it went to the answering service who said to call back tomorrow at 7:30. The technician said he'd meet me at the house. The technician that did show up was rude, walked right by me stating his name, then asked how is this being paid for? Not so much as a sorry, good morning, nothing. As I write this, it is understandable how these companies completely believe that the customer is never right as they rake you over the coals. I do not recommend this company for HVAC services to anyone. Rude, inept, irresponsible employees. The company is unprofessional and will not keep in touch with you. And some advice for the company: if your employees don't like receiving text messages from customers, don't have the employee contact the customer from their personal phones. If your company says you open at 7:30am, then have an employee there at 7:30 am to answer the phone, not the answering service. Give classes to your employees on customer service. It goes a long way.

I needed someone to replace a part under warranty on a 2 yo water heater and called several FDL…read morebusinesses but 2 were too busy, 2 did not work on this brand and finally I tried Silica. Was I glad, they set up appt for the next day, was on time and had the part in under 1 hr for a reasonable rate. He did a professional job and cleaned up afterwards. I highly recommend this company and if needed, would call them again.

I called Silica plumbing this morning regarding fixing my kitchen faucet & was told that I will get…read moreback a call later today. I did not get a call back, thus I called just about 5 minutes ago & they are closed. I have purchased just about all everything in my house & I would think that I would get a better service. However, in the past, the service had been really great.

Previous home owner had work on the furnace done but after we bought the home, found the two stage…read morefurnace would not kick to the second stage. Found the thermostat and furnace were wired wrong. Fixed correctly very polite.

Would not recommend. We were quoted $120 an hour for labor and were charged $172.66. We have…read morephotos proving the time spent at our residence and google maps to give us drive time but when we questioned them, the reply was, we don't have any way to monitor our labor hours. I am pretty sure in this day an age, that can be monitored.

We had a heating "emergency" today, New Years Eve, 2024. The service technicians were all busy on…read morescheduled service calls, and wouldn't be able to help us out until "after hours". The Tech. walked me through the check list on getting our boiler back up and running. Thanks to the excellent customer service, we now have heat again. Thank you very much. ​

Furnace and air conditioning tune up. Came over about a half hour after my call. Thorough…read moreinspection of the entire system and everything checked out. Very pleased with the overall service. Paid a reasonable fee for the service call.