Nathan was knowledgeable and upfront. He could have fixed the problem but informed me that it would…read morebe in my best interest to have a Rheem dealer take a look at the furnace since it was still under warranty. He even gave me a break on the service call even though he drove nearly an hour to get here.

Thanksgiving, a week ago, my 23-year-old furnace was almost dead. I searched the internet for a…read moreheating and cooling contractor. There was a listing for Barnard Heating & Cooling (Nathan Barnard), which started business in 2024 and he stated he has 13 years' experience in HVAC and he was open on Thanksgiving Day; so, I called him and explained the situation. He said he would take a look at it on Friday, the following day. He checked it out, knowing that I needed a new furnace, he said he could install a new Heil furnace the following Monday and quoted a fair price. I told him to write it up. So, Monday, he installed the new furnace with no problems. What a difference; heats the house quickly. Nathan "Nate" Barnard is very professional and personable. The absolutely the best contractor I have ever worked with. I highly recommend Barnard Heating & Cooling. Way to go, Nate. 5 stars. Gary P.

Jack came and helped assure that my house was a priority for him, and his team. I give a 5 star…read morebased upon my initial interaction. Great guy, and trust has been established. Install went just as smoothly, and his guys were just as great as he was. Went above and beyond in every aspect. Thank you, Joel/Cathie

Our heater went out. Jack was there quickly to diagnose the problem. He went through each thing…read morethat needed repair as well as things he thought would go out in the near future. Because of his knowledge, we decided to go with a new heater. He helped us get financing quickly and it was installed by two awesome techs he has. They were so considerate, putting down tarps so they wouldn't damage the floor as they came in and out. At one point, the tech redid all the wiring so it would "look cleaner". They were so nice and quick. Cleaned up everything before they left. I would highly recommend Jack.

My sister bought a house outside of Princeton in 2023. Prior to the sale, the owner had Condon…read moreTotal Comfort install ductwork through the second floor to the attic in order to get AC and heat to the upstairs bedrooms. As a general contractor with over 20 years in business, I was not impressed with their work. They ripped out whatever was in their way and left a mess that had to be fixed/covered up. In one instance, they only needed a couple inches and they could have installed the duct behind a closet wall/bi-fold door but instead they busted up the trim and tore out framing to do their install directly in the way of the door. I understand that the owner who was selling the house probably didn't care - they likely just wanted the "cheapest" thing done to get the sale, but it showed a distinct lack of foresight AND a lack of respect for the new owners (my sister, brother-in-law and their kids). It really isn't THAT much more difficult to CARE about one's work! Based on that, I cannot recommend them.

Very poor on communication, will not return email requests. Will call and schedule a day then not…read moreshow up. We have been asking for a year to please come out and stop the banging noises in our ducts, it is absolute torture at night to listen to. They came out once, hit the duct with his fist and called it good. It has gotten worse with time I have 6 emails to them to please fix it, no response. Now we are reaching out to other companies to see if they can fix it, litigation will follow if there is a cost. this is not the way to treat someone when they spend a lot of money on a new HVAC system.

Terrible and a waste of time. Wiggled some wires then charged us for talking to make up for labor.read more

June 13th- blower on furnace pukes. Called Ryf. June 14th…read more- technician called me from his phone. Said he'd be going over to look at issue. About 1/2 hour later, received phone call from technician's informing that it was the blower and it would need to be ordered. He said he'd let me know if he can get part. June 15th- No word back. Texted cell number of technician if he was able to order the blower. Technician responded back that yes, it would be in tomorrow. June 16th 7:17am - Texted technician to let me know when blower can be installed. Received no response, until 4:28 pm when I missed phone call. Called Ryf back and went to answering service. The answering service told to call Ryf back at 7:30 am on Friday as this was emergency phone service. I saw a voice-mail on my phone and listened. All it said was to call Ryf to schedule time tomorrow. Texted technician to let him know I received message and tomorrow is good. Received a message back saying he didn't send message and call shop in the morning. Received a second text from technician stating that this was his personal cell phone and to stop sending him texts. June 17th 7:30 am - 7:45 am - Called Ryf 7 times and kept going to answering service who had no way of contacting technician or employees. Found a number on my phone that came after the call from Ryf. Spoke with second technician who berated me for sending early morning texts to first technician. I told this second technician the first technician initiated the conversation by calling me on his personal phone. Second technician says in an unfriendly, threatening tone, 'Do you want your blower installed?' I said yes, to which he says I have to be patient and it will be installed today or early next week. I told the second technician that I have been patient and haven't heard anything back to get this scheduled; and that I called immediately after last night's phone call from Ryf and it went to the answering service who said to call back tomorrow at 7:30. The technician said he'd meet me at the house. The technician that did show up was rude, walked right by me stating his name, then asked how is this being paid for? Not so much as a sorry, good morning, nothing. As I write this, it is understandable how these companies completely believe that the customer is never right as they rake you over the coals. I do not recommend this company for HVAC services to anyone. Rude, inept, irresponsible employees. The company is unprofessional and will not keep in touch with you. And some advice for the company: if your employees don't like receiving text messages from customers, don't have the employee contact the customer from their personal phones. If your company says you open at 7:30am, then have an employee there at 7:30 am to answer the phone, not the answering service. Give classes to your employees on customer service. It goes a long way.

We're a nonprofit that provides sober living housing, and Oshkosh Heating and Air has been amazing…read moreto work with! They've helped us on several of our properties and are always quick, fair, and dependable. One Friday evening, I was having trouble with a condenser, and they took the time to walk me through the problem over the phone -- saving us from a major issue over the weekend. It's rare to find a company that's so willing to help and genuinely cares. Couldn't recommend them more!

The gentleman came to the house and looked at her furnace and told me that he could not order the…read moreparts for both blowers. I was able to have a gentleman come in that works in HVAC. He was able to order both motors from the supply house fix the furnace. I was told the furnace has parts that can be ordered and that the parts were not obsolete. I would not recommend OshKosh heating and cooling to anyone. I feel I was lied to to try to sell a new furnace when the gentleman came in to look over our furnace, he said that 21 year old Furnace. Furnace was at the end of its life expectancy. However, when the other gentleman came and looked at the furnace, he told us the furnace is built to last 30 to 40 years and parts are obtainable. All Lenox furnaces have parts that are obtainable from a wholesale house I was completely put out by this conduct I would not recommend Oshkosh heating cooling to anyone.