HORRIBLE service and even worse quality. I called Randy to update plumbing in my house I am…read morerenovating. Originally I had him install a water main shutoff and I liked him so much I had him replace the main stack and rough in plumbing throughout the house. From this point on I realized what a lousy businessman Randy is. During his initial time here giving me an estimate he told me he would get the necessary permits and I don't need to worry. When you call R and R Plumbing you will reach Randy's wife Dawn. If you call there in the morning she will answer the phone, but is always pre occupied talking to her crew and complaining about how busy she is. If you call in the afternoon Dawn may or may not answer and if she does she is "away from her desk" and may or may not return your call. Randy was very quick to say he could find a better toilet that I could buy in store. I said ok great do you have a picture because I don't want just any toilet? Nope. "I will have the guys pull one out of the box and have Dawn send you a pic" That never happened. Even after asking a second and third time, I said the hell with it and found one myself. Moving along, I wanted a washtub installed in the basement and it was the same line as before. "I can find you one way better than you can find in the store" Okay great get me one. That never happened either. Not only did Dawn keep sending me an invoice for $100 or so that I had already paid and previously disputed, I repeatedly asked her for my current invoice. She said I should have gotten it but she would "look into it and get back to me" As you can probably guess by now, that didn't happen either. I had to call her again to request it be sent again AND ask her about the permit Randy said he would get. I had to ask because by this time I was fed up and hired a new plumber. This is where the story takes a nice turn. I have never done a renovation before and it would have been nice to be told that I needed to have an inspection done by the city. I am guessing he didn't mention it because he never got the permits they told me they would. When I called him out on this to Dawn she gave me some lame story about how she rubs elbows with the people that work for the city and its "actually not a big deal" She told me worse case scenario I would get a small fine, no big deal. Obviously she doesn't have an attorney because mine assured me that was NOT the case. Moving along, she LIED to me AGAIN on the phone and said Randy just took care of it. She asked if I would like to schedule more work and I said no thank you. After having a quality plumber look at Randy's crappy work he rolled his eyes and said "this is not good" The main stack had been hacked so many times it looked like a kid took 50 pieces of random pipe and glued them together. After telling the new plumber what I was doing in the bathroom he said he has know idea wtf Randy's plan was but he would have to redo all his work. This included replacing the stack again and properly roughing in the bathroom with the rest of the work I needed finished. He pointed out pipes glued together crooked and even broken fittings. I wouldn't recommend Randy to work on ANYTHING! Call ANYONE besides R and R Plumbing. I wish I had, it cost me THOUSANDS OF DOLLARS!

In the middle of the pandemic we discovered a leaking plumbing connection in our basement. It had…read moreflooded and adjoining room. One call and a plumber was there in about half an hour. He quickly undertone problem and fixed it in under an hour. They also recommended a water damage remediation company that was there in under an hour to repair that damage. We've used R and R plumbing several times over the years. They've been very prompt, efficient, effective and the bills were always reasonable.

Amazing response time! Excellent price! Really came to the rescue when our waterheater went bad.read more

My address/ location is not correct. I called on Monday and left a message, it is now Friday and…read moreanother local plumbing contractor is doin the work. I never received a call back. Not a good way to do business.

What an incredible experience we had with Travis on the evening of the 4th of July. We had a full…read moresewage backup and complete blockage in our system. Plymouth Plumbing responded immediately, and Travis arrived at our house within the hour. He spent over three hours working to resolve the issue. He was kind, professional, and got the job done. We are so grateful!

I called because the flex hose on top of my water heater was spewing water and there was a lot of…read morewater on the floor. From a YouTube video, I saw that it was relatively short and easy to fix, but still wanted a professional to fix it. I called Plymouth Plumbing and Heating and got a quote of $149 an hour, $25 travel charge plus parts and labor. 2 workers came (i was surprised by this, but figured one of them was on the job training) and told me what I already knew....the flex hose needed to be replaced and finished the job in about 30 minutes. I expected a bill about $275. The bill was for $413. I was a bit surprised that their hourly rate starts from when they leave the shop (20 minutes away), which I was not told about. But what really surprised me was that I was billed $280 for the labor done by the two workers. I was quoted an hourly rate of $149 and the actual work took about 30 minutes. Even with traveling time of 40 minutes, that would be at the most 1.10 hours, nowhere near $280. After several correspondences, they still insisted that I owed for the labor of the extra worker...even though they never said in their quote that the labor per hour would be doubled if they sent two workers! I believe that Plymouth Plumbing & Heating acted in bad faith. They should go by what they quote. The work done was fine and they used copper fittings instead of flex hose, but it was not worth $400 job. They did deduct $50 after I complained, but the bill was still at least $50 more than what I expected , based on their quote and how long it took to do the work. I would definitely ask them to i get a more solid quote BEFORE they start.

Previous home owner had work on the furnace done but after we bought the home, found the two stage…read morefurnace would not kick to the second stage. Found the thermostat and furnace were wired wrong. Fixed correctly very polite.

Would not recommend. We were quoted $120 an hour for labor and were charged $172.66. We have…read morephotos proving the time spent at our residence and google maps to give us drive time but when we questioned them, the reply was, we don't have any way to monitor our labor hours. I am pretty sure in this day an age, that can be monitored.

We noticed our hot water heater leaking on a Saturday. Called J Cox Plumbing, requesting a visit…read moreon Monday, as it was not an emergency. Justin called back withing a half hour on a Saturday to discuss and schedule a Monday morning visit. Upon inspection, he determined that we needed a new water heater. Over the weekend I researched tankless vs tanked heaters and was undecided. He provided me information that enabled me to make a good choice going forward. He and his assistant, Ryan, were respectful, efficient and clean. They installed a new unit and removed the old one, for a fair price. I would recommend them for all your plumbing/bathroom remodeling needs.

The biggest ripoff artists in the business. Charged $1400 for a water heater installation. The…read moreplumber was at my home about 1-1/2 hours. The bill had no itemization as they would be hard pressed to justify the cost of a water heater and 1-1/2 hours labor for $1400.

Great customer service, friendly and get text to let you know technician is on their wayread more

I arrived at 3pm for a scheduled appointment at 3:30 and waited until 4pm when I went to check the…read morefurnace to see if there was a tag that showed that the tech was there. We had requested a call to confirm the day before the appointment and received no call or communication. There was no call or communication saying that the technician would be coming early. We did not give permission for him to enter the home without us being there. Apparantly he signed the sticker on the furnace but I have no idea how he did.

Had to replace a hot water heater in my residence. Called at 8:20 Monday morning had a new heater…read moreinstalled by 12:30 that afternoon. Totally professional expert service reasonably priced...I've found my new contract plumbers!

Service was prompt. The young man who did the work was polite, clean and professional. I would…read morerecommend E C Merrill!​

Jay and his crew have been wonderful to work with. Jay came to the rescue when we needed a fix on…read moreour boiler. He then came to rescue when we needed a fix in plumbing. He very knowledgeable and takes the extra steps to ensure everything is done well. I will continue to call him for all of our heating and plumbing needs.