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    Berkshire Performance

    3.0 (4 reviews)
    Closed Closed

    Services - Berkshire Performance

    Auto customization

    Auto electronics installation

    Auto maintenance

    2 More Services

    Auto repairs

    Routine automotive maintenance

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    Mavis Discount Tire - Inner tire bought at Mavis bald after 2 months

    Mavis Discount Tire

    (73 reviews)

    I bought four new tires at Mavis in Pittsfield, Massachusetts. I also did a wheel alignment and…read moreother work as well including shocks. They seemed pretty good except that when I brought my car back home to New York to do my inspection the mechanic there said I needed new tires. My tires that I bought at Mavis about two months prior were already boiled on the inside. The mechanic in New York said probably whoever installed the tires didn't do the wheel alignment. I've been chasing Mavis since September 2 and the corporate office people keep brushing me off and telling me some imaginary person is going to give me a call and they never do. Stay away from this and all Mavis branches. Especially to buy tires unless you like buying them twice.

    Anthony is the BEST!!!!!…read more You know those days, when you reach a point and go -- yeah, this is just a bad day -- and you surrender and just lean into it? Well, that was today. However -- there was a plot twist! That plot twist's name is Anthony. Just got new tires from the dealer, 1200 miles ago and was getting an alert that something was wrong with one of them. Tried to get air in the tire -- wouldn't take, wouldn't hold. So frustrating. Reached out to Mavis, Anthony said to come in so he can have a look. We did. Ten minutes later -- all was right with the Universe!! Anthony hooked us up, and we were on our way. Friendly, professional, humane, generous, and kind -- we cannot recommend this place enough! Thank you, Anthony!!!!! You rule! And you should get a raise!!!

    Monro Auto Service and Tire Centers

    Monro Auto Service and Tire Centers

    (27 reviews)

    Overall a positive experience. Even though they could not fix the car, they admitted so after…read morespending about 15 minutes trying to diagnose the problem, and they did NOT charge for the diagnosis. They did not have a computer for our make/model, but Anthony was honest and gave his best estimate of the source/cause of the problem. he was young, but knowledgable. MOST IMPORTANTLY, he admitted what he did not know instead of trying to BS us! As others have commented the call center # to get an appointment is based out of Singapore which is crazy and the operators are so out of touch with American habits, but make an appointment and then go directly. The operator gave us an appointment time an hour out, we were close by and headed over and they took us immediately.

    I had an appointment at 10:30 am and was on time. It was 15 minutes before anyone cam into the…read moreoffice to address me. I was told it would take "about an hour" to put on my road tires. I let them know I'd be across the street and to please call or text when the car was ready. An hour later I hadn't heard from them, so walked back over and they hadn't even looked at my car yet. They weren't considerate enough to even notify me. They then said it would be "another hour, and we are taking it right now." An hour later I called to see if it was done and they put me on hold for 15 minutes and never answered. Then when I arrived I was told it would "be another 15 minutes." 25 minutes later the car was done. Two Hours and 30 minutes for what I was told would be a one hour visit. 1. It is simple consideration to tell the truth about timing so people can plan their day. 2. It would have been simple consideration to have called me about the delay. 3. It would have been simple consideration to have answered the phone instead of leaving me on hold 15 minutes. When I mentioned these things the answer I got was a shrug and "Well, it's that time of year." What time of year? Apparently the time of year to disregard customers. The prices and work are decent. The customer service is AWFUL-and for no good reason.

    Berkshire Performance - autorepair - Updated May 2026

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