This group should really be investigated. They assess ridiculous late fees, penalties, often when taxpayer never even received the billing. Then they hold checks sent in as payments so they can turn over to collection agency, which is really their own organization. When I complained because they didn't cash my $5 check for over 2 months, instead assessed penalty to bring balance up to $36 then turned me over to collection. I complained about impact on my credit rating and the "collection agency" said they wouldn't report it but would just garnish my wages! Now I just got new billing for my husband who passed over 12 years ago. Someone should sue them for harrassment, and definitely they need to be investigated. They are getting rich on bogus fees and penalties. read more

Totally agree with others that this company should be investigated. They can not tell you if what you paid is correct tor not. When taking to the lady ja*kie in customer care (which they dont care), she stated there are not supervisor and that no one can till if your business income collection tax is correct or not. How can this be? How can they collect these things and have no over sight? This is your local government adding extra taxes on you. Raise you prices accordingly. read more

I pay taxes quarterly as I am self-employed. During last year, I moved to a township that has Keystone as its tax collector. I was able to go online and use their prorated tax form with ease. In trying to do the same with Berkheimer's form, it only has me fill in my BUCKS County information (for which they are NOT the collector) when entering my income and liability. Even though I entered both my Montgomery and Bucks county residency forms, only Bucks county is being recognized and the software wants me to file -- paying both taxes (which I already paid) and interest (which I do not owe). This is not my first disappointment and difficulty with Berkheimer's completey UN-user friendly software. So glad I no longer need to file with them this year. read more

this is the worst automated system I have ever had to deal with. If you can actually get a human being they are not who you need to speak with and they transfer back to the automated system. I have no idea what I am receiving a bill, the invoice doesn't explain and I have been here 5 years without ever receiving this notice. I called today and was transferred twice hung up on purposely twice because I simply asked what the invoice was for and they women were belligerent and rude. I still don't know what the bill is for but this company is a freaking joke. read more

Berheimer has contracts with most municipalities in PA for things like collecting taxes and utility fees. Having a monopoly they could care less about customer service or ethical business practices. Berheimee handles sewer bills for upper providence township in Montgomery County, PA. They send out bills 2x annually, often on a postcard that can ve easily lost in the mail. They do not offer automatic direct payment as does every other utility on the planet. I have paid my bill in a timely manner for 25 years. So, what happened when I did not receive one of those bills in 2023. 1. Did Berkheimer send a late notice reminder? No, they did not. 2. When the next bill arrived in Q1 of 2024, did Berheimer indicate there is an amount past due? No, they did not, they only showed current period. 3. When Berheimer received payment for the Q1 bill, did they apply it to the older debt first. No, they did not. So, you may be wondering. If a bill is never received from Berkheimer and they provide no reminders or indicators that it is past due, how does Berkheimer handle this? Well, rather than contacting the taxpayers, rather than just assessing a late fee, they simply turn it over to a collection agency a year later, thus blemishing that taxpayers credit record So, Berkheimer responds to some of these reviews by saying they work with the taxpayer to resolve disputes or issue. Sounds good, so I gave them a call. I asked how I was supposed to pay a bill I never received? I was informed that people are provided ample time to pay their bills. I asked why I did not receive a late notice, I was told that people are provided ample time to pay their bills. On it went. I asked why the past due did not show on following period statement which was paid in full, you get the picture. Zero accountability, easier for them to just mess up people's credit ratings than to do what is ethical and professional. They keep their monopoly no matter what, thus they could care less. I will be filing complaints with PA consumer protection agency, pa public utilities commission, and my township. I mentioned at end of call that this seemed to be my only option, Rep said, "well, you can for ahead and do that". She was probably sitting under a sign saying, Berkheimer, service is our first priority ". read more

Their website and app are terribly outdated and hard to use. I've had a number of issues logging in using their site and app. I and other family members have received bills from them for not paying past taxes. We had to contact them to correct their mistake. I don't trust the company, don't like their website or app and I don't think they're doing a good job handling taxes. read more

They tried to charge me per capita for my father who passed away years ago. They were shady. Told me to pay it, and when the statememt came removed the suffix to be sneeky. The ssn was wrong. The are trying to claim taxes on people not alive anymore. Scumbags. read more

I called in today 7/31 @3:28pm. I was calling in because they claim they never receive my check but instead sent my account to collections. Number 1 they don't respond to emails let's start there. This is completely false information. EVERY YEAR IT'S THE SAME LIE. When I talked with the representative she was rude, dismissive, eager to end the call. I requested a supervisor to solve the matter with someone else. They instead stated that the supervisor is refusing to speak with me. First thing tomorrow morning I will make it my business to report these fraudulent acts to state agencies. BEWARE this is not a trusted tax advisor AT ALL AS they advertise. I'm also making it my business to notify AICPA SOCA, IRS, and department of PA community economic development they can't continue to be sloppy and treat customers this way. Every review here is a negative one. read more

Paid local taxes in full for 2021. It's now 2024 and I got a letter from my HR that my wages are being garnished for 4 times the amount I paid. I called, gave them my confirmation number, day and time of the payment and since they don't have a record of it. I still owe it plus hundreds in late fees. This place is a joke. read more

My complaint comes with how can I send in a cashiers check for the amount owed in taxes in April and get a letter notify me of "stale dated" check in November. Cashiers checks have a 90 day validity. If Berkheimers standard operating procedure cannot be upheld, I should not be penalized for their inability to have enough staff or a faulty processing system. They assessed additional charges because of a returned check ? Are you kidding me? I absolutely called them and told them I should not be responsible for any additional fees due to their inability to process my cashiers check in a timely manner. At most, I should have received a letter August or September. I received it in November? Yea who slept on that one. I did my due diligence to pay by cashiers check in April. I do have to say I spoke to an agent who did push back a few times. However, they did finally put me on hold and reviewed with a supervisor or manager. They removed the fee/penalty charges and advised the portal would be updated in 48 hours. It did happen after 48 hours if you take into consideration the first day will not count (the day I talk with a representative). Berkheimer will still assess a fee even if you pay by debit card only. Not a flat fee, but a percentage of taxes owed. Which again is what I believe a very devious way to collect extra money. Where was my failure in all of this, taking on a new role and my company did not withhold local taxes. When I realized I owed local taxes last year, I took it upon myself to call payroll and have them rectify the problem by updating my withholding. We'll see this year. read more

They are THIEVES!! They sent me a letter that I owe school taxes that I do NOT owe since i do not live in the area! Have not since 2020!! Then, they use a former name I have not used since 2007! I did not live near here either. Explain how the hell you can pull my history and TRY to sock me with your bogus taxes?! Not paying it you thieves! I will see you in court first! Would give a much lower rating if it were possible! read more

Morons. They sent me a local service tax bill for a city I haven't worked in for 15 years. It's now the 4th year that they've done this and ignored my replies each year telling them I don't work there anymore. I keep detailed records of my dealings with Berkheimer since I know they like to claim, accurately or not, that you haven't paid a particular tax sometimes going back many years. All cashed checks and bills scanned, digitized and cataloged. Come at me bro. I don't know there are many (or any) alternatives for tax collection in the area, but municipalities should really consider switching to a more reliable and trustworthy tax collector. read more

The ladies in Bridgeport are very helpful, otherwise this company is poorly run, and needs to be replaced. They must be low bidder, they lose forms, send 8 forms to two people because they don't double check Social Security #'s numbers, then they try to penalize you on six of those forms. They don't take cash payments in their office and make you run to the post office around the corners for money orders. There are open spots right in front of their office but you have to park across the street, and brave a street with no crosswalk. I'd go on, but I have been dealing with their incompetency for 30 years, every year it is something new they screw up. The IRS is so beautifully run in comparison to H.A. Berkheimer Associates. read more

I filed my taxed on their website in January.... or at least thats what I thought I was doing. But the system they provided failed and my tax return went nowhere. I didn't think much about it at the time because I paid all my taxes through my employer and owed nothing. I just received a letter from them saying I owed $25 late filing fees and I needed to re-file my local return. I was also told if I didn't file, the fine would go up to $50. Of course I re-filed and paid the $25 fee, but I'm not happy about it. I did call them to confirm that the new return went through. the woman I spoke with was very courteous and helpful. I'd give her more than 3 stars, but lets face it. I'll never give 5 stars to a company who's job is to take my $$$. read more

These people sent me a letter for their taxation theft scheme in 2018 for the fiscal year of 2017. I sent them a nice chunk of my hard earned money. Now in 2020 I am getting another letter for the fiscal year of 2017 saying there was a discrepancy and I actually owe another nearly $200.00 and for "failure to pay" they slapped on another $25.00 tax on top of it. I tried several times to contact them on their website but each time it had 'Error 413' and would not send my documentation and comments forward. The closest office they have to me is just about 30 minutes away. I'm not taking a day off of work to fix their mistakes. I have already paid my taxes for 2017 I refuse to pay it AGAIN! These people need to get their heads out of their butts and look up the documentation and payments I had already sent them! read more

I am not sure how this entity is allowed to do what they do by law. It seems like extortion, especially because they do not listen or confirm when you send them multiple forms of proof that your tax is paid... Honestly what is wrong with this place? It's been going on for years and they're still the tax admin in Southeast PA.. What the HECK! This organization is nuts. read more

I live in Montgomery County, Pennsylvania, and all of my work is in Philadelphia. I pay a high Philadelphia tax to work there. I find Berkheimer's instructions for how to report that tax, and for how to calculate how much of that tax I'm required to pay, very confusing. I complete my returns to the best of my ability. I don't have the time to take from work to visit their limited hours in Cheltenham to get someone to help me, so I send them my return completed the best I can do so. Last year, they sent me a letter saying they wanted me to spend time locating contact information for my employers in their Payroll Departments because my employers were required by law to make some contact with them, or to remit some information (I don't have the letter in front of me, so I can't quote specifics). They are completely out of line to turn to a taxpayer to act as their free errand service, and I'm not going to do it. Period. If the employer has some requirement under the law to make a report of any kind to Berkheimer, then Berkheimer can contact my employers directly. I have five employers, all employing me part-time. Berkheimer has the names of my employers, along with their web addresses. The staff at Berkheimer will have to look for this information. read more

Watch these people like a hawk. My township made an error processing my payment to a small tax, and I was referred to Berkheimer by them. I received a letter from Berkheimer, requesting fees on top of the tax bill that was supposedly not paid (From the year prior). Eventually, I got the mistake fixed with the local people, who admitted their error, and got the Berkheimer people out of my hair. When you call Berkheimer, I don't think they listen to a word that you say about the reason you called. They consider you as a tax evader, and basically ignore anything you try to explain on the phone about your problem. Maybe they treat it as "they heard it all before." They sound nice an courteous on the phone, but the reality is, they kept digging for more potential revenue, asking me my SS #, where I work (to see if i Paid Occupation tax, but they don't tell you why they are asking you), etc, so they can find something else to hang on you. What does "where I work" have anything to do with my problem with the local government misapplying my payment???? And Berkheimer lied when I asked them if I had to deal with them, instead of the local government, who made the mistake in not applying my payment. Eventually, I called my local government Representative who helped me get things fixed. read more

As far as taxes suck, the ladies at this office are great! I called several different offices trying to figure out the whole story and these people gave it to me straight and even answered other questions I had. I went to visit them to get additional copies when I lost mine and they told me which box to fill in where and from what form. I don't think doing my local taxes could have been easier. read more

I never received a form from this for profit tax collector and now I get one in the mail in September and it say I also owe a $25 fine for late filing a form I never received. Second time this has happened and it never did before when we had local people collecting the taxes. read more