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    The Berkeley Richmond, Outset Collection by Hilton

    3.2 (144 reviews)
    ModerateHotels
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    calamari
    Libby H.

    From check in to checkout, the staff was very friendly and attentive making sure our stay was good. I am a heavy sleeper so having a room on the street side didn't bother me but if you're a light sleeper I would recommend getting a room not on the street. Our room was spacious we booked a king deluxe room. Bed was super comfy. Not much lighting besides the lamps but that didn't bother me. Bathroom was spacious as well! I didn't realize they recently opened back up so they're working on some renovations but it was a nice stay overall. Only down side is parking is hard. They do have valet parking which is $30/night otherwise it's trying to find street parking which we were lucky to find. The public parking garage the block before the hotel is closed for some reason otherwise we would've parked there. There's a bar and restaurant attached which my husband and I went to for drinks and appetizers before our dinner reservation. The bartender was awesome, we enjoyed talking with him we almost missed our dinner reservation. He made us 2 great cocktails and the calamari was really good.

    I didn't see this before booking
    The Review Guru ..

    Our arrival at The Berkeley Hotel was earlier than the standard check-in time of 4:00 PM. To our pleasant surprise, the friendly staff member at the front desk accommodated our early arrival and allowed us to check into room #214. This unexpected kindness made a positive impression and contributed to a wonderful start to our stay as though I thought? First off the room was cute, but dated with a modern touch to it, a big screen TVreally nobody uses these days with the introduction of the personal cellphone. There was NO Microwave, Mini Refrigerator or hair dryer. There WAS although a nice size amoral closet with an ironing board and iron. The Shower did get hot but the water pressure could have been a lot stronger (I see this trend in a lot of hotels these days, save money on the water). AC produced loud clicking noises every time it turned on after reaching its cut off temperature control settings. The bed was comfortable but I believe because animals are allowed in the rooms with their owners from past stays my allergies began to kick in and I had to take Visine for my eyes before going to sleep. A horrible experience for me. The hotel is near all in the heart of the city, 3 blocks from the Capital (a must visit if you're out this way) and a block in either direction of nice assorted places to eat. On E. Main Street and South 10th Street there is a 7-11. Directly across the street from The Berkeley Hotel is a restaurant called the Tobacco Company Restaurant, I heard the food was good, but my Wife and I didn't eat there, instead we opted for a nice Mexican restaurant by the water called CASA DEL BARCO. I actually did a review on this restaurant on Google. Great food nice ambiance. And so if you like charm, but a little dated, plus location and pet friendly then go check out THE BERKELEY HOTEL. I rated the room ONLY 3 stars because, 1. my itchy eyes in bed 2. a noticeable stain in the carpet, and 3. A late day find which clinched the day for me. Our tolid suddenly stopped flushing, and from the embarrassing picture I enclosed. One can clearly see that the owners decided that a paper clip and paper tape would fix the flush handle. PS...the hotel did reach out to me in all fairness with an apology. But as I examined some past reviews on here from other patrons like me as far back as a year ago. The same excuse from The Berkeley Hotel was followed by the announcement of a FUTURE RENOVATION. So it seems to me that where ever those allocated funds are located for those renovations they certainly don't have them and perhaps should be a little forthright and honest in their approach to their customers. The Review Guru Long Island NY

    Elaina B.

    I had an unforgettable stay at the Berkley Hotel. Although this review is a bit late, the vivid memories of my time there are still fresh. As you drive up the charming cobblestone street, you're greeted by a beautiful brick building exuding an old-world, bougie ambiance. While only one valet was on duty at a time, causing a slight delay, the valet gentleman was incredibly kind and made me feel like royalty. He handled everything smoothly and professionally, ensuring I knew what to expect, including the text to call for the valet. The front desk experience was a bit underwhelming. The staff wasn't unfriendly, but the greeting lacked warmth and hospitality. Check-in, however, was efficient, and finding the elevators was a breeze. I stayed on the fourth floor in a standard double queen room. The room's decor matched the hotel's overall vibe - old style with new materials. It included all the typical amenities like a desk, wardrobe, safe, and chair. The bathroom was well-equipped, though the tile floor was quite slick. The HVAC system was unusually loud, something I noticed immediately and confirmed later while lying in bed. A few issues arose during my stay. The room phone didn't work, though the one near the toilet did. After struggling with the wardrobe for about ten minutes, I had to call down for assistance. The front desk gentleman arrived promptly to help. The cleanliness of the room left something to be desired, with noticeable buildup on mirrors and fixtures. This might be due to recent changes in owners cutting corners on cleaning staff, as I didn't see any cleaning help during my stay. Despite these issues, the room was comfortable, and I would stay there again. The hotel lobby displayed plans for renovated rooms that looked stunning - a blend of urban contemporary and minimalist elegance. These renovations were said to be underway soon, and I'd love to experience one of the new rooms, but glancing at the other recent reviews, it looks like that hasn't happened, yet. For parking, I opted for valet the entire stay, though there are closer parking garages nearby. The area is dotted with lovely places to eat, all within walking distance, and the nightlife is both entertaining and safe. Prices are comparable to other larger hotel chains, but the Berkley offers unique charm and a touch of old-world elegance. The valet staff, especially the gentleman named TC or TK, was the highlight of my stay. His exceptional service alone is a reason to return. All in all, I highly recommend the Berkley Hotel for its charm and memorable ambiance. I just wish they'd take something that has the potential to be exclusively exquisite and put in the work, training, and clones of TC/TK!

    Elsie O.

    Bed was super comfy but the room we stayed in really needs a deep clean. There appeared to be blood on the wall and mold in the coffee maker. Luckily I wasn't desperate for coffee. There is a Starbucks right across the street so that was convenient. I found the staff friendly and helpful. 5/5 stars on that Tip: Don't pay for parking on weekends if you can help it since street parking is open and free Saturdays and Sundays!

    Vent in bathroom

    Stayed there in January for a wedding. Restaurant and bar are closed and they don't seem to think it is something they should share with you when you make a reservation. The place is rundown and dirty. The bathroom vent looks like it has never been cleaned. The only good thing about this place is the location.

    Guest room

    Older building now renovated to be a boutique style hotel. When we reserved our room, the travel site posted a 500 square-foot room. Our room was very small, not as advertised on the travel website but it was very clean and well-maintained. Unfortunately the front desk guy did not know the area so he was not helpful for restaurant recommendations or even the direction to go to get to them. If you don't know the area, find a place with concierge services instead.

    Ranzo T.

    This is one of my all-time favorites. This IS NOT of the Hilton Gardens, Marriott Courtyard genre. IT IS a classic, boutique, hotel that meets the Road Warrior's occasional need for a little romance while traveling. This is a "one of a kind" place in the Heart of Richmond. It's packed with lots of period furniture, dark wood paneling, recessed lighting, table lamps and gilded picture frames. Can be very pricey. Shop the deals if you're traveling for business or on a fixed budget. Best rate I have ever received was $179.00 plus valet parking and taxes.

    The view out my window from the historic Berkeley....sad.

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    11 months ago

    Lovely hotel. Clean, well appointed. I was in double/double was traveling with my adult daughter. We loved our room!

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    2 years ago

    Rooms are in poor condition. Place smelled of pot. In serious need of refurbishing. Just not the same high quality as in previous visits.

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    2 years ago

    Fabulous staff! Steller customer service. Decent rooms with bottled water and great bathrobes.

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    Phenomenal Italian cuisine a must try for sure in the city . A great chef whose food never misses a mark .

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    The bathroom floor was sticky. All of it! I washed it with Clorox wipes. They were all black with filth. The s

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    Page 1 of 4

    Ask the Community - The Berkeley Richmond, Outset Collection by Hilton

    Review Highlights - The Berkeley Richmond, Outset Collection by Hilton

    “Staying at the Berkeley Hotel the night before my wedding and wedding night was one of the best decisions I made for my big day.”

    Mentioned in 19 reviews

    Read more highlights

    The Jefferson Hotel - King Suite

    The Jefferson Hotel

    (381 reviews)

    $$$

    Downtown

    We stayed at this historic hotel for a couple of nights and really enjoyed the experience…read more Beautifully restored over the years, the hotel has a timeless elegance and regal charm that makes you feel like you've stepped back in history. The hotel is also home to an excellent restaurant that serves a fantastic weekend brunch along with a refined upscale dinner menu, making it worth visiting even if you're not staying overnight. We booked a suite, and it was incredibly spacious, with a full kitchen, separate living room, bedroom, dressing area, and a large bathroom. Although the rooms looked a little dated in the photos, they were much nicer in person. Everything was clean and comfortable, the bed was great, and the room temperature stayed perfect throughout our stay. If you enjoy historic hotels, this one is definitely worth experiencing. Knowing that many U.S. presidents and celebrities have stayed here adds to its unique charm and makes the stay feel even more special

    Absolutely incredible hotel with the loveliest staff both at the reception and at the concierge!…read moreThe rooms were some of the largest and most charming I had ever experienced. Everything was clean and cozy. I definitely hope to stay here again on my next trip to Richmond. Taking a star away because turning on the lights was as complicated as launching a rocket ship and I'm pretty sure I accidentally asked for Service to come in just because I could not for the life of me figure it out, so once they were on, I stopped messing with anything. Also, there was a very large bug in the bathroom sink at 11PM. I managed to pour water on it and closed all the drains but it freaked me out a lot!

    Graduate by Hilton Richmond - Restaurant

    Graduate by Hilton Richmond

    (230 reviews)

    $$

    Downtown

    Stayed at this hotel last night... light work, to say the least. I specifically paid for breakfast…read moreto be included, only to walk downstairs in the morning and be told it wasn't. Incredible start to the day. Apparently I purchased the concept of breakfast. No pool. No hot tub. They do have a rooftop bar, but the food and drinks are painfully average--nothing to get turnt about unless your idea of nightlife is two cocktails and checking your work email. The rooms don't have microwaves, and apparently utensils are considered a luxury amenity because you won't find those either. I stayed in the King Suite, and I will give credit where it's due: the bed was massive and ridiculously comfortable. The most confusing part was the TWO showers. Not two showerheads. Two separate showers. I'm not sure what demographic they were targeting with this architectural decision, but if your marriage has deteriorated to the point where you and your wife can't even shower in the same zip code, this suite was designed specifically for you. Overall, the bed carried this hotel harder than LeBron carried Cleveland.

    Stayed here for one night. The lobby area also includes a bar and hang out area, which was always…read morepacked with people hanging out - there was likely some event happening the weekend we stayed there. We booked a room with a king size bed and we were pleasantly surprised to be given a suite. The room was huge. Two bathrooms, living room area with a large L shape couch, a king bed. Not sure if we booked this fancy of a room or if we got lucky and that's what was left. Regardless, great stay, and clean room. And the place looks really modern and nice. Would definitely stay here again.

    The One Bed and Breakfast - The One Bed and Breakfast

    The One Bed and Breakfast

    (17 reviews)

    The Fan

    Our hosts were absolutely amazing. We throughly enjoyed or stay. The central location was an added…read morebonus.

    We could not have asked for a better place to stay while visiting Richmond. My boyfriend lived in…read moreRichmond for a couple of years and we were returning to the area to celebrate his birthday. Our number on priority was location, and The One was beyond perfect. It's within walking distance of Richmond's greatest museums as well as the popular Carytown neighborhood where we spent much of our visit. When we arrived, Sean and Polly weren't at home, but we were provided with an access code to get in to the guest rooms. We were absolutely floored when we walked in. The One only has two guest rooms, which makes it the perfect place for privacy. Our room, The Dream Suite, is located at the top of the stairs and is beautifully decorated in shades of deep red. My only very minor gripe is that the bathrooms are no located "en suite." Instead, they are directly outside the rooms. So while each bedroom does have its own bathroom, you do need to leave your room to get to it. Not a huge deal since there are only two guest rooms...but you can't traipse to the bathroom naked at 2am, either! The parlor is located across the hall from the guest rooms and is not only a comfortable lounge spot, but is also stocked full of snacks and beverages. This is also where continental breakfast is served in the morning. The spread is pretty standard- muffins, bagels, cereal, etc. It didn't particularly suit my fancy (way too carb-heavy), but it's the type of breakfast my boyfriend loves. Sean and Polly were fantastic hosts; very attentive and friendly. Honestly, they were the best B&B owners I have ever interacted with. You can tell that they truly love what they do. We can't wait to go back to Richmond to spend another night at The One. Thanks to Polly and Sean for a great stay!

    The Berkeley Richmond, Outset Collection by Hilton - hotels - Updated September 2026

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