My sales rep, Joe, epitomizes what a competent auto dealer representative should be. He was pleasant, forthcoming, and knowledgeable. Joe made my car buying experience almost pleasant. I highly recommend both him and the Green Bay Bergstrom dealership. read more

Since acquiring more dealerships, the service has gone downhill. It is evident the process and quality has suffered. Here is one example from the visit. My vehicle was supposed to be ready in 2 hours. I understand the scope changes, but a call with an update is expected. I had to call 3 times (and get past the bot, which should have a disclaimer) to get an update. I had no way to get my child to school due to this mishap on their schedule. read more

These individuals thought it would be ok to lowball an offer on my current car for a trade in. I understand it's got miles but parts alone on the car are worth way more than what they offered. A 2019 Chevy traverse with high mileage about 190k. They only offered 2500 I got up and told them that offer was a slap in the face got up and walked out. I know they have millions which is why they are still in business but be careful with your trades because all they care about is the money and how much they can screw you over. They thought it was a good offer read more

Today I went in for a check engine light. They proceeded to tell me there is a $175 charge to diagnose it. On Sat I went to autozone for a diagnosis for free and gave them the report. Did not matter, they were going to have to diagnose it. After she came back and gave me an extremely high quote with additional items, I asked her for the diagnosis report since you charged me $175. Tate Verhagen, service advisor, said there is no report. The estimate of repairs is the report. She gave me a screen shot picture of a cylinder misfire counts. Nothing more. I should have spoke to the service manager. I left and will not be going back. read more

I had my brakes done (pads & rotors, all 4) due to a warped rotor and then wear, on a vehicle I purchased there. It was squealing a few months later, so l made an appointment to bring it in. I also had mentioned that I needed to speak to a sales manager (supervisor or higher) about how my a/c doesn't work and the situation. Dave came out and brought me to a small room. I started explaining how after I purchased the vehicle, my father had passed away and how there were some medical emergencies that prevented the car from being driven a lot, for a couple years. I said how I brought it in last year to be looked at.. along with my brakes & the service manager came out and I was told the mechanic found there was already dye in it & he found the a/c leak. It would cost me almost $700 to fix the expansion valve they said. I said to the service manager.." If there was already dye in it.. it would've been put in by you guys, seeing that it was a lease with 30,000 miles that was traded in here..." Dave got very upset. Dave said he didn't want to hear anything. Dave told me that he was going to make things very short.. Either I pay what they gave me for an estimate or l'm free to leave. I was confused. I asked simple questions that he rudely didn't want to answer. I told him I'm not paying that. He said that he would need to escort me out of the building and to my car then, which I didn't even know was parked outside yet, he said with the keys in it. I asked if they looked at my brakes? And he said that they did not and they will not service my vehicle and that I am not to return. Why? I was in shock. I asked why as I had tears rolling down, confused. He said he didn't want to argue. I was lost.. because I didn't know we were arguing. Dave said we will agree to disagree about the a/c and that he will escort me out to my car. I said that I did not need an escort and that I'm perfectly OK to walk to my vehicle with my son. At that time, the service manager walked out with a very shocked look on his face. I had worked with him before. He was not sure why I was told to leave and why they did not look at my brakes, etc., or why Dave told me they will no longer service my vehicle there. Once I got to my vehicle, we could not find my keys. Once they were found, I left. With no intentions on returning. My whole body is Shaking, in shock, disgusted, confused, disappointed.. and much more. I have no idea what just happened and why. All I did was bring my vehicle in to get the brakes looked at and that did not even happen? Instead, Dave told me that they are not going to be fixing my A/C..that they knew didn't work before, I purchased my vehicle. The vehicle was marked that the a/c worked. The can of Freon they used, only lasted so long. Unfortunately, for me.. A couple of life emergencies put me in this position & I was told that it was Broadway's problem, not Bergstroms. I have never in my entire life have been treated this poorly, to say the very least. read more

Went here on 12/2/22 @10:30 to get a new tire out on my car. Great place to Do business. People in the service area were all very professional. I walked around the showroom floor and really like the lay out if this dealership. The waiting area has wi fi and is very big and open. I was able to get caught up on some things through my work. They had internet access there as well. Until the next review, Yelp- Steve-O, out read more

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Worked with Tanner & Justin to purchase our leased Equinox. It was a pleasure to work with them and they made the process very easy and quick. They both represented Bergstrom in the most positive way. These employees need to be recognized for their quality services and attention to detail. I would highly recommend both of them if you are looking to purchase or lease a vehicle from Bergstrom. read more

1.) they put the wrong oil filter on my car and it cost hundreds of dollars to fix the damage to the car caused by them 2.) they changed the mileage on the car by 70 thousand miles DO NOT buy a car here! so sketchy and they quite frankly don't care about your satisfaction, they are money hungry pigs read more

My bought a 2019 Equinox in 2019. Yesterday, took it to a local mechanic for an oil leak. He said oil was all over the engine - something they have seen often with the Equinox. He said the Cruze has the same engineered problem - same engine. I called Bergstrom - that is where I purchased the car. They couldn't care less. Time for a class action lawsuit. Do not buy an Equinox or Cruze . read more

absolutely terrible. Brought my car, was told I would need a new fuel injector after I explained what was going on with my car. these guys are absolutely terrible my check engine light was on with all the same symptoms and now I'm 1,200.00 SOL because they wanted another 180$ to diagnose a new problem. they really suck, never buy a car here or bring your car to get fixed here, terrible customer service. read more

terrible service ever since they became Bergstrom Chevrolet. not one person is from the service department on the weekends. If something is wrong with your car you just have to wait till Monday. Terrible read more

This is a review for the collision center. My daughter's windows were vandalized on her car and we took it to Broadway. They did an amazing job!! My daughter said she almost cried. They cleaned the glass out of her car and cleaned a bunch of junk she had in her car out and put it in her trunk. She also had something wrong with her bumper and they did a quick fix without charging us. It looks amazing! Another thing that was truly impressive is that they'd given us an estimate of when the repairs would be done. It had sounded like it possibly might take longer to repair than what they told me, but it ended up getting fixed 4 days earlier. That was great!! I'd definitely recommend their collision center. They went above and beyond in a situation that was very emotional, and we truly appreciated it!! read more

I brought my truck to the service department to replace the oil pump. I was originally quoted $2800 and told I would get it back Tuesday/Wednesday. Wednesday morning after not hearing a word, I called to check in before I went to pick it up, and I was told it would now be Friday because they didn't have the right part in stock, and the quote was now at $3000. No one notified me about the raise in price or the delay; I had to call and find out myself. Their version of rectifying the delay and lack of communication was bringing the price back down to the original quote. No further efforts have been made to rectify the lack of communication about the delay and price adjustment. I bought my truck here a year ago and have no plans to ever do business with them again after this poor service, and no effort to make it right. read more

I bought a Chevrolet 3500 HD LTZ truck from this dealer and they were really organized, friendly and accommodating. I appreciate the communication on the process of the purchase. Kim Sprangers was so friendly to work with. Definitely glad I had her helping me. Again, exceptional service and kept the process easy with a trade in as well. read more

I bought my LEMON from Bergstrom Chevy! I bought my vehicle from Bergstrom at the end of April and Immediately had to take it in for service for misfires. Then I paid $1000 for service that did nothing and had the check engine light on the same day as picking it up! Now it has been back in for service for 2 months and I still cannot drive it. If you're looking for a lemon like me, Bergstrom Chevy is the place to shop! read more

Sales and service should have two separate areas to rate. Sales=1. Maybe sales would be a 2. Awful. Maybe it's just because I felt like I was spending a lot more thank I was really getting for a sedan but maybe that's how you make money as a conglomerate business. Service. Woah. 10 stars. Every time. Every day. I've had a few recalls on my car and the service manager Brandon is the face of it all. He is so kind. He is so smart, he always knows your name. He treats you like you're his friend coming in for a friendly chat, not somebody that he has to wait on He made it worth buying a car from Broadway. The service department is why I'd buy from them again. Brandon is why I'd buy from Volkswagen again. read more

Bought a slightly used vehicle at Broadway in Green Bay. My experience with Tony, Andy, and Nick in the purchase was top notch. I have purchased my last SUV with this dealership 10 years ago and have used there body shop after an accident and regularly use the service center for oil changes and other maintenance items. They have a great customer service team. read more

I went to look and only get pricing ideas. I was foolish enough to fill out this paperwork they gave me and I asked what kind of credit check is this? Oh it's just a soft inquiry. I was okay with that but hours later get an email from the bank that alerts me to a credit pull. This credit check was NOT soft! It took 5 points and will take many months to earn the points back as well as get the inquiry off my credit report. I talked to the sales manager and they see nothing wrong with dropping the credit scores for a credit check even when the person isn't ready to buy. Don't ever fill out any paper work for these people unless you read it all and make sure you know what you are agreeing to. I won't even think about buying from these people after this. I went to the Chevy side and thought the Equinox was really nice. Had it all set to go and the finance guy did the whole deal in! Ran credit multiple times through multiple banks despite me wanting to use my own bank who I knew was cheaper and I trust. Then the warranty talk. Just wouldn't take no and I got my dad in and he said no and said it was a huge waste of money. Still didn't understand. If the warranty is as necessary as he says it is, they must be selling absolute junk for cars. The salesman was so nice and I feel bad he lost the sale, especially considering it wasn't his fault at all but keep pushing and you will get no sale like I did. I say a huge bullet was dodged with this place and I wouldn't tell anyone to go to Broadway. read more

Extremely disappointed with Broadway and will no longer be going there for any services. My car was towed here in order to get fixed due to a minor accident I was in. It has been over 48 hours since they received my vehicle, and I have still not heard ANYTHING from them. Not a phone call updating me, not an estimate, nothing. The most frustrating part is that I have called several times, left several voicemails, and have still received no information. Not only have I still not been given an estimate, I haven't even been given a time frame as to how long I'll have to wait to get an estimate. The poor customer service that I've been receiving is actually shocking. And this is the first negative review I have ever left a company, that's how disappointed I am with Broadway. read more

Tried to schedule a service visit on my phone for my Chevrolet. Unfortunately, I had to know which location to chose from, and I didn't know which was the Chevy store. Once I figured that out, I couldn't choose my type of car because the entire page would scroll instead of just the window. I'll go somewhere else. I'd suggest the web site gets fixed/ made fully adaptive. read more

In the last month I have checked vehicles from pretty much every dealership in Green Bay, bought a vehicle from Broadway because they had the best service and worked the hardest to find me the vehicle I wanted at the price I wanted. I would highly recommend to anyone looking for a new or used vehicle. When I took delivery of my car they had moved it into the showroom and Tom Ewing spent hours going over the features with me, set up my onStar and went through every detail down to setting my driver's seat. Everyone I worked with at Broadway was friendly and professional, and knew a lot about the vehicles they sell, cannot recommend highly enough! read more

Bergstrom Chevrolet - Car Dealers Near Me - Green Bay, Wisconsin

I worked with Scott Sales Rep at the Ashland Ave., Green Bay location, on Saturday September 8, 2018. He was very good to work with. Everything went better than expected and the Im very happy with the purchase of my 2015 Terrain. Scott was not pushy or overbearing he did a great job explaining the internal components of the vehicle. I really did enjoy working with him and I'd suggest him to anybody looking for a vehicle. Thanks again Scott! read more

Do not purchase a VW Taos, They have a mechanical flaw and the dealer ship can not repair because VW has not given them a cheap way to repair this recall. While they say it is not a safety issue that the car speeds up and you loosing control turning corners, but one of these times I will be wrapped around a telephone pole. VW's answer was if you do not feel safe driving your brand new vehicle with 5000 miles you should not drive it until VW comes up with a recall. Really !!!!!!!. Also the engine light stays on - then I take it into the garage and they reset the light for it to go on again in less than 2 weeks. But that is also OK because the light is not flashing. How am I suppose to know when it is something important if the light is always on. read more

I had a fender-bender and my insurance company has a relationship with Broadway, so that's where I was sent. I called on a Monday and they said I didn't need an appointment and could just bring it in for an estimate. I brought it in the following morning and noticed immediately the lack of mask wearing among staff. Then I had to wait more than 30 minutes before anyone could look at my car. That tells me that they really should schedule appointments. I happened to be off work that day so I could wait, but burning 90 minutes in a waiting room surrounded by people who only wear masks when they're directly dealing with a customer and leave them off otherwise is not exactly my idea of a nice vacation day. Finally I was asked to pull my car into their garage and they took a brief look at it before I again had to wait for a more thorough inspection. All told it was a lot of waiting to just have to come back, and in an environment that was not very safe. Plus, Broadway is notoriously expensive and that proved true when the estimate was complete, and even more so when the work was complete. The estimate was for $1870, but the final repair cost was $3300. It was covered by my insurance so I only paid my deductible but I wonder what impact a ballooning bill will have on my insurance premiums. Just because I didn't have to pay for it myself doesn't mean the cost doesn't matter. They told me they would call me if anything additional was found in the process of the repair and they never did, so does that mean that nothing additional was discovered and they were just $1500 off on their cost estimate? Or did they find additional issues and never follow through on communicating with me? Either way, that's poor business. On a positive note, I would never know by looks or handling that anything had happened to my car, but I didn't really notice much before it was fixed. They do good work, but I question their billing practices. Also, they told me the repair would take 3-4 days and they had it done in 2, which was nice. read more

Absolutely HORRIFIC customer service on so many levels. We will never, ever go back here. Jason would not return our phone calls, gave us an initial estimate that was over $1500 off, and then never approved the new amount with the owner (us) prior to doing the repairs. Weeks prior to bringing in the truck, they told us they would be in touch when the parts came in (they were delayed- no problem, that's out of their control) but they never called to schedule and we actually had to call the manager to get the service set up. Jason told us the job would take ONE day. At the end of the first day we called and there was no return call. The second day, we called several times throughout the day to see what was going on, with no response. We went in person after work and they still had the vehicle up on the jack. Jason had already left with no word, so there was nothing we could do. It actually took 3 days! Never update us on car repairs, even by the end of the day, and then he would just go home so we didn't know what was going on and when we could pick up the car. We will be filing a complaint with the BBB. We have further details if you want, but no one (even the manager) was interested in hearing everything, or offered any other explanation other than a very basic "we don't have enough people working", which is completely understandable but then at least return our calls and let us know what's going on! They could have even texted us! They stuck us without a vehicle for two extra days. Less than a week after paying the extra money for ALL of the supposed needed repairs, the same airbag light went off! We took it back to them to fix and they said it was an unrelated issue, so it would not be covered under warranty! Seems way too fishy to me. Again, we have been bringing our truck here for years but will never return due to this abhorrent experience. read more

Auto repair. Oh why do I bother to write these reviews about auto repair? Maybe I should just write positive reviews for auto repair experiences I have had - I would certainly cut the chance of getting carpal tunnel down to about zero that way... Broadway Automotive. What can I say. They, like so many others, screwed up. How about a water pump and thermostat replacement that leads to over-heating? In January. When the high for the day was -4 degrees Farenheit. Thank goodness it was winter or the engine block surely would have melted away to nothing while I was driving home (and then right back to the shop - of course). Or getting the fluid in the rear differential changed. This is something that youlear to do on the first day of auto shop class. Right? At least I thought so. Then why oh why after I have this service done and I drive home and park on my nice clean driveway (did I mention that the house was for sale?) and the next morning find that the rear end has puked about a pint of fluid onto my nice clean driveway? Oh Geez. There are more tales to tell, but the carpal tunnel and arthritis I get from whining about auto repair shops is just not worth it. 2 stars for convenience (they are pretty good about getting you an appointment - of course it takes two days minimum to fix anything) and a decent parts selection (which I needed since I was driving a money pit - Suburban). read more

Brought my 2013 Jetta TDI diesel in for it's first oil change here at the VW location. I was in and out of there in less than an hour. They did a good job I am just used to the treatment of the MINI dealership I go to in Appleton with my other car a MINI where they wash my car and go over all the future things I need to do coming up. Sitting room was nice and the bathrooms nice and clean. I like they have water for customers. A solid 4/5 experience though. read more

Had an out of town break down and the people here got me fixed up and on again Thanks to the service department , Brad and the Car Rental, Wes. A-1 service and respectful and most friendly. Well Done! read more

Purchased a 2021 Silverado Custom Trail Boss from Broadway Chevrolet, October 2021. Salesperson promised Chevrolet Performance script carpeted floor mats. 3 months later, nothing but excuses. After 1st scheduled service vehicle was returned to me reeking of gasoline both inside and out. I honestly think these geniuses floored the accelerator for 5 minutes to try and damage the engine. Ordered a under rear seat storage box with combination lock. Picked it up in parts department. Someone had opened the box and locked the instructions, clips and combination in the box. Took my truck to collision to have scratches polished out and Luxcare paint product reapplied to paint. Upon receiving vehicle some polish compound was still on the truck and engine compartment had lots of polishing compound on engine and underside of the hood. They obviously didn't reapply the Luxcare product because there was still polishing compound on the paint. I brought all of this to the managers of each department and all I got was excuses and denials. This is how I was treated after spending over $51,000.00 for a 2021 Silverado Custom Trail Boss with Luxcare and additional 2 year bumper to bumper warranty for platinum protection. I made a huge mistake purchasing a vehicle here. I guess I have 5 years or 60,000 miles to see if they damaged the engine. read more

Hello I bought my new and I do mean new car from Michael at the Hyundai automotive off military Ave next to ford .. let me just tell you how great my experience was with him he left no stone unturned and every detail he covered and went over with me.. can't thank him enough this was my first new car I have ever bought.. with the level of service him and Kristi gave me they have a life long customer with me.. and I would drive 8 hours again just to buy from them read more

Had problems and needs for repair of my 2005 VW Passat. Brandon in the service department was exceptional! His integrity and commitment to customer service exceeded my expectations. He went above and beyond. Will definitely return for future service needs. It's great to be able to take your vehicle in for repair without the feeling that you are going to get taken advantaged of. Honesty and integrity is a very valuable customer satisfaction tool, and Brandon does it very good read more

We took our car in on Saturday for our first oil change,tire rotation,all check. It's done on a first come first serve basis which I'm not all crazy about as we are an hour away. But drove right in and pleasantly greeted. Took out info we asked for a ride to the mall. No problem. Went in to see our salesman that we met only once when we bought our car in July and he greeted us on a first and last name basis!! WOW! TOTALLY impressed Ryan Brennan!! Super nice to be remembered and appreciated! Gave us a car and said to let him know if we had any problems. When we go to buy our next new car we will be going there first and Ryan is our go to guy as he cares. read more

I have been taking my Jetta TDI to Broadway for a couple of years now. We live in Appleton so it is a little bit of a drive to have service done in Green Bay but I feel the drive is worth it. I appreciate the honesty and integrity of the staff. I have had some very bad experiences with other mechanics around the Appleton area; I am just glad I stumbled upon them. read more

Collision Center did excellent body work on my car to make it look like it did when I bought it as new 2 months ago. My car came back clean and the interior smelled as good as when I left it there which does not happen at some body shops. read more

Bought a used Broadway certified vehicle. 4 Weeks later engine light was on. Brought it to service they said engine oil pressure was low they put a high performance oil filter on it no charge. 4 Weeks Later engine light comes on again same problem low oil pressure this time they say the oil pressure sensor is bad which was probably the problem the first time. Now no longer under warranty. I got stuck with a $500 repair. Broadway Certified means nothing. read more

Every time I bring my car in for service or otherwise, the staff is always friendly and helpful. Stephanie and Warren are the two associates I have worked with and they are always extremely helpful and answer all my questions. They truly do make you feel like family and my mind is at ease knowing my vehicle is being taken care of. read more

I purchased a used GMC Terrain the end of February from Dave Vandersteeg... and had a great experience. As you can sometimes expect with a used vehicle, I had some sensors go out on the vehicle, after a few weeks of owning it. I went back to Broadway, where Dave Mertens, the Sales Manager, immediately helped me with a loaner vehicle, and he got my vehicle in the shop immediately. (Dave Vandersteeg was off that day). By the end of the day, my Terrain was fixed, and to my surprise, there was no charge! I'm impressed with Broadway's awesome customer service. Thanks Dave and Dave! I appreciate your great customer service... you'll have my business from here on out! read more

I was interested in purchasing a 2015 cadillac cts. I was looking at it for about a week and i had a hard time making up my mind. So i put $250 to hold it, they originally wanted me to put a lot more than that. They called me 3 times a day while i had it on hold and i felt very pushed. She told me " they won't be very happy if it's off the market and it doesn't sell" YOU'RE A CAR DEALERSHIP, WHAT THE HELL. Isn't that what you're supposed to do ??? So i took the hold off and was coming to look and most likely buy that weekend because i really liked the car. On my way to the dealership with the down payment i received a text from the salesperson (Krysta Behm) telling me it just sold. So of course i'm very very upset. I had no warning that someone else was interested or was there looking at it. I was on the phone with Krysta the day before and she told me she was going to "hex" it for me as best she could. Thanks for nothing. read more

My daughter was in an accident while she was away at school. We found Broadway Automotive after reading their great reviews. Tom was great from start to finish. Since we did not live in the area, we were not there to help our daughter. Tom stepped in and made the whole process as easy as can be. Even after insurance decided to total my daughter's car, Tom was able to work some magic and get the car repaired with the money that the insurance company did pay. We were so thankful to him and his customer service and care of our daughter. It's very rare to find people who go above and beyond in their job. Thanks Tom Valentine! read more

Great service, efficient employees, explained everything very well and washed my car to boot. I'm loyal to Broadway and will continue to be. read more