Unfortunately, I did not have a good experience at Bergey. I am always wanting to support small businesses but will never go to Bergey again. After they replaced the battery on a very expensive watch, the back fell off my watch and was lost two days later. They stated this had NOTHING to do with them replacing the battery, questioned if I was wearing it, why I couldn't find it, and would not take responsibility for their negligence. Coincidence? I've never had a back fall off of a $39.99 watch in the past, much less an expensive watch. When they replaced the battery they stated the battery cover was NOT on correctly but that it was running and I should stop back in. THIS should have been a warning and I shouldn't have allowed them to replace the battery as I knew they were incompetent. Lesson learned the hard way. It will now cost me hundreds to have a gold back made for my watch. read more