I was introduced to yelp by a waitress who is trying to get into Realty herself, and I am so glad to know I can voice my opinion for all to hear! I just got home from my family vacation (if you can call it a "vacation"). I had so many problems! So, the little letter of thanks from our Agent ELLEN SENFT gave us her number. I assumed it would be okay to call her. She was annoyed to say the least.
First day, we found out there weren't any trash cans out back. What should we do? Ellen told us to walk the alley and find a couple unmarked ones. Reluctantly, my brother-in-law did that. He found one sad can.
Day two was uneventful, save for the bad taste in our mouth after our minor problem was turned into an embarrassing garbage can theft. Accommodating? Not even!
Day three, oh, baby! I was wishing for the days when we had no garbage cans and had to steal some. The central air broke down and the house temperature shot up to ninety-five degrees! Afraid to annoy her, but on the brink of suffocation, we called ELLEN SENFT and she accused us of fiddling with the stupid thing. No, why would we do that? We're all gonna die, Ellen! Sitting and waiting for the repairman while my whole family was on the boardwalk was a great way for me to spend my vacation. Ellen didn't care. She wouldn't call us back. We had to call her and tell her the filter in the attic had been removed and the whole unit was pooped out.
Her response was "Too bad. Leave." (In so many words) It was so hot, we almost did. We couldn't even leave the door to the deck open, because my nephew is a toddler and he didn't want him to fall off the balcony. Nobody even offered to drop off a fan or a portable AC.
My whole family goes to stupid Ocean City every year. There's about fifty relatives in that six block radius. So, we couldn't just leave after two and a half days. My sister was so devastated she was crying. We are poor and we only get ONE WEEK of vacation a year.
All of this aside.. I get that things go wrong. Fine. But would it have been so hard for ELLEN SENFT to be polite and have empathy. Instead of talking to everyone like they were bratty kids interrupting mommy's bubble bath. Seriously, she was so rude she made my sister cry. My sister doesn't cry ever.
I know Real Estate is a busy job, but it's still a people business. You hear complaints and concerns all the time when you are taking people's money. If there's nothing you can do, just SOUND like you care. It's really not that hard to pretend you care about somebody's problem.
I will say that my aunt uses Berger Realty and really loves her agent, Brent Kolmer. I believe he is at the same office and is very helpful. I guess the one star can go to him, because our agent doesn't deserve it. Rude! read more