This was, without question, the worst vacation rental experience I've ever had.
We paid nearly **five thousand dollars **for one week at 1122 Ocean Drive, Apt. 4, expecting a relaxing beach vacation. Instead, we walked into a property with a ceiling leak that, according to what we were told during our stay, both the owner and Berger Realty were already aware of before we arrived. Knowing there was an unresolved roof leak and still renting the property to guests is completely unacceptable.
From the moment we checked in, our vacation was overshadowed by stress, uncertainty, and constant disruptions. We spent valuable vacation time waiting for contractors who never showed up, dealt with poor communication, and had our vacation repeatedly interrupted.
Rather than allowing us to enjoy the vacation we had planned and paid for, one option offered by the owner was to charge us only for the days we had stayed and have us leave early, effectively telling us to cut our vacation short and go home.
The owner later confirmed that the ceiling was safe, there was no emergency, and the repair could wait until after we checked out. Despite that, the owner entered the property during our stay. If the repair could wait, our privacy should have been respected.
The problems didn't stop there. The mattresses were among the most uncomfortable we've ever slept on, several of the TVs didn't work properly, and although beach tags were not included under the rental terms, it was yet another added expense on top of an already disappointing experience.
For a property that rents for nearly $5,000 a week, it was in disappointing condition. Based on our experience, it did not appear to have been maintained to the standard we expected for the price we paid.
This wasn't our first bad experience with Berger Realty. During our stay last year, we were without air conditioning for three days. After two consecutive years of major problems, we've completely lost confidence in both the owner and Berger Realty.
The compensation offered did not come close to reflecting the inconvenience and disruption we experienced.
We will never rent another property managed by Berger Realty and cannot recommend them to anyone looking for a relaxing, worry-free vacation. read more