They are never there so I reserved in Buena Vista. I will never use U-Haul again. Two days before I…read morewas supposed to leave, UHaul called to tell me they don't have any trucks and they don't know when they're going to get any trucks. Penske was amazing!

I contacted this company for a local move from Norwood to Ouray. The scheduling staff were very…read moreresponsive, informative, and easy to communicate with, and the agreed upon work was priced very reasonable, especially compared to other companies within their sphere of competition. The movers were fast and efficient; skilled in their profession. I will definitely hire them again, and I suggest you do also. -Joe

Absolutely fantastic!! Grace and the whole crew were professional, kind and worked so hard…read more Everything went great. Highly recommend them!!!

Don't be disconcerted that Google maps street view doesn't show any signage or vehicles at this…read moreaddress. It is there and I received a great price and a reliable truck with competent service. It was half the price of U-Haul and even less than a car rental for a one way rental. Interesting to note that I can rent a $45,000 truck with my debit Visa card from Budget, but Hertz won't let me rent a car valued less without a regular credit line credit card.

I've rented heavy equipment from these guys many times. I'm the do-it-yourself kind of guy and…read moreenjoy operating equipment. They've put me in equipment I've never operated and shown me the basics with a few tips. Always worked out perfect. Great crew of guys, also a great place to get soil, gravel and rock.

Fairly easy check in and out once you figure out the process. Truck was mostly clean and had 1/2…read moretank of gas. Definitely do the advance check-in online for faster service. Lots of sizes to choose from on the lot.

I reserved a truck 10 foot truck from this location to be picked up in salida. On 5/29/2025. The…read moreattendant told me that your truck was in Buena Vista. When we got up there, we learned that the truck was available till ten in the morning. So we went back down to salida, and lost a hour of drive time. I had to rent a 15 foot truck just so we get on the road. Nothing short of bait and switch. It's set on my reservation paper that the truck was to be picked up in salida. The clerk Manning the counter. Just playing up a lied to me.

It was a good night of towing. I rescued lots of stranded motorists and got them to safety! All…read morehappy customers on their way again

This location put my life in jeopardy by sending me through the mountains of Colorado without…read morebrakes on my truck. They help maintain the Budget rental trucks for a location underneath the same roof and I had nothing but issues. Once my truck broke down during my road trip after severe engine breaking, I made 13 phone calls and left 6 voicemails to try and make them accountable, but they refused to accept responsibility. I had multiple shops review the parts and take pictures and make assessments. I have proof of everything if anyone would like to know more about my situation in case you would like to use this shop for your own vehicles. I would advise to use anyone else in town, this shop will not accept responsibility and might end up causing thousands of dollars in extra fees to fix their mistakes.

Probably the worst experience I've ever had, I reserved a 16' truck online and when I went to pick…read moreit up they said they didnt have the truck I reserved and offered me a 12' truck even though there was two 16' trucks in their lot. They said I couldnt use them because those were reserved, even though I had a reservation as well! I told them a 12' is not what I reserved and the man there yelled at me and said they didnt have the truck. They were also going to charge me per mile although my online reservation clearly said unlimited miles. They also charged me for a 16' truck even though I was stuck with a 12', and when I brought that up they just told me to call customer service. Worst mistake of my life spending my money at such a terrible place. If I didnt have to do my move this weekend I would have taken myself somewhere else, unfortunately I was cramped on time.

I had made a reservation with enterprise. I called for enterprise to pick me up and I was then…read moretold that they did not have any cars even though I had a reservation. Frustrated, today I called budget and they were able to accommodate me immediately and treated me like a king! Thanks! Cj

I made a reservation for a Trailer and got all the confirmations for my order. I tried calling…read morethroughout the day to confirm my order but the number went straight to voicemail every time as if they turned off their phone and their voicemail box was full. I showed up for at the time my reservation was made for and there was no building by the U-hauls and no signs for where the office was. We drove around for over 10 min looking for it and couldn't find anything. No one was still picking up the phone when we got there. Such a waste of time.

Would give 0 stars if I could. I made a reservation for a 15' truck a week in advance. The guy at…read morethe dealer told me somebody would call to confirm my reservation. Nobody called so I went in to confirm my truck would be ready for me the next day and I was told that they no longer had the truck and they I had been transferred to a town and hour away in Gypsum. I called Gypsum and they said that there was no guarantee of a truck being there for me the next day. I told her I needed to have something confirmed since I had family driving three hours away to help me. She refused to call the current renter of the truck to see if he would be returning it. I then spent the next 4.5hrs on the phone with Uhaul scrambling to find something for my next day move. I was met with rudeness and resistance from all customer reps except one. No one would take responsibility for the mistake and nobody was willing to help. Moving is already stressful enough, you're better off paying more with another moving company. Stay away from Uhaul.