Susan M.
Bere's wrecked the body (and possibly structurally underneath) of the back right side of my van when they towed it to my mechanic in Racine, WI. on Sept.8, 2014, and they will not take ownership or responsibility for it. You can clearly see it was done from the tow. I will post a picture soon of the damages. I just got back from Bere's showing them the damage around the clip hook on my van from the tow truck and how it yanked down and away from the vehicle causing bodily damage. Even though they should still be held liable, they will not take any responsibility.First, denying and dismissing that they did this and then secondly saying that its the rust underneath that caused this while they were towing it, and that its my problem, not theirs. I know my car is an older car but lots of cars have rust under them. Does this mean they should not be held responsible for the body damages they caused on the outside of the vehicle and possibly structurally underneath?I just filed a formal complaint with AAA (they contract out with Bere's for towing) and I am supposed to hear back from a service monitor within 5 days. I guess service monitors from AAA mediate with the towing company Bere's. I will let you know how this pans out. Stay posted. I know I will never get a tow from Bere's again, and I may drop AAA if these are the only people in town who do tows for them and/or this is not remedied by them (and Bere's) in a just and professional manner. read more