Everyone that works at the store is so helpful!! They have been supportive of my pickey eating and…read moresick kitties. They always recommend things to try and if something doesn't work out, I'm able to exchange it for something that does. They care about their customers.

what an absolute horrible business! They overcharge you & when you call them out on it they call…read moreyou a liar & yell at you & demand you never shop there again. Sorry, but when we come in WEEKLY and buy the exact same items, yet get charged a different amount every single time & then when we finally ask for a receipt for once to discover you over charged us you want to claim we somehow hid the "extra item". You searched your database to find my personal phone number to call to yelling at us & refusing to even allow us to speak. The second we'd try to say anything you'd hang up like a child. Your manager needs some serious training on proper customer service & how to actually talk AND listen to people. Also, learn to properly label your animals. just like the bamboo I called you out on before, that "banana spider" you have in there does not carry the spider morph. it is just a plain, single gene banana. When we pointed it out to one of your associates last week when we were in, he told us "yeah, we know, but we think it has a "wobble" so we labeled it as spider too. That's not how that works! Stop ripping people off & then yelling at them when your called out on it. Your manager needs to put her narcissism to the side, as someone who has worked retail management for over 10 years myself, I could never imagine telling a loyal customer who shops at my establishment multiple times a month, every month, for over 5 years now to never return rather than just accept that maybe my sales associate made a mistake. You are a grown, beyond middle aged woman, who acted like a toddler. Learn proper customer resolution skills!

Been bringing my dog here for the last couple years. They do a great job with grooming him. They…read moreare Patient with difficult dogs :)

This is a great little place to get some gifts for your fur babies and some tips on their care…read more They also do grooming. Nice to see a local business do well.

Our family spent about 6 weeks going in and out of Petland Racine. We spent hours with a variety of…read morepups and had a lot of discussion with the staff. We found the store to be clean and always full of customers. My wife and I had several discussions with the store owner, Adam. He has been with Petland for 20 years and took over this store 3 years ago. He answered our questions on their breeders to include how pups were raised, space for them, transportation to the store, and the tracking of genetic defects. A number of photos with information were available on many of the breeders they used. I took Petland for their word and did not personally check into each breeder. A vetrinarian I play tennis with and not associated with Petland, told me he has seen some excellent dogs come from the store. We decided to buy two pups, a Cavalier King Charles Spaniel and a miniature Australian Sheppard. The Aussie was vibrantly healthy and the Cavalier had the slightest hint of a puppy cough (which they made aware to us from the start and which they provided medication). The animal was cleared by their vet the day we brought him home. The dogs were expensive compared to buying from a local breeder, but Adam did some trimming of the cost for a number of reasons. I think the full range of support with access to a variety of pups, microchip registration, confidence in the AKC/APRI, their research into their breeders, warranties, education aids and the several vet screenings done on each animal, offset things I wasn't sure I would get from a local breeder. How long would it take me to truly be informed on all those areas? Petland employee Natalie, spent a whopping 2.5 hours with us the night we brought the dogs home, covering the myriad of details from food to fleas to potty training that needed to be addressed. All in all, so far as we don't run into any future issues that aren't handled properly, the experience was VERY positive. Most importantly, WE LOVE THE NEW PUPS!

Zero stars. If you have any experience working with dogs or specific breeds you know they get…read morethese puppies from puppy mills. Every batch of puppies look identical, they overbreed momma dogs, which is 100% animal abuse. They also do no genetic or health testing for their puppies, as you may notice when you visit lots of puppies are coughing and sneezing. But they have no problem selling you a sick puppy to make a couple thousand. They care about quantity and not quality. Please do your research about pet stores and puppy mills. DO NOT get your puppy from here!!

The groomer was welcoming to our walk in request to trim my dogs nails. He is not a fan of this so…read moreboth the ladies worked together to get them cut. I appreciated how they talked to him, pet him and kept him calm while the other person cut the nails. They did a great job, I cannot even hear his nails on the floor now so I don't know when he is coming LOL. He was disappointed that he did not get a treat for being such a good boy...

i will never step foot in this store again i took my small dog in for a bath because her skin is…read moreitchy the rude groomer tells me the itchy dog upgrade is 28 bucks so i say fine then she tells me this will cost me 67 bucks after the shock i said just a bath with an oatmeal soap thats 44 bucks so i went from 28 to 67 to 44 for a very small dog bath to B.S.the greedy grooming salon there web site prices do not match up the groomer got real snooty and i walked out i will never do business at this greedy store again

Great store. They really care about your pet and they have a great selection of high quality and…read morehard to find products.

The staff is very helpful and prices are good. Like to get good dog food for my fur baby!read more

Our elderly dog took a turn for the worse on Saturday evening. She was terminally ill. Of course…read morenothing would be open until Monday and we didn't want her to suffer that long. We called ahead and we were taken inside promptly. Every person we spoke with treated us with compassion and empathy. It was a sad moment for all of us but they explained everything clearly and took care of her with great care and kindness.

I understand that business "chains" truly do not care about reviews. They care more about the…read morebottom dollar at the end of the day. But I hope to save another Racine County resident the headache that I just had to go through due to their lack of self awareness. This goes back a few months. I brought my two dogs, one for a groom and one for just a nail trim. At that time I brought in their updated paperwork for their rabies shots. I remember the day clearly because a groomer CUT a dog on the back leg. The manager told the groomer to call their vet and to call the owner. Fast forward to today. I brought my dogs in and was told that I needed to show the paperwork for their rabies. I was told the groomer (she has a nose piercing) that I brought in that paperwork the last time I was there. She said well we can't see the dogs - I asked if I could bring it in when I picked them up. She said that I knew about needing to bring the paperwork from the text message they sent that i confirmed. I pulled up the text (I will post it below). "Just a friendly reminder that your Full Service Groom; Dog Nail Trim And Electronic Nail File appointment for Roxie; Olive with Pet Supplies Plus is on Monday, May 22, 2023 at 12:30PM. Enjoy!We are holding this time for Roxie; Olive and our team is commissioned based so if you need to make any changes to your appointment, please notify us today by calling (262) 554-9898 so we can reschedule you.Please ensure you bring proof of current rabies (signed by a vet) if this is your first visit or you have an updated document. All vaccinations must be administered 48hrs prior to appointment. We appreciate your business and looking forward to seeing Roxie; Olive.Reply 1 to confirm" It clearly says in the text "Please ensure you bring proof of current rabies (signed by a vet) if this is your first visit or you have an updated document". I asked why was not not aware that their employer never put in the updated rabies paperwork? Better yet, call me to inform me that it was needing to be updated and to bring paperwork in. The groomer told me that, that was not her job and that I should have know that from the vet. They never took responsibility for them dropping the ball. I should have walked away when I saw the groomer cut the dog but I definitely have learned my lesson now. Stay with SMALL BUSINESS!! Thankfully a local company can get our dogs in Wednesday! Stay away from PET SUPPLE PLUS!!

H.O.P.E. is a non-profit 100% run on volunteers. The care and compassion for the animals is their…read moretop priority. They rescue kittens, cats, puppies, and dogs of all ages. The volunteers are amazing!

This is an amazing organization! The volunteers always go above and beyond for every single animal…read morethat is brought in! They always make sure that the homes that are found are the best fit for each dog/cat. they even donate their time to drive to southern states to pick up dogs and cats from overcrowded shelters and bring them up here to give them a better chance to find their forever home! I cannot say enough good things about this rescue!

The ladies here know their stuff! I was helped so much with food toys treats collars! Very good…read moreprices on great quality products and puppy and adult food! They showed me the dog wash station it's amazing! It's been 20 plus years since I've had a puppy and got some great information as well! Thanks a million!

We've been purchasing dog food from K-9 Kibble for some time now…read more The staff is so kind and helpful. We grabbed our dog food and some dog snacks. But they really do offer so many other items. Food, treats, collars and leashes, toys, wash, brush, bows and so much more.