Our family spent about 6 weeks going in and out of Petland Racine. We spent hours with a variety of…read morepups and had a lot of discussion with the staff. We found the store to be clean and always full of customers. My wife and I had several discussions with the store owner, Adam. He has been with Petland for 20 years and took over this store 3 years ago. He answered our questions on their breeders to include how pups were raised, space for them, transportation to the store, and the tracking of genetic defects. A number of photos with information were available on many of the breeders they used. I took Petland for their word and did not personally check into each breeder. A vetrinarian I play tennis with and not associated with Petland, told me he has seen some excellent dogs come from the store. We decided to buy two pups, a Cavalier King Charles Spaniel and a miniature Australian Sheppard. The Aussie was vibrantly healthy and the Cavalier had the slightest hint of a puppy cough (which they made aware to us from the start and which they provided medication). The animal was cleared by their vet the day we brought him home. The dogs were expensive compared to buying from a local breeder, but Adam did some trimming of the cost for a number of reasons. I think the full range of support with access to a variety of pups, microchip registration, confidence in the AKC/APRI, their research into their breeders, warranties, education aids and the several vet screenings done on each animal, offset things I wasn't sure I would get from a local breeder. How long would it take me to truly be informed on all those areas? Petland employee Natalie, spent a whopping 2.5 hours with us the night we brought the dogs home, covering the myriad of details from food to fleas to potty training that needed to be addressed. All in all, so far as we don't run into any future issues that aren't handled properly, the experience was VERY positive. Most importantly, WE LOVE THE NEW PUPS!

Zero stars. If you have any experience working with dogs or specific breeds you know they get…read morethese puppies from puppy mills. Every batch of puppies look identical, they overbreed momma dogs, which is 100% animal abuse. They also do no genetic or health testing for their puppies, as you may notice when you visit lots of puppies are coughing and sneezing. But they have no problem selling you a sick puppy to make a couple thousand. They care about quantity and not quality. Please do your research about pet stores and puppy mills. DO NOT get your puppy from here!!

Everyone that works at the store is so helpful!! They have been supportive of my pickey eating and…read moresick kitties. They always recommend things to try and if something doesn't work out, I'm able to exchange it for something that does. They care about their customers.

what an absolute horrible business! They overcharge you & when you call them out on it they call…read moreyou a liar & yell at you & demand you never shop there again. Sorry, but when we come in WEEKLY and buy the exact same items, yet get charged a different amount every single time & then when we finally ask for a receipt for once to discover you over charged us you want to claim we somehow hid the "extra item". You searched your database to find my personal phone number to call to yelling at us & refusing to even allow us to speak. The second we'd try to say anything you'd hang up like a child. Your manager needs some serious training on proper customer service & how to actually talk AND listen to people. Also, learn to properly label your animals. just like the bamboo I called you out on before, that "banana spider" you have in there does not carry the spider morph. it is just a plain, single gene banana. When we pointed it out to one of your associates last week when we were in, he told us "yeah, we know, but we think it has a "wobble" so we labeled it as spider too. That's not how that works! Stop ripping people off & then yelling at them when your called out on it. Your manager needs to put her narcissism to the side, as someone who has worked retail management for over 10 years myself, I could never imagine telling a loyal customer who shops at my establishment multiple times a month, every month, for over 5 years now to never return rather than just accept that maybe my sales associate made a mistake. You are a grown, beyond middle aged woman, who acted like a toddler. Learn proper customer resolution skills!

Our elderly dog took a turn for the worse on Saturday evening. She was terminally ill. Of course…read morenothing would be open until Monday and we didn't want her to suffer that long. We called ahead and we were taken inside promptly. Every person we spoke with treated us with compassion and empathy. It was a sad moment for all of us but they explained everything clearly and took care of her with great care and kindness.

I understand that business "chains" truly do not care about reviews. They care more about the…read morebottom dollar at the end of the day. But I hope to save another Racine County resident the headache that I just had to go through due to their lack of self awareness. This goes back a few months. I brought my two dogs, one for a groom and one for just a nail trim. At that time I brought in their updated paperwork for their rabies shots. I remember the day clearly because a groomer CUT a dog on the back leg. The manager told the groomer to call their vet and to call the owner. Fast forward to today. I brought my dogs in and was told that I needed to show the paperwork for their rabies. I was told the groomer (she has a nose piercing) that I brought in that paperwork the last time I was there. She said well we can't see the dogs - I asked if I could bring it in when I picked them up. She said that I knew about needing to bring the paperwork from the text message they sent that i confirmed. I pulled up the text (I will post it below). "Just a friendly reminder that your Full Service Groom; Dog Nail Trim And Electronic Nail File appointment for Roxie; Olive with Pet Supplies Plus is on Monday, May 22, 2023 at 12:30PM. Enjoy!We are holding this time for Roxie; Olive and our team is commissioned based so if you need to make any changes to your appointment, please notify us today by calling (262) 554-9898 so we can reschedule you.Please ensure you bring proof of current rabies (signed by a vet) if this is your first visit or you have an updated document. All vaccinations must be administered 48hrs prior to appointment. We appreciate your business and looking forward to seeing Roxie; Olive.Reply 1 to confirm" It clearly says in the text "Please ensure you bring proof of current rabies (signed by a vet) if this is your first visit or you have an updated document". I asked why was not not aware that their employer never put in the updated rabies paperwork? Better yet, call me to inform me that it was needing to be updated and to bring paperwork in. The groomer told me that, that was not her job and that I should have know that from the vet. They never took responsibility for them dropping the ball. I should have walked away when I saw the groomer cut the dog but I definitely have learned my lesson now. Stay with SMALL BUSINESS!! Thankfully a local company can get our dogs in Wednesday! Stay away from PET SUPPLE PLUS!!

Great store. They really care about your pet and they have a great selection of high quality and…read morehard to find products.

The staff is very helpful and prices are good. Like to get good dog food for my fur baby!read more

Love this place. The place is a cute little shop. They have lots of pet treats, food and chews. The…read moreStaff is awesome and knowledgeable. They go above and beyond to make sure you have what you need. All the food is good quality as well. Just a great place to get your pets needs.

We are from out of town and stopped in before grabbing our Starbucks. What a cool little store!…read more We found some of our dog's favorite treats, that are hard to find at home, and then some new ones that I'm excited for him to try. Really friendly staff. I wish we lived closer!

Been bringing my dog here for the last couple years. They do a great job with grooming him. They…read moreare Patient with difficult dogs :)

This is a great little place to get some gifts for your fur babies and some tips on their care…read more They also do grooming. Nice to see a local business do well.

The groomer was welcoming to our walk in request to trim my dogs nails. He is not a fan of this so…read moreboth the ladies worked together to get them cut. I appreciated how they talked to him, pet him and kept him calm while the other person cut the nails. They did a great job, I cannot even hear his nails on the floor now so I don't know when he is coming LOL. He was disappointed that he did not get a treat for being such a good boy...

i will never step foot in this store again i took my small dog in for a bath because her skin is…read moreitchy the rude groomer tells me the itchy dog upgrade is 28 bucks so i say fine then she tells me this will cost me 67 bucks after the shock i said just a bath with an oatmeal soap thats 44 bucks so i went from 28 to 67 to 44 for a very small dog bath to B.S.the greedy grooming salon there web site prices do not match up the groomer got real snooty and i walked out i will never do business at this greedy store again

I brought my 2 year old pit bull to this clinic today with concerns about her ladyparts- she's…read morelethargic. they ask is she eating drinking pee poo? yes. did she throw up? no not at all. ok well it sounds like a FATAL CONDITION but shes wating drinking pee and poo usually they don't plus other symptoms she DOESNT have. here's a $1,000 estimate just to check if she has it. she needs a $6,000 surgery or to be put down. then. my 4 year old walks behind her and she makes a growling noise. she is the MOST vocal dog I've ever heard. talks but sounds like a growl- maybe. she whines, howls talks "revs" sounds like an engine. very deep voice. they said I'd never bring her home with my kid! that's dangerous pits are never safe when they growl. I KNOW MY DOG. SO we go to Mayfair vet hospital. NOT PYOMETRA. they didn't even get why they'd tell us that. a simple uti OH! And the vet tech said SHE TALKS SO MUCH! I said is that aggressive?? She laughed and said no she just thinks she can talk. the people at beechwood did nothing but worry me, make me feel like an idiot cuz I might be endangering my kids because perhaps I missed something. and then when we said we didn't have $600 to just check to see they acted like we were trash. UNTIL we said we bought a house 2 months ago. then the attitude changed. I felt judged. I feel taken advantage of because they ordered hundreds of dollars of tests for a condition she didn't even have more than one symptom of. I cried and cried cuz I thoyght my dog was dying. assholes. don't go here especially with a pitty. they don't do surgery on "anything" ( they called my dog a thing too) over 45 pounds.

I had the hardest time finding a vet for my cat but Beechwood took the time to get my cat in when…read moreno one eles would. since then he's got the Best care he could have. . They are always so helpful and so caring. I can't say enough good thing about them. The Vet seems to really care about the animals and truly want to help even if that means triple booking she does what she can do help our pets where other vets turn you away. i'm super thankful she took the time to help my cat Oliver when other vets wouldn't. Everyone is super nice there too !!!! They go over and beyond to help you !!!!

Absolutely the BEST PLACE TO RESCUE. Hands down 100000%. I was very hesitant to adopt through them…read morebecause they had to come to the house but it was to make sure the adoption application was accurate. Plus the meet and greet with our other dog. We found our Max ( also known as Drift) at the adoption fair last Saturday at a pet store I read about on line. Leah and Mike were absolutely phenomenal with the process. They answered every question we had. $500 for the adoption fee was actually very reasonable, if you consider what they ( all dogs live in foster homes) have to do to feed the dogs, veterinary care, ect. We love our Max. Now if the cats can love him too. Thank you Woof gang rescue.

I adopted a dog After 6 months she had to be returned because she had aggression issues. They…read morecharged me $100 to return her because I didn't have her in a training school Well guess what She back on sale to be adopted again Im sure she stills hasnt had any training and she will end up buying someone and will be returned again