Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

Had a great experience at the service department with Jaqui and Rob who really took care of me…read moreafter my new McLaren had to be towed overnight. They gave me immediate attention and had the car worked on and fixed in just a couple days.

Just tried to call them three times to inquire about a Lamborghini Urus and they hung up on me all…read morethree times. If they can't handle their phone system they can't handle a complex sale. Go elsewhere

My wife and I had to come here to get a cashiers check for our new apartment and we were met with…read morethe utmost kindness from Danielle, Jeff, Melinda, and Stephanie! They walked us through the process and helped every step of the way, making an anxious task extremely easy and stress-free. This is the nearest branch to Ventura and although the drive is long, I have no problem driving it for the service they provided!

Customer service is awful!!…read more I am writing to formally complain about my recent experience at your branch involving a check from Chicago Title. Better than a cashiers check!!! I went to the branch, that i opened the account, they knew who I was... The branch manager, Jeff Chen tried to place a week hold on my check. And when i said that i wanted my fund available, He then had the audacity to ask me what I intended to use my own money for and what I planned to buy. I didnt know I had to beg for my money!! At no point should a customer be required to justify how they plan to spend their legally earned funds. I did not realize I was expected to beg for access to my own money. Because of this unacceptable interaction, I stopped the transaction immediately and took the same check to Wells Fargo, not the branch where i opened my account, where it was accepted without any hold or unnecessary questioning. and treated me like a real customer!! Afterward, I contacted your credit union and requested a call back from a manager to discuss this matter, as the situation was completely inappropriate. To date, I have received no return phone call, which only compounds the issue. This experience reflects poor judgment, a lack of professionalism, and a failure in basic customer service. I expect an explanation, accountability, and assurance that this type of behavior will not happen again.

I had an excellent experience at the Logix branch thanks to Kelly, the branch manager, and Chris…read more They worked incredibly fast, were extremely professional, and went above and beyond to get everything completed last minute. Even as the branch was closing, they stayed focused and made sure everything was finalized the same day. Truly amazing service -- efficient, responsive, and very appreciated. Highly recommend this branch!

I went to open an account with my son to put his bronco in his name. What a horrible experience…read more They couldn't tell us where our money was after we opened account. We had a lady calling us yelling at my son saying he is over drafted and frauding when we have not even used acct. . We went in there the lady was so rude like it was our fault. We get a call this morning asking for more paperwork we have already supplied. They call back with attitude that they found it. Now asking for 2 year work history for a 20 year old. lol. They are very unorganized and quit frankly just incompetent. Never admit their fault or even apologized. Said i was rude. Well when u still can't show where our money is. Anyone would be upset. Still do not know what is going on. Now proceeding to another bank who knows how to do their job

Bought my car from Dimitry at SoCal Auto Group -- honest, easy transaction, and the best deal in…read morethe country. Great experience from start to finish. Highly recommend!

Found a great deal online and contacted Georgiy. He was super helpful and answered all my questions…read morehonestly. I felt comfortable to go down and see the car. Everything was exactly as described if not better. He helped me with finances and got me out and on the road in less then an hour. Couldnt be happier. Thank you.

Excellent service from Royal Auto Group--fast, honest, and reliable. They found a great deal and…read moremade the process effortless. Highly recommend!

Wow! What can I say.... These guys work hard! I found Royal…read moreAuto Group on Instagram and am so so happy I did! I had gotten a quote from another company a few months ago and the difference between Arshak and the other company was night and day. The other company was very pushy and thought about their benefit not mine. Royal Auto group catered to my every need and want from the first second of our first phone call, and as a business owner myself, that is greatly appreciated with all my heart. Always available, and amazing customer service! They made my car transition soooo smooth. I'll always highly recommend this company to my friends and family.

This is some of the Best Cusomter Service I have gotten in a while! TOP TIER ACROSS THE BOARD!!…read moreFrom being greeted as a Walked in, the the friendly Gentleman that took the time to help me open an account and getting a Permenamt Debit Card THAT DAY, with my Name on it, to Bank Manager Sherry introducing herself. It is a team of Professionals. HIGHLY RECOMMEND!

In person I have no problem with this bank. It's the call line that continuously annoys me. I've…read moretried countless of times to reach Logix both Woodland hills AND Calabasas Branch in the morning once at 9am, 9:30, 10:00 and 10:30am. No answer. Add a callback line or pick up the phone! Dealing with this during tax season is not ideal. I also had a fraudulent check issue 5 years ago that they still hold on to and permanently disabled my online checking after proving innocent. I flow tens of thousands of dollars through this bank and would like better online service.

Opened a trust account here today with Allison. My father passed away recently, and my two credit…read moreunions wouldn't open one for me. Made an appointment over the phone then Allison came and got me right on time. She was super friendly and made suggestions on how to open the accounts. Everything was done in 45 minutes. I don't trust the big banks anymore, and only use credit unions. Now I have three different ones. The greeter as you walk in was very nice as well. Moving out of state at the beginning of the year, so I am glad I will have no issues writing checks etc. Thanks again Allison.

A member of 10+ years with a solid lending/consumer relationship with this bank was offered no help…read morewhen it really mattered. I asked that a check be cleared same day to cover an unexpected bill and was brushed off with little attempt at resolution-- management couldn't even be bothered. If I knew this was the kind of "personal" service I was going to receive at this location, I would have used the ATM outside and save myself the 15 minutes this teller wasted me.

If your looking for a car ask for Nate he is beyond AMAZING!!! He was incredible throughout the…read morewhole process of finding my perfect truck, and Al is exceptional and a rockstar, I absolutely love this Toyota I would never go anywhere else but here with this team!!

After leaving DCH Toyota and their bad business practice in trying to scam us by forcing products…read moreon us that we did not need and being shady We came out to Toyota Thousand Oaks and had a REAL professional respectable business transaction where we felt like valued customers and had our deal completed! They also had a very cool lounge area that was canoe themed so first time I actually had fun at a car dealership playing cornhole and hanging out Great professional staff great work ethic. Great work environment, professional environment. Thank you for the good service would highly recommend.