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    Benson Property

    3.0 (2 reviews)
    Open Open 24 hours

    Services - Benson Property

    Damage restoration

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    8 years ago

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    6 years ago

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (7 reviews)

    Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

    tried to sell 16k drain line replacement then they got the price down to 4k after my lack of…read moreinterest..... long story short i spend 200 a year for maintenance

    Loyear Disaster Restoration Services - Day or night, our team of IICRC certified and trained technicians will come to your home, office or apartment to help you!

    Loyear Disaster Restoration Services

    (16 reviews)

    Just had a fantastic experience with Gary from Loyear - he came out to check my concerns with mold…read morein my basement. Very knowledgable. Did not try to upsell me on anything. He was very honest, polite and thorough. He let me know any priority concerns or not. It was such a great experience and put me at ease working with him, highly recommended to deal with Gary.

    I'll start by saying Loyear never actually did any work for me - which is, in a strange way,…read moreexactly why I recommend them. Shortly after moving into our new place, we noticed an area of water damage in the wall and flooring from a leaking drain pipe, which the previous owners had covered with furniture during our inspection. We had the leak itself fixed by Tonka Plumbing, and requested an estimate from Loyear for the remediation work. When Gary showed up, he had a mask, booties, everything you'd expect in 2020. He listened to what our issues were, inspected the damage, pulled out his cool infrared gadget, and gave us his estimate. The surprise came when he then told us that - as much as no business likes to turn down business - our issue was one we could probably handle ourselves. Instead of simply taking our money, he suggested that we give it a go, and call him back if the issue turned out to be larger than we were comfortable handling on our own. So there you have it. 5-star review for a company I never actually hired -specifically because of an estimator's honesty and frankness. Will 100% call them in the future for any water damage/remediation work I need.

    Benson Property - contractors - Updated May 2026

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