CPO Buyer Beware - Misalignment Missed, Accountability Denied…read more I purchased a Certified Pre-Owned Porsche GT4 from Porsche of Clifton Park expecting the vehicle to be mechanically sound, as promised by Porsche's CPO program. Unfortunately, that wasn't the case. Within 600 miles of normal, careful driving, the rear tires wore down by 4mm. A Porsche Minneapolis inspection confirmed the car was significantly out of alignment--rear toe was over 5.6mm, far beyond spec, and a clear cause of the excessive wear. Porsche Clifton Park initially agreed to replace the tires after a disagreement about tread depth. At the time, neither they nor I knew the vehicle had a mechanical issue. But once the alignment issue was discovered and documented, they refused to take any further responsibility--falling back on a goodwill agreement that predated this finding. Worse, their CPO inspection did not include an alignment check, and they continue to insist that the vehicle met CPO standards even though it demonstrably did not. So while they honored their limited promise to replace tires, they ignored the real issue--and left me paying to fix a problem that should never have made it past certification. If you're considering buying a CPO car from this dealership, get your own inspection before signing anything. And ask yourself: if something's wrong after the sale, will they stand behind their product or just stand behind paperwork? I'm willing to update this review upon further resolution.

Messy work, unprofessional staff. Sub par experience. The…read morefirst time I visited Porsche Clifton Park, they redid my trans. Not knowing how long the repair would take, they immediately told me they had no courtesy vehicle for me, nor did they attempt to work out a time slot within the weeks of having my car, to lend me a loaner. Additionally, they left a long string of adhesive on the driver's side door. Thankfully, I was able to get it off. The second time I brought my car in was for a 50k mi service. When I called to make the appt. and asked if there would be a service vehicle to borrow, they told me there would be. But when I brought the car in at 8a, (I was the first appt. of the day on a Monday) the rep evasively said he'd "see if there were any available" and then waited 15 min before the appt. was over to tell me they had something. I wonder long it takes one to figure out how many loaners you've got on the lot? After we left the lot and were 10 minutes away, I receive a call asking me if I'd turn around because they'd left their scanner in the car. Come to realize they hadn't actually concluded the service. Something else to note which was interesting to me was, while I was on the books for a scheduled 50k mi. service, and had checked in for a 50k mi. service, the rep came in to tell me I needed a 40k mi service and that it'd cost around $2,000. I had gotten a service at 40k back in June at Porsche BK and for that I paid around $750. I'd say as a service center it'd be imperative to get your info straight so you're not overcharging your customers. When I informed him, he told me he has zero access to other service centers work on my profile and basically "whoops"... Someone contacted me to ask how my experience was over the phone, she said the manager would definitely want to be in touch, I never heard from him, so I called him myself. He was, in fact, able to look up all of my previous service history, regardless of the location. Also, they left a pen mark on my driver's side door and when I told Jacob, the manager, he made no attempt to offer to take it off. As I've been long winded in this review and I believe I've given a good summation of my poor experiences, I'll just touch on the situation I had replacing the transmission with my full coverage mechanical failure warrantee and being told by Nick, a service agent, that I owe an extra $3k out of pocket. So after asking for an itemized list of these mysterious extra charges, I never heard about the $3k again, nor did I hear from Nick. When I brought this up to Jacob on the phone, he told me that "because I saw your California plates and knew you were new to the area, I wanted to warmly welcome you to our dealership and for you to have a good experience with us..." If this is actually true, this would be the first time a car dealership, a luxury one at that, has ever gifted a high spender who is able to purchase a $100k vehicle $3,000 out of the goodness of their heart. But unfortunately, this does not happen, especially when I had to pay $0 and absolutely everything was covered by the insurance company. I may have been born a woman, in the morning, but I was not born a woman yesterday morning. I will be driving to Connecticut for my services from now on (I live in Hudson).

Extremely capable, thoughtful, personable and honest as the day is long in June…read more They are great

First rate service and integrity! Always feel at ease when I bring my car here. Takes time to show…read moreoptions for cost control. Appreciated!

The Stephens service department has had multiple issues over the years with our Dodge 3500. Most…read moreof the time, the do get the job done, but sometimes it takes many trips and we have to drive 30 minutes to get to their shop. This last time, they were fantastic. We had an issue with our truck that they helped us fix and it may not have been all their fault, but they covered the repair. That kind of integrity is wonderful. I know they can't do that all the time, but it goes to show a strength that is necessary in business. One area that could use improvement is communication. We had a plow on the truck when it arrived, but when it was going to be picked up, they didn't put the plow back on after servicing it and our guy almost left without it. When he asked about it, the service department representative was a bit on the rude side. (Although, my guy may have contributed to that interaction if he was frustrated, but it could have been handled better any way you look at it.)

Drive up from Florida and had an engine light come on. They got me in with in two days and were…read moreable to take care of the issue my ram had. Where great to deal with

I was looking to replace my Ford Escape with a Subaru Forrester. Jon was so accommodating, he…read moredidn't have exactly what I wanted on the lot but he took a few weeks to search for the car That fit my needs. I got a sweet 2023 Forrester Sport, exactly the car I was looking for. Low miles, new tires, detailed to perfection, fully serviced and at a price below comparable dealers were asking for similar cars. This is the 7th car I have purchased from Battenkill Motors and they always have been great to do business with, I guess that explains why I continue to buy cars there.

This is our second car from BattenkillMotors and no regrets here! My previous car had to go to…read moreSubaru heaven and I had 2 days to find a new car to replace it. This was my last stop of the day and I wish it was the first stop. Great service, great prices and amazing 100k miles warranty. Just ask for Dave, he's incredibly knowledgeable and not your average pushy sales guy! I couldn't be any happier with my new Subaru... well I guess if it had a sunroof maybe . But it's ok. My next Subaru will have one for sure and when I need it, I'll call Dave at Battenkill Motors.

My car tail light was replaced for a quarter of the price that the dealership quoted me. Yes it…read morewas an after-market part but who can tell? The part was installed in 15 minutes, looks great, very happy!

I ordered a simple part. We agreed. To a price w shipping almost a week went by. So i checked my…read morepayment nothing charged. So i called. They said. Well. It didnt sell. For engouh. W. Shipping. So we didnt send wtf. You mean you couldnt of called ?????? Pretty dam simple. But instead. They get a nice. Review. Look else where

Knowledgeable and helpful! I went in with a minor repair and was given options from no charge to…read morefull repair. Will definitely return whenever needed.

I had the rear fender fixed on my Honda Ridgeline and they did a great job at a reasonable price,…read moreThey also washed the truck and cleaned the interior and it was ready a day early. I would definitely use them again and recommend them to anyone needing body work done.

These guys were really straight with me. Something mysterious was happening to my coolant system,…read moreand I was pretty stressed when I got there. I usually worry about folks upcharging me since I don't understand so much about cars, but by the end of it the problem was solved and I felt really confident that I had gotten everything that I needed from them. Walt and Al were very attentive, and gave great service. They communicated with me the whole time, and I feel like I learned a lot about how to recognize symptoms of these kinds of issues with my car in the future too (which with an old beat up car is a big bonus). 10 out of 10, big thank you to you both :)

I was stuck in the mud in the middle of nowhere and Walt's was the only place able to send me a tow…read moretruck. These guys are amazing! I hope I never need them again, but will not hesitate to call them if I do. Thank you, Walt's!

All things being equal for a dealership this one gets a good review. Dealers generally are all…read moreterrible, but these guys have always gone above and beyond other Toyota dealerships. They do the work quickly, generally stand by it, and are friendly. The waiting room is large and clean with a great selection of drinks and comfortable chairs unlike other places that pack 40 people into an average living room. On top of that they have checked out basic issues for me without a cost, a light here, a piece of rubber there, and for this reason I continue to go to them. A good dealership should not nickel and dime you. If you have a Toyota, I would suggest this deal for warranty work, or if you are the type of person that wants the dealer to do everything. Even their prices on tires are fairly close to on-line places once you add in balancing and putting them on. I hate dealerships, but this one is at least passable, even when you are checking a car out, they don't immediately pounce on you, or at least it has not been my experience. The hourly work rate is about $60/hour if memory serves me right which is comparable or below other dealers.

I leased a car and paid for the full 3yrs upfront. I inquired about turning the car in early (2yrs…read more4mos) and was told no prorated refund would be given on what was already paid. Really??? It was a valid reason the lease was going to be terminated. Shame on you Toyota. Buyer beware.