The photography department at the school where I teach sent Mr. Benner 6 cameras for repair. His estimate for repair was $1914, which we refused. There is another repair shop that will do the work for less than half of this amount but we wanted to support Benner's Camera Shop to try it out. He returned all the cameras, still broken, and charged us $835 for cleanings. Outrageous. We absolutely do not recommend this business. It's a rip off. read more

Get your camera fixed HERE! Half the price and a fraction of the time of other places, this local business was reliable, fast, friendly, and knowledgeable fixing my digital Sony camera after I dropped it in the sand. I would trust the owner, Bruce, with any future repair... and you should too! read more

I brought my Nikon 200-500mm lens in and got it back in much worse disassembled condition and was charged. I had to take them to small claims court to get reimbursed for the damage. to their credit the settled out of court $500, for damages. I have since learned all my lens needed was a screw replaced. I would not recommend. read more

When choosing a camera, I did a ton of research on feature and brands, and when it came time for purchase, I selected Benner's Camera Shop on Main Street in Brockton. I did so knowing it was probably going to be a few dollars extra, but I was comfortable that I was supporting a small business. So my wife and I were on a vacation of a lifetime, two weeks in Hawaii. Day 3 of a 13 night vacation, I thought I heard a click on the tripod, shift it and the camera fell to the pavement and yup - dead. First thing the next morning, I call Benner's in a panic, he gave me some tips and nothing worked. Rather than purchase a new camera in Hawaii, the overnighted me a loaner. Try to get that kind of service from a website. Customer for life - thanks. read more

Being new to photography, and learning as I go, I bought a used "starter" camera from someone and wanted it checked out. I found this place on Yelp, and even with the negative review, I took my "new-to-me camera" to this place this morning. It needed a few things (lens cap, new strap, new eye piece) and the gentleman behind the counter was very helpful. He explained their services, prices and even offered to do it within 24hrs so that I could take it with me the next day on my weekend trip to Vermont (I told him I'd come back on Monday). He explained their classes/prices and helped me as I looked through some new bags. While running other errands afterwards, I stopped in at Ritz for kicks & giggles and found prices of the products to be lower (not much), and the price of the classes to be more than double Benner's cost. Yes.... They were a little pricey, but I was very pleased with the customer service. Not only will I go back next week to drop my camera off to be serviced, I plan on signing up for the classes! Edit 05/25/12 Hubby got me a gift certificate for private lessons! Can't wait! read more

Today was my first time there, and Bruce was so helpful answering my questions regarding an upcoming trip and some of the types of shots I want to take. I would chooses a shop like this any time over anything on line. There is no substitute for good service and a helpful conversation! read more

Benner's camera shop is the way to go. The owner of the store is extremely helpful. If you are aren't 100% sure what you are looking for I highly recommend coming here. He will gladly take time to show you what he recommends. He is VERY honest. He will tell you if something is worth getting or not. I wish everyone did business like him. I love going here. read more

Poor customer service, low inventory of cameras. Should rename to "Benners frame and film shop, where we ignore you from the minute you walk in". read more

Some people can't seem to grasp that a small camera shop like this is rare these days and must be doing something right considering how long they have survived. Prices tend to be a bit higher than the online megastores or the surviving large camera chains, but Benner and his team KNOW photography and can answer all questions- be it digital or analog photography. Love this store and hope it will continue for years to come! As a film photographer they love to help me get a good deal on some good used equipment they have. Also, as a small business owner I understand how tough profit can be under the liberal economic policies we have both nationally, regionally, and within the City of Brockton. Shoot more photos, buy and support local business! read more

I just had the most amazing service at Brenner's Camera. Highly recommended!! He took the time to explain my camera problem and actually fixed it for me. No more big box for me. I did look at a new camera there and, although I did not buy it, I did not find the price out of line. Did not have to buy a new camera since he fixed the old one for me. read more

The gentleman who owns the shop was very helpful. I dropped my camera off to have it cleaned and calibrated. I called him at a later date (after I had already picked me camera up) to see if he could help with a question I had about my camera and he was more than happy to help. He has a lot of knowledge about cameras and he was very friendly. I will definitely be going back. read more

So, after having a referral to do business with this camera shop; I went to the store and was ignored at the counter as the previous customer mentioned. I brought my Canon EOS Rebel in for a repair, and it is 95.00 minimum; which was charged to my CCD immediately? I was told that the repair could in fact be more? I picked up my camera, and was told there was an additional charge of 20.00 for a lens they had replaced. I picked up the camera and it seems to be working okay and thought well, I will let this go seeing as they were highly recommended. On to today, I have a small Canon sure shot that the lens was stuck in the open position. I go in to the store, and once again, ignored at the counter, finally someone comes to the counter and again, its now a 40.00 minimum charge to repair the camera, and its charged immediately! I explained that I in desperate need for the camera as I had a trip the following day to NYC and was hoping that it would be ready today. I got a call a couple hours later explaining my camera needed the whole lens assembly replaced, but they had a small canon camera available for 169.99 for sale (marked down from 249.99) I was aghast, thinking how is that possible, I don't remember paying near that for my Canon I bought last year. So I went back to the shop to pick up my camera, that didn't really look touched, and see this camera that was marked down? I asked if there was something that he could do better for the price seeing as I just spent 40.00 to repair a camera that was not repaired. He said no, that the camera he has was "on sale".... well apparently there was a "fool" stamped on my forehead today, because I went on line after purchasing this camera for 169.99 and being taken for 40.00 I found that the same camera is available at Best Buy for 69.99!!!!!! Oh, you bet I will be back on Monday for a full refund; I will purchase a disposable for my trip to NYC tomorrow and I will be sure to let the same people who referred Benner's Camera Shop to me, know exactly how I was treated & ripped off. The man working the desk tried to tell me that he had to "pay his employees" (referring to my 40.00) then wanted to argue about the analogy that I thru out like taking your car to be repaired, you get an estimate. In the cases where there is a charge, they take it off the repair...in this case, why not a little more off the camera? Totally uncool, unfriendly, flamboyant jerk with absolutely no sense of what it means to appreciate and work with a customer to RETAIN the relationship and build new ones. I will be sure to spread this experience. I let the first one go, and now its a double dose. read more

Worst customer service I have ever received. He put DUCT TAPE on my camera and promised it would fix my problem and the next day my camera was already back to not functioning. Also he told me there was a $40 minimum for camera bench time and when I checked my bank statement I realized he charged me $400!!! I am 19 years old and the owner was clearly trying to take advantage of me. I am getting a full refund and will never return to this camera store. read more

I have been dealing with Benner's Camera Shop for years. Bruce Benner is extremely knowledgeable and very helpful. Great customer service and it is nice having a local photography store you can depend on. read more

Had a 8mm movie projector serviced in 2006, there and was pleased with the results. but one of the prongs carrying the chain was missing the pulley inside.. Luckly it was still inside it. so i put it back on. Vaulia. Works like a charmm.. ..A tad pricey thought.. but its worth it,.. and too boot he upgraded my lamp..Cool.. read more

I went to Benner's while I was in college taking a photography course. The professor gave us a list of camera stores to go to in Boston but being from the South Shore, I looked for a local store and found this place. When I went in they were busy with other customers so I took some time to look around, and was astounded at all the equipment they had to offer. This place has everything from cameras (of course) to tripods, bags, batteries, film etc... Anyways the guy that ended up helping me was really knowledgeable about all the equipment I asked him about and took a long time to help me pick out the things I needed. I have been going to Benner's in Brockton ever since then for years to buy all of my camera equipment. I like the fact they are a specialty store with a nice selection and good prices. I also like to be able to go in and talk to the same people all the time and not just some sales person at a chain store. I hope this review helps some folks looking for a nice local store to do business in. read more