Very knowledgeable and caring. The very best allergist! Wonderful assistant who understands…read morepatients needs.

I have been going here for about two years and Dr. Alvarez is great! However, she is moving to…read moreMercy Primary Care South in the nearby future if you are looking for a female physician at Fore River Family Practice. Dr. Alvarez is very professional, nice, and really listens to your problems and concerns. I can't say for the other doctors there because I've only seen Dr. Alvarez. Kathy, one of many medical assistant at that practice, is so sweet and professional. The front desk staff as a whole are nice, but there's one receptionist that needs to work on her attitude. Every time I've checked in with her, she's just very snippy. Maybe she's having a bad day, but I've checked in with her more than five times so I'm not so sure. However, don't let that deter you because the care there is exceptional and they'll do whatever they can to facilitate your needs. If you are a Mercy patient, sign up with Follow My Health. All you have to do is ask the front desk receptionist to get you signed up. Once you do that, there's an app on your mobile device that is free to download and it's super convenient. I use it to schedule appointments, email my doctor, and update my health history.

After my surgeon stating I was 3 weeks behind on my recovery due to Saco Bay's lack of care, OA was…read morean amazing change. Very professional people and clinic. Seeing awesome progress after major reconstructive shoulder surgery. Kristin is awesome!

I have been a patient since 1986 and have always received over-the -top medical care through two…read morechild births, breast cancer scares, gynecological exams into my elder years. During one exam, Dr. Bryant experienced something she did not like and immediately had dialogue with me, got up, carried her laptop across the facility and made an immediate appointment to check out her findings to make sure I did not have breast cancer. This is COMPLETE medical care and attention! In the 40 years, I have never received any rude, negative, or questionable behavior from any staff. I love the care I receive there.

Stay away!! They gave me a D&C with NO anesthesia!! They said they would give me a gas mask and…read moreit would be painless like a colonoscopy. It wad a horrific experience and I'm sure they heard my screams on the street! Stay away from these butchers!

I never think to leave reviews for urgent cares/ERs/doctors, but after an extremely disappointing…read moreexperience elsewhere recently I thought I'd leave some love for this walk-in care clinic. A few years back I was getting sinus infections all of the time. When you know you have one, you know. Before I knew about the joys of telemedicine (it's so convenient to just tell someone over the phone your symptoms, the color of your phlegm, and exactly what antibiotic you need to get through the extreme discomfort of a sinus infection; which, if you've never had one, feels like your face is being kicked in), I came here. The wait time was what I thought it would be: around an hour or so. It was relatively quiet when I came, the waiting room was clean, and the interactions with each staff member was nice. I was brought to a bed where a doctor saw me almost immediately. I explained to him that I got sinus infections a lot and I believed I was on the verge of getting one, but really wanted to take care of it ASAP, since I was getting ready to do a bunch of international travel. He took a flashlight, held it against my cheeks, and said, "Yep, you definitely do." (Apparently this is called the transillumination test: the sinuses are supposed to appear hollow and have a reddish glow; if infected it appears opaque and the light doesn't shine through). He was friendly, funny, gentle, patient, and made me feel seen and heard. Now that I can use telemedicine through my employer, I'll probably just keep doing that. BUT if they were to suggest I needed to see someone and my PCP wasn't available, I think - for the Greater Portland area - this is where I'd come back to!

I went here for blood work through quest. But they were great. I arrived super early because I…read morewas already in town (I live over an hour away). At first they informed me it would be a long wait but still checked me in. Then someone else came and told me it would be better if I come back. But I had no where to go. I was like um. I'll wait. I waited an hour. It wasn't bad. And the phlebotomist was amazing. She was kind, gentle, and awesome. I'll be back.

The medical care has been fine but they are so short staffed administratively that they cannot…read moreprovide care. I requested a refill on a prescription two weeks ago. They sent refill to pharmacy but they didn't tell me it needed a prior authorization. When I called last week, they said they had sent it. Today they admitted they did not send it and that they are so back logged that it takes 6-8 weeks for them to submit prior authorizations for routine refill requests. This is a crazy unacceptable detail, and to make it worse they never told me of the delay. When I asked for a phone number to the leadership team, the PA was done within an hour. Previously I had to call / send portal message 4 times for a refill and was then told they were back up and I should call every time I need a refill instead of using the refill line or portal refill. Why can't they hire adequate staff?

On Wednesday I took my wife for a consult due to her anemia being way out of wack. Our NP assigned…read moreto us was Jamie. He did an awesome job explaining everything. Jamie has a great bedside manner making everything easy to understand. It's now two days later& Kris is getting her first infusion of Iron. The two attendants caring for Kris are both amazing. Alexis & Erin also have a great bedside manner equal to Jamie's. New England cancer specialist new campus at 11 Rock Row is a magnificent building. Everyone from the moment we walked in to register our visit have been amazing. If I could give 10**********'s I would.

Their billing is fraudulent. They charged the extra fee for an extended appointment (beyond 30…read moreminutes) but the appointment was 20 minutes, for which I have proof. Disgusting.

I found Dr. Jennifer Friedman to be very conscientious and communicative. She has been willing to…read morediscuss alternatives and options and is willing to do referrals when she feels a second opinion is called for. She is a bit preoccupied at times but her sense of humor makes up for it.