Dr. Gersten goes above and beyond for his patients. He is very thorough and thoughtful. I am so…read moreglad I found him and he was accepting new patients. The direct primary care is a great idea. I would highly recommend this practice

From the owner: Comprehensive primary care for the whole family for one low monthly fee. Dr. Oren is accepting new…read morepatients. Call for more information

I have been going here for about two years and Dr. Alvarez is great! However, she is moving to…read moreMercy Primary Care South in the nearby future if you are looking for a female physician at Fore River Family Practice. Dr. Alvarez is very professional, nice, and really listens to your problems and concerns. I can't say for the other doctors there because I've only seen Dr. Alvarez. Kathy, one of many medical assistant at that practice, is so sweet and professional. The front desk staff as a whole are nice, but there's one receptionist that needs to work on her attitude. Every time I've checked in with her, she's just very snippy. Maybe she's having a bad day, but I've checked in with her more than five times so I'm not so sure. However, don't let that deter you because the care there is exceptional and they'll do whatever they can to facilitate your needs. If you are a Mercy patient, sign up with Follow My Health. All you have to do is ask the front desk receptionist to get you signed up. Once you do that, there's an app on your mobile device that is free to download and it's super convenient. I use it to schedule appointments, email my doctor, and update my health history.

From the owner: When you have a health problem, if it's not an emergency, your primary care provider is whom you…read morecall first. He/She is the one you trust and confide in; the one who knows you and your health concerns. And if he/she can't address the problem, Mercy has a wide range of specialists close at hand. Fore River Family Practice Providers: Nena Lundkvist DO, Sarah Alvarez MD, Ameliz Sponseller NP.

Honestly the more often I am seen here the more I love it…read more I recently was suffering from a bronchial flu. Like a hideous combo of bronchitis and the flu. I had been in bed for two days and was due back at work but knew I couldn't make it thru an hour of it so I drove to the hospital. It's early afternoon on a Thursday and they had a 3 hour wait in the ER. Well I was absolutely too sick to sit in a waiting room for 3 hours- and that's just to get to step one. So I got back in my car and called Maine Med family practice and found out that they do have urgent care so I could be seen that day at a designated time just by a different doctor- but one with my records on hand. So much better . Seriously unless it's 3am and I'm in an accident I would ALWAYS prefer to just use my urgent care!! So today I had my physical. I received 3 vaccinations and was totally happy to realize the importance of having a regular doctor at a decent hospital. Going over the paperwork they gave me while there I realized that in the last few months they had amassed my entire medical history. I lived seeing shots I received in 1988. I don't have to remember that my Tetanus was due this year. They reminded me. Maybe it cuz I'm from a big city in California but insurance for me there always meant ER visits or clinic visits. Never this personalized care. They called me to set up the appt for my yearly physical. I didn't have to remember. Gotta love that. One less thing on the calendar to set reminders for.

Helpful, welcoming administrative staff - efficient, trustworthy medical care. Conveniently located…read morethroughout greater Portland; I feel secure; having my healthcare needs within one organization. There are many - Highly sought after providers in the organization - with a vast array of knowledge. My family has been going to Intermed for several decades. I'll never leave.

Careless, uninformed, rude and impatient. They often use the excuse that they are "short staffed",…read morewhich should never be the problem of the patient. My first PCP was fired or quit, they "referred me to another doctor, moving my appoint out 6 months from when my appointment should have been, That doctor left and now I am on my third PCP in under 2 years. On the first visit, no one ever took my medical history, never asked any questions pertaining to the issues I shared (just took notes) and was extremely dismissive and condecending. Don't expect them to spend more than 15 minutes with you. No time to care for the patient when you need to make your patient quota!

I owe the staff at MMC so much love and gratitude for taking care of me for my surgery last…read moreNovember. They all rock from my surgeon to my nursing team. Love them all. Even food service rocked. Still does. Impromptu visit to put me through tests in the morning. So stuck in my room with a view. Lunch was served, per request and it sounded yummy. It was in my room in what seemed like a matter of minutes and looked great. Nothing fancy with the presentation but with COVID they take all the precautions. Let me tell you. That was the best veggie burger and low sodium tomato soup ever. Heart healthy for sure. But yummy. I wish I had ordered more. But Instill have dinner. Thanks for taking care of me again!

I wouldn't even give my experience one star, to be honest. My complaints do not have to do with the…read moremedical care at either the MaineHealth Hospital in Biddeford (late 2025) or Maine Med in Spring 2020. My issues have to do with administrative and billing nightmares. Between my two times at MaineMed facilities, I changed my name legally because of divorce. MaineMed refuses to update that but updated my insurance (with my legal name as of 3.5 years then) and my address but wouldn't update the name change. I have asked them to: 1.) Send bills in the correct name, as I would no longer be paying the bills for someone that doesn't legally exist and 2.) Send me an updated payments against account. It took four months to get that (even though I was promised that it was on its way in a phone call March 6th from a Patient Financial Services person) and it was sent certified mail to the same person who doesn't legally exist. Meanwhile, I have sent two rounds of certified mail to three different MaineHealth offices, including executives. Not one single receipt was sent back to me. (I sent the second set about two weeks ago.) I have told them repeatedly, in writing, that I would not pay on an account that was not legally mine, according to MaineHealth. I did pay some toward the balance, but MaineHealth has responded to NONE of my 12 written outreaches since the beginning of the year. Yet, MaineHealth's Patient Financial Services office has run credit checks on me three times (because the person to whom they address everything doesn't legally exist) and has threatened to send the account to collections, all while taking months to do one part of my request and not honoring any of the others. I also told them, repeatedly, in writing that once these issues were resolved and the name updated, I would send them a check for the balance. I made it clear that not paying the balance was my leverage. It is clear to me that the MaineHealth organization does not actually care about patients, just about money and process. Disgusting organization from an administrative standpoint.

My PCP recently prescribed Mounjaro as a 3-month supply. Instead of verifying what was clearly an…read moreirregular prescription (written as 1 "pen" with three refills), the pharmacy chose to "interpret" it on their own. The result? They filled it as a 1-month supply, but still charged me the full 3-month copay and shipped just one box. When I called to resolve the issue, Kristy R. (Mail Order Pharmacy Rep) flat-out told me it's "not their responsibility" to clarify questionable prescriptions with the provider--that it's entirely on the doctor. That's not just poor service, it's reckless. Pharmacies are supposed to be a safety checkpoint, not a guessing game. It got worse. When I asked her how she'd feel if she were in my position, her response was: "It doesn't matter how I would feel." That level of indifference says everything about the customer experience here. Between the lack of accountability, unwillingness to verify obvious issues, and dismissive attitude toward patients, this experience was beyond frustrating. If this is how they handle something as straightforward as a prescription, it raises serious concerns about their overall service and patient care.

Medicare Advantage plans are scams and could leave you with significant medical bills. Please buy a…read moremedigap plan G policy from any insurance company benefits are the same no matter what insurance company you choose. No networks, no prior authorization good all over the country and any medical provider who accepts Medicare will take care of your medical needs and no need for referrals Hope this helps anyone who becomes eligible for Medicare either through disability or age God bless Richard F Davis Windham maine

I know that everyone has their own tastes when it comes to personal care, but do yourself a favor…read moreand don't use this woman as your doctor. I've had a number of bad doctor experiences over the years, but this was by far the worst. Dr. Larson was recommended to me when I first moved to the Portland area and didn't know where to start when it came to finding a doctor. I've been lucky enough to stay pretty healthy over the past few years, so I didn't have to see her often, but I don't think there was ever a time I walked out of her office thinking 'Wow, I'm so glad this woman is my health care provider.' The straw that broke this camel's back was a recent experience over the 4th of July holiday. I called the office on the 4th (which was a Thursday) and left a message, acknowledging the holiday and asking to please be called ASAP. I did not get a call until the following Wednesday, which is an eternity later when you're sick. The other staff her is generally uninterested and slightly unpleasant, and when I signed up for their online services I started getting spam emails and phone calls. In the time that I used Dr. Larson as my physician, she referred me to an incompetent ENT who retired a few weeks after seeing me (so glad I trusted my gut and got out of there before engaging in procedures that would have needed months of follow up). Maybe we're getting too personal now, but my point is that this was the worst doctor I've ever been to, and people shouldn't have to suffer through mediocre health care, especially when there are awesome doctors out there (and it's not like we don't pay for the visits).

I am kind of stunned to find such a negative review of this doctor here. Dr. Larson was my doctor…read morefor about 2 years when I was a professor living in Portland and I found her medical care to be excellent. I saw her on at least 5 occasions, and each time, I found her staff professional and pleasant. During examinations, she answered all of my questions thoughtfully, and I found her very personable in her interactions with me. Dr. Larson's style of care I would describe as non-interventionist and holistic: she was not eager to prescribe medications for every little thing, and she asked me a lot of questions not just about specific ailments but about my broader health and well-being. I wish I had written a review before I moved away from Portland since I would remember more specific details, but I truly miss her medical care and expertise. I found her superbly professional and knowledgeable. And this is a more minor issue, but I found the fact that her offices are located in the ground floor of a building that was formerly a large home very comforting. The examination rooms were all properly clinical, certainly, but the rooms had real furniture and were warm and comfortable. In some ways this felt like visiting a traditional family doctor. Medical care has become, if anything, too impersonal and clinical. I really appreciated how Dr. Larson took care to create an environment for her patients that felt more like a welcoming space for her practice. I really can't recommend her highly enough.

I went here for blood work through quest. But they were great. I arrived super early because I…read morewas already in town (I live over an hour away). At first they informed me it would be a long wait but still checked me in. Then someone else came and told me it would be better if I come back. But I had no where to go. I was like um. I'll wait. I waited an hour. It wasn't bad. And the phlebotomist was amazing. She was kind, gentle, and awesome. I'll be back.

The medical care has been fine but they are so short staffed administratively that they cannot…read moreprovide care. I requested a refill on a prescription two weeks ago. They sent refill to pharmacy but they didn't tell me it needed a prior authorization. When I called last week, they said they had sent it. Today they admitted they did not send it and that they are so back logged that it takes 6-8 weeks for them to submit prior authorizations for routine refill requests. This is a crazy unacceptable detail, and to make it worse they never told me of the delay. When I asked for a phone number to the leadership team, the PA was done within an hour. Previously I had to call / send portal message 4 times for a refill and was then told they were back up and I should call every time I need a refill instead of using the refill line or portal refill. Why can't they hire adequate staff?

1130pm, Friday night visit to ED for severe pain from what turned out to be a kidney stone…read more.. received wonderful and prompt care from nurse Sandy, Dr. Stevens, and CT technician (sorry I missed her name). I'm thankful and grateful to them all!

All of the staff are great. Everyone does a good job. However much like our country the leadership…read moreis a problem. ALWAYS itemize, read and understand EVERYTHING on your bill from Mercy. If you see a charge with no description do not pay it until they tell you what it is for. Mercy is constantly getting in trouble for double and false billing. My recent bill had $16k for ( ) blank. They also tried to charge me for the work my surgeon did, who already charged me for his service.