Dr. Gersten goes above and beyond for his patients. He is very thorough and thoughtful. I am so…read moreglad I found him and he was accepting new patients. The direct primary care is a great idea. I would highly recommend this practice

From the owner: Comprehensive primary care for the whole family for one low monthly fee. Dr. Oren is accepting new…read morepatients. Call for more information

I have been going here for about two years and Dr. Alvarez is great! However, she is moving to…read moreMercy Primary Care South in the nearby future if you are looking for a female physician at Fore River Family Practice. Dr. Alvarez is very professional, nice, and really listens to your problems and concerns. I can't say for the other doctors there because I've only seen Dr. Alvarez. Kathy, one of many medical assistant at that practice, is so sweet and professional. The front desk staff as a whole are nice, but there's one receptionist that needs to work on her attitude. Every time I've checked in with her, she's just very snippy. Maybe she's having a bad day, but I've checked in with her more than five times so I'm not so sure. However, don't let that deter you because the care there is exceptional and they'll do whatever they can to facilitate your needs. If you are a Mercy patient, sign up with Follow My Health. All you have to do is ask the front desk receptionist to get you signed up. Once you do that, there's an app on your mobile device that is free to download and it's super convenient. I use it to schedule appointments, email my doctor, and update my health history.

From the owner: When you have a health problem, if it's not an emergency, your primary care provider is whom you…read morecall first. He/She is the one you trust and confide in; the one who knows you and your health concerns. And if he/she can't address the problem, Mercy has a wide range of specialists close at hand. Fore River Family Practice Providers: Nena Lundkvist DO, Sarah Alvarez MD, Ameliz Sponseller NP.

Honestly the more often I am seen here the more I love it…read more I recently was suffering from a bronchial flu. Like a hideous combo of bronchitis and the flu. I had been in bed for two days and was due back at work but knew I couldn't make it thru an hour of it so I drove to the hospital. It's early afternoon on a Thursday and they had a 3 hour wait in the ER. Well I was absolutely too sick to sit in a waiting room for 3 hours- and that's just to get to step one. So I got back in my car and called Maine Med family practice and found out that they do have urgent care so I could be seen that day at a designated time just by a different doctor- but one with my records on hand. So much better . Seriously unless it's 3am and I'm in an accident I would ALWAYS prefer to just use my urgent care!! So today I had my physical. I received 3 vaccinations and was totally happy to realize the importance of having a regular doctor at a decent hospital. Going over the paperwork they gave me while there I realized that in the last few months they had amassed my entire medical history. I lived seeing shots I received in 1988. I don't have to remember that my Tetanus was due this year. They reminded me. Maybe it cuz I'm from a big city in California but insurance for me there always meant ER visits or clinic visits. Never this personalized care. They called me to set up the appt for my yearly physical. I didn't have to remember. Gotta love that. One less thing on the calendar to set reminders for.

Careless, uninformed, rude and impatient. They often use the excuse that they are "short staffed",…read morewhich should never be the problem of the patient. My first PCP was fired or quit, they "referred me to another doctor, moving my appoint out 6 months from when my appointment should have been, That doctor left and now I am on my third PCP in under 2 years. On the first visit, no one ever took my medical history, never asked any questions pertaining to the issues I shared (just took notes) and was extremely dismissive and condecending. Don't expect them to spend more than 15 minutes with you. No time to care for the patient when you need to make your patient quota!

My husband served our country. In return, our family receives ChampVA -- a federal health insurance…read morebenefit administered by the U.S. Department of Veterans Affairs. It is not a fringe or obscure plan -- it is coverage earned through real sacrifice. To be turned away from this practice simply because they don't accept ChampVA was a gut punch. We aren't asking for special treatment. We are asking to be treated like any other patient. When a medical practice chooses not to accept insurance that covers veterans' families, it sends a clear message about who they value -- and this practice has made that message loud and clear. I urge this practice to reconsider its insurance policies and think about the veterans and military families in this community who deserve access to quality care.

I owe the staff at MMC so much love and gratitude for taking care of me for my surgery last…read moreNovember. They all rock from my surgeon to my nursing team. Love them all. Even food service rocked. Still does. Impromptu visit to put me through tests in the morning. So stuck in my room with a view. Lunch was served, per request and it sounded yummy. It was in my room in what seemed like a matter of minutes and looked great. Nothing fancy with the presentation but with COVID they take all the precautions. Let me tell you. That was the best veggie burger and low sodium tomato soup ever. Heart healthy for sure. But yummy. I wish I had ordered more. But Instill have dinner. Thanks for taking care of me again!

I am shocked that after my 90 year old father was rushed by ambulance to the ER as his appendix was…read moregoing, he was put in the lobby sitting upright in his pajamas for 5 HOURS in unbelievable pain while he waited. Once they saw him, he was rushed into surgery immediately. 5 hours as his appendix was going is awful!! I know that wait times are very long in ER's everywhere and that's the norm, but to leave someone who is acute needing emergency surgery and in dire pain for that long is inexcusable. There were patients everywhere laying in the hallways and not enough beds or staff. Is this place dangerously understaffed? Care seems severely compromised here.

I have been to this location twice. First, it is very clean & second, the staff is very efficient…read more From registration to seeing my doctor I've never had a long wait; in fact they have exceeded my expectations in wait time. The nurses are through and friendly and my Primary Care Doctor (Dr.Phan) is excellent. He hears out your concerns, includes you in the decision making process of your care and makes you feel at ease about your wellbeing concerns. I HIGHLY recommend him. As long as I'm in Maine this will be the location I will go to for care without hesitation.

My PCP recently prescribed Mounjaro as a 3-month supply. Instead of verifying what was clearly an…read moreirregular prescription (written as 1 "pen" with three refills), the pharmacy chose to "interpret" it on their own. The result? They filled it as a 1-month supply, but still charged me the full 3-month copay and shipped just one box. When I called to resolve the issue, Kristy R. (Mail Order Pharmacy Rep) flat-out told me it's "not their responsibility" to clarify questionable prescriptions with the provider--that it's entirely on the doctor. That's not just poor service, it's reckless. Pharmacies are supposed to be a safety checkpoint, not a guessing game. It got worse. When I asked her how she'd feel if she were in my position, her response was: "It doesn't matter how I would feel." That level of indifference says everything about the customer experience here. Between the lack of accountability, unwillingness to verify obvious issues, and dismissive attitude toward patients, this experience was beyond frustrating. If this is how they handle something as straightforward as a prescription, it raises serious concerns about their overall service and patient care.

I know that everyone has their own tastes when it comes to personal care, but do yourself a favor…read moreand don't use this woman as your doctor. I've had a number of bad doctor experiences over the years, but this was by far the worst. Dr. Larson was recommended to me when I first moved to the Portland area and didn't know where to start when it came to finding a doctor. I've been lucky enough to stay pretty healthy over the past few years, so I didn't have to see her often, but I don't think there was ever a time I walked out of her office thinking 'Wow, I'm so glad this woman is my health care provider.' The straw that broke this camel's back was a recent experience over the 4th of July holiday. I called the office on the 4th (which was a Thursday) and left a message, acknowledging the holiday and asking to please be called ASAP. I did not get a call until the following Wednesday, which is an eternity later when you're sick. The other staff her is generally uninterested and slightly unpleasant, and when I signed up for their online services I started getting spam emails and phone calls. In the time that I used Dr. Larson as my physician, she referred me to an incompetent ENT who retired a few weeks after seeing me (so glad I trusted my gut and got out of there before engaging in procedures that would have needed months of follow up). Maybe we're getting too personal now, but my point is that this was the worst doctor I've ever been to, and people shouldn't have to suffer through mediocre health care, especially when there are awesome doctors out there (and it's not like we don't pay for the visits).

I am kind of stunned to find such a negative review of this doctor here. Dr. Larson was my doctor…read morefor about 2 years when I was a professor living in Portland and I found her medical care to be excellent. I saw her on at least 5 occasions, and each time, I found her staff professional and pleasant. During examinations, she answered all of my questions thoughtfully, and I found her very personable in her interactions with me. Dr. Larson's style of care I would describe as non-interventionist and holistic: she was not eager to prescribe medications for every little thing, and she asked me a lot of questions not just about specific ailments but about my broader health and well-being. I wish I had written a review before I moved away from Portland since I would remember more specific details, but I truly miss her medical care and expertise. I found her superbly professional and knowledgeable. And this is a more minor issue, but I found the fact that her offices are located in the ground floor of a building that was formerly a large home very comforting. The examination rooms were all properly clinical, certainly, but the rooms had real furniture and were warm and comfortable. In some ways this felt like visiting a traditional family doctor. Medical care has become, if anything, too impersonal and clinical. I really appreciated how Dr. Larson took care to create an environment for her patients that felt more like a welcoming space for her practice. I really can't recommend her highly enough.

I went here for blood work through quest. But they were great. I arrived super early because I…read morewas already in town (I live over an hour away). At first they informed me it would be a long wait but still checked me in. Then someone else came and told me it would be better if I come back. But I had no where to go. I was like um. I'll wait. I waited an hour. It wasn't bad. And the phlebotomist was amazing. She was kind, gentle, and awesome. I'll be back.

The medical care has been fine but they are so short staffed administratively that they cannot…read moreprovide care. I requested a refill on a prescription two weeks ago. They sent refill to pharmacy but they didn't tell me it needed a prior authorization. When I called last week, they said they had sent it. Today they admitted they did not send it and that they are so back logged that it takes 6-8 weeks for them to submit prior authorizations for routine refill requests. This is a crazy unacceptable detail, and to make it worse they never told me of the delay. When I asked for a phone number to the leadership team, the PA was done within an hour. Previously I had to call / send portal message 4 times for a refill and was then told they were back up and I should call every time I need a refill instead of using the refill line or portal refill. Why can't they hire adequate staff?

Return calls are often not returned. I like my NP, and front desk are nice. Return calls about…read morea health issue, would be nice.

All of the staff are great. Everyone does a good job. However much like our country the leadership…read moreis a problem. ALWAYS itemize, read and understand EVERYTHING on your bill from Mercy. If you see a charge with no description do not pay it until they tell you what it is for. Mercy is constantly getting in trouble for double and false billing. My recent bill had $16k for ( ) blank. They also tried to charge me for the work my surgeon did, who already charged me for his service.