Though it's unquestionable when evaluating whether to employ any service or to shop in any store or…read moredine in any restaurant, one is better served by evaluating the WHOLE of the service provided rather than the performance of one employee such as a server, clerk, or receptionist. With that, if exposed to only one person, in this case one doctor of the many in this service, it's difficult to evaluate MORE than just the one.
That's my caveat. It appears, based on previous reviews, this office many have previously or perhaps even currently is struggling with some customer service issues. My experience wasn't entirely stellar, but altogether not atypical for many of the health services I've been exposed to in the Portland area.
There's a feel of being in the mill, just another number, not personal. There's a large population to be served so they get a pass from me on that topic. I'm never quite comfortable with office personnel being trapped behind the sliding glass windows and me on the outside not knowing whether to rap on the window if they do not acknowledge me, stand there waiting for eye contact from them hoping that means they recognize I have to check in, or just take a seat and hope they'll address me when they can. This office suffers from this malady.
Most medical providers have struggled in their attempts to commit dedicated space for folks to reveal their personal data and thereby protect their HIPA rights. This office suffers from this malady as well. One is forced to stand at the window, within full earshot of the entire waiting area (about 15 x 15) and rattle through name, dob, phone, etc. Again not atypical.
Once past the experience of checking in and getting in with my doc I was quite pleased. Appropriately polite, engaged, invested in my story, and detailing everything I brought up, then feeding it back to me for confirmation on all the details. This, in my opinion, is exactly what any provider needs to do in order to accurately understand what the patient is presenting with.
My doc was terrific simply put. He explained exactly what his service would be, the timing as he imagined in advance of actually treating me, the outcome he would hope for, and instilled a sense of confidence in me that I was in good hands.
Check out was simple and quick, my hope for every visit.
It's rare for me to rate 5 stars because there's always room for improvement, but this facility gets 4 thanks to all that I've noted in this review.