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    3 months ago

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    Planned Parenthood - Portland Health Center

    Planned Parenthood - Portland Health Center

    4.2(18 reviews)
    2.4 miOld Port

    Blown away with this experience, made an appointment on a Friday for preventative care/annual exam…read more(as other obgyns in the area are many months out scheduling new patients), was seen on a Monday. I came in early expecting to wait. I was brought back in a couple short minutes, before my appointment time came! This is an actual miracle in healthcare these days. The staff was professional, warm and helpful. I felt comfortable, safe and cared for in this office. It's a small thing but the patient exam rooms were very warm and comfortable. I sincerely wish all access to medical care was this easy! They were actually recommended in my insurance portal as a tier 1 in network provider. I won't hesitate to return.

    If I could give them ten stars I would. I needed emergency contraception and during my…read more(last-minute) telehealth visit at noon they said they'd try to squeeze me in so I wouldn't have to drive two and a half hours away for the nearest and soonest appointment I could make, in a couple of days. Ten minutes later they called me back and said they had a cancellation, and asked if I could be there at 2. When I got there, I was petrified but everyone was so kind and gentle and helpful. Once I got in the exam room I couldn't stop crying and everybody was understanding and kind about it. The midwife who placed my IUD did it really quickly and clearly had a lot of experience. She told me everything she was going to do before she did it and asked for consent, which I always appreciate in a medical environment. She made me feel comfortable, and even though it inherently wasn't a great experience, every single person in this office made it manageable and I came away with positive feelings about my experience at Planned Parenthood, despite the circumstances. For anyone else wondering, they even said that I could bring my kids if I needed to (they just needed to be in a stroller during the procedure). I didn't end up needing to, but I appreciated that they would accommodate that without question. This is my third experience with Planned Parenthood (two different offices) and all three have been stellar.

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    Planned Parenthood - Portland Health Center
    Planned Parenthood - Portland Health Center
    Planned Parenthood - Portland Health Center

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    Andrea Pelletier, MD, MPH

    Andrea Pelletier, MD, MPH

    3.0(2 reviews)
    2.0 miWest Bayside

    I wish I had a better review to write but I do not. Once my review was read I was rejected by the…read moreGenerations group. I attempted to give this organization a second chance, feeling that after 5 years after leaving this practice things perhaps may have improved. I decided to try again with a different doctor. The office manager, Jennifer, kindly called me to ask why I wanted to be apart of the practice again. I explained that I was willing to give them a second chance, they have several (12) doctors to choose from. Dr. Adams was the one I chose. I was told by Jennifer that Dr. Pelletier and Adams cover for each other so it wouldn't work out for me. I then was told that their billing practices had not changed either..what? No one was talking about billing issues. It was then I knew my review was read. Jennifer said perhaps Generations wasn't a good fit. I said that Generations had been a good fit for 20 years and because of one doctor the experience changed. She then told me "We don't think you are a good fit for US! Good luck to you!" WOW really! So, in a nutshell, time to move on. Happy Jennifer pointed out that the customer doesn't matter, that customer service is not a priority. What could have been an excellent customer service moment for them: "We see you had a poor experience with one of our doctors, perhaps Dr. Adams would be a better fit" "You had a poor billing experience, how could we have done better?" No interest in winning a client back, just pushing them away.

    Dr. Pelletier was absolutely amazing throughout my entire pregnancy. She made my pregnancy low…read morestress. The on-call service at Intermed is excellent and always answered even my silliest of questions. She also had an excellent sense of humor and made appointments a joy to attend. If you're looking for an OBGYN I highly recommend her and Intermed!

    Generations - obgyn - Updated May 2026

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