I would never under any circumstances use Benjamin Franklin again. They ruined by sheer incompetence my excellent Lancaster model water softener. That is exactly what I told them. They specifically told me that they knew how to change the charcoal filtering material in my Lancaster because they had experience regularly changing filtering material with a similar Brita system manufactured by the same Lancaster company. Instead Franklin saturated all plumbing in the house with 50 pounds of charcoal residue that required years to filter out. They ruined the Lancaster (now replaced with a North Star. I have used Dimone Parlier ever since.) I have no other affiliation with Dimone except as a customer. read more

Replaced faucet, valve and trim assembly on an older bathtub/shower that will be replaced eventually. Even though the bathtub/shower were being replaced the work done by this company was totally incomplete. Valve was not centered on hole for trim which the trim was too small and would have leaked. A shim should have been installed so the valve was centered. I have allot of respect for plumbers as they are usually the masters of it all from construction to fabrication. I guess that was the old days and not this company what so ever. Beware and go elsewhere if you want the work done well. See pictures. read more

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Just paid the $79 show up fee and refused service. All we needed was to have gas turned off and pipe capped so we could replace propane stove with electric. Eric arrived and almost immediately said his back was bothering him, so my 81 year old friend helped him pull out the stove. Eric looked, said he would need to go into the wall..despite the fact that the turn off valve and pipe were completely visible. Estimated cost to turn off valve and screw on a cap..$269. We said no thank you and paid the required $79 visit fee. read more

Had a bad experience with a plumber that tried to oversell me, was not communicative and just genuinely tried to rip me off. I caught him midway and saved some money, called the office. Talked to the general manager did not make a lot of progress, but got a bunch of excuses. I will never do business with them again read more

My washing machine was flowing over every time I used it. Based on a recommendation from a neighbor, I called BFP. I guess since I am a single person, the young man giving me the quote went under the house and told me that to replace the pipes from the machine to the street would cost $17,000.00. I just had it fixed for under $1000.00. You tell me??? The quote from BFP is bogus. I will never call on them again. Mary Bridges read more

I just called for a quote for a rather large job at my home. I was told by Emily (who sounded like she just woke up and wasn't really interested in talking to me) that in order to get a quote they would have to send a person out to look at the job and that they would charge me $59. Even if the quote was for a ridiculous amount, I would still have to pay the $59 just for them to come out. This was the only plumber in Wilmington, that I spoke to, that required you to pay for someone to give you a "free quote". I won't be calling them back. read more

We've used them on three different occasions. Each time the technician explained the problem, explained the alternatives and gave price quotes. The work was completed in a timely manner. We would definitely call them again! read more

My mother had Benjamin Franklin come out and replace the water heater. The new water heater is great. The problem is the technician they sent out cut a two foot by two foot hole in the side of our garage so "he would have room" to replace the water heater because "it was too close to the wall" and then he left the hole open to the outside. He refused to repair the hole or siding, stating that that is not what they do. It's not that we are unhappy with the water heater but they damaged our property and refused to fix it. When we called the office, we were told would would have to hire a contractor to come repair the side of our garage ourselves. This is a poor way to do business and poor customer service. We will never use them again and will tell anyone who asks how they damage property and leave the homeowner to pay for any repairs to the property. Think twice before using their service. read more

Returned to my rental home and found a leak coming from the skirting. After locating the leak I realized the fix was going to be more than I was ready for. Call Benjamin Franklin and the came out the next day. No crazy fees or up charges. Just simple repair at a fair price. That's a rarity these days for repairs on the island. read more

Two stars for the time it took to install our tub along with the abhorrent caulking job they did when finished. Originally it was two guys working on getting our tub in and then it was left to one. Also the professionalism I had hope to expect fell to the wayside as time went on. I even offered the installers to use some tools of which I would have hoped they would have at least returned them the way I gave them to the guys. But no. They were dirty and gross. I'll remember that next time I offer some installer my tools. Right now I'm looking at having to replace all the caulking for my shower/bath combo as the caulk they used was installed with dirty fingers and was not mold/mildew resistant. I do not plan on using Benjamin Franklin Plumbing again. read more

As a returning customer I was disappointed that a significant charge just to show up to assess problem would NOT apply to any charges for actual service. I decided to go elsewhere. read more

Google review summary 54321 4.9 (1,434) Rate and review Share your experience to help others Reviews All water heater96 technician67 informative42 job28 +6 Sort by Most relevant Newest Highest Lowest Gracie Craner 5 reviews just now NEW Critical: Professionalism I had Austin Taylor as my plumber. I woke up and had no water inside my house at all, but i did have it in my hose and at the well... ... More Tamara Norman 3 reviews·2 photos a month ago Services: Water heater installation, Plumbing leak detection, Faucet installation Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Austin was very professional, knowledgeable & friendly. He got everything done in a timely manner before I had to go out of town. Well done! Ray Smith Local Guide·19 reviews 2 months ago Positive: Professionalism, Responsiveness Used Ben Franklin to run underground propane line from my tank to my grill. Josh and his co-worker were great. Very professional and informative. They did a great a great job and cleaned up everything. After they were done, they explained ... More 1 Rob Hogue 1 review 2 months ago Service: Water heater repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Fantastic service on an emergency repair! We'd gone without hot water for three days and these guys made us a priority! The lady in the office, Taylor, communicated with me several times, helping me with any and all questions. She even ... More 1 Gracie Craner 5 reviews just now NEW Critical: Professionalism I had Austin Taylor as my plumber. I woke up and had no water inside my house at all, but i did have it in my hose and at the well... He hardly looked at anything when he was here. Just messed with the knob out on my well, and un-hooked my water softener. Seen the water coming out from the softener was orange. Then he asked a few questions about my water pressure, and the softener itself. And I told him me and my husband bought the house almost 3 years ago, and have had crap water pressure ever since moving in. But I just assumed that was normal for a well. He knew my husband had left on a trip out of state, the day prior to him coming out. That I didn't want to keep bothering him. He told me I needed a whole repipe in my house, and i had to replace every single faucet and toilet in my house. Then told me that it would be 14 grand?! In my opinion, and others that I had talked to about this situation. Is he seen a young woman with a husband who was out of town, and just seen dollar signs for his commission.... he tried to make me feel like he had sympathy for leaving me with no water... i believed it at first. But, after he messed with my tank, gave me my quote, and left. I went back out because I no longer had any water to my hose. The pipe to my tank was broken, when it wasn't prior to him being out there... I had gotten another opinion from a close friends landlord. This is almost 2 weeks after, with no water anywhere. (Thankfully my neighbor let me use her hose for my toilet and to boil for showers!) He came out and replaced the tank that I believe Austin messed up. And then came back the next day to take a look at everything. Including under the house, water heater. Everything. All that was wrong was the beads from my softener got sucked into the pipes. Took him 10 minutes to fix it. And it was only $150 for all of what he did. Including the tank replacement... and I have AMAZING water pressure in the whole house! This company, Benjamin franklin plumbing, is a joke. Find smaller local business owners, people. Don't waste your time on these big named corporate owned, commission based companies. Always get a second opinion. Even a third if you feel the need to. I almost went and got a loan for FOURTEEN THOUSAND DOLLARS, to have him do some unnecessary shit. 0/10 do not recommend. read more

I have been a customer for a while. I even left a good review on google. Today was the worst experience I have ever had with a plumber. Tech was no easy to deal with, git my blood pressure up and then the manager Dwayne was not helpful. Good old boys at work with no respect or Consideration for needs of client. I am still upset at them. Horrible. Do not recommend!. And how did the joke get in like. Was not there earlier. Do not trust !! read more

We had Benjamin Franklin in Wilmington come to our brand new house and install a water softener. The technician ended up reversing the out and in water lines which caused the resin from the water filter to go all through our new home, it stopped up everything. The showers, sinks, etc. They sent another technician out to fix the problem and it took four hours of our time to flush all the lines. My personal shower didn't work correctly and the tech told me if it didn't fix itself after some water flowed through it for a few months they would replace it. They came back today to fix another issue and I wanted them to fix the shower they broke. The manager Dwayne said it wasn't their fault and he didn't want to fix it. He asked why I waited so long to call back and I explained I had cancer and haven't been at the house. I'm prior military and a cancer survivor and The manager gave me a ton of anxiety telling me he wouldn't fix the problem. I'm having to call another plumbing company now. Note: The service technician told the manager the faucet needed to be replaced but the manager was giving us both a hard time. UPDATE: The manager called and said they would come fix the problem they made. They never showed up. read more

My Sister had a leak that flooded her pump house / Storage shed and I told her to call this Company . That is why I feel obligated to leave this review. Someone came out and told her that she needed a whole new system that the leak couldn't be fixed. I'm an HVAC Service tech. So I know all about upselling. At any rate I doubted that diagnosis. I was able to get her to only buy the water softener softener since they said that was the problem. They came the next day and installed it. Then the next morning the whole shed was flooded again. So, she was scammed by this company. You can recommend changing a system because of age or whatever reason but don't lie just to sell equipment. Especially if it's not going to even fix the problem. You got caught plain and simple. Anyway, they came right out and fixed the leak. A loose pipe! I wish i had just gone and fixed it and not recommended Benjamin Franklin Plumbing. It's a nice Water Softener though. Cost was twice as much as you can buy one for but it is what it is. Make sure you get another " reputable" company to diagnose your problem before making a decision. read more

I'm giving them 2 stars, because the technicians did a good job. However, the manager had to be called for everything even though he had priced the job. He wanted to tack on more money for everything!! Not happy and will never use them again!! read more

After having good experience with company for almost a decade they have no lost me as a customer. They came to fix a toilet and we were given three options that started at about $250 and went up to replacing the toilet. I chose the middle which was around $500. An hour after they left the exact same issue was back. When we called to have someone come back they wanted us to wait three days, after requesting a manager the same associate returned and did fix it, correctly thankfully. If he'd spend more than 45 minutes originally perhaps that could have been avoided. I have two other issues; as I live out of state my Mom paid the service call fee in cash and I paid what should have been the remainder over the phone (I even did the math so the correct amount would be charged) I was however charged the entire amount including what my mom had already paid. They took my money right away but it took 2 days (4 if you count the weekend) to be refunded. And lastly this is the only company I've dealt with that doesn't deduct the service fee from your final price if you have them do the work. We will be ending our many year relationship with them moving forward. read more

My tankless electric water heater died today. When I called for help the person was pleasant enough. The earliest appointment was for two days later. (No hot water all that time, ugh.) I asked for a tech to call me, at their convenience so I could make sure they were capable of the job. The person on the phone would not deviate from her script. She kept telling me there was no one in the office but they were out on jobs. I understood but insisted on talking with a tech. No way. I found other companies more willing to help. read more

Martin is a fine plumber, meticulous about evaluating all plumbing in my home and repairing things which need attention. My heat pump water heater needs repair and he contacted the manufacturer, determined what parts were needed, ordered them, and gave me contact information for the person who can arrange for the repair once the parts arrive. Martin is polite, businesslike, informative, and friendly. I hope he will always be my repairman when I need services. read more

These guys had done some work on my water heater, and when it was still leaking, my landlord called them to come out again. The technician who arrived had no idea what he was supposed to be doing and asked me for a full history, insisting he was the first technician from his company to ever come to my house. He was at least the third. He said they had no records and he didn't know what he was supposed to be doing here. He called his manager and my landlord, and he couldn't seem to keep anything straight. My landlord had to come out here and talk to him in person and basically supervise, after literally asking me to confirm a truck from the company was parked outside because she could not believe he was from Ben Franklin. He was rude, seemed to have very little knowledge of his profession, and continued to insist no one from his company had ever worked on anything at my house. The number of calls that went back and forth between his manager and whatever company they got some part from was insane. It took almost three hours. I've never met a ruder or less knowledgeable plumber in my life. read more

Really unprofessional experience. They charged $63 for an estimate- their plumber came to the house and gave us an unreasonable estimate for the repairs. We were shocked. We had to eat the $63 and then called another local plumbing company- the new plumbing company was very professional, responded right away and charged only $170. We saved $560 from the estimate by Ben Franklin. I called Ben Franklin to complain but they did not offer to waive the $63. Guess they have enough business. read more

I wanted to replace my toilet which I've done several times before. I removed the old one, cleaned around the floor drain and had the new one unboxed and ready to flip and bolt. I couldn't get one of the old flange bolts out because it was embedded in the floor grout and didn't want to mess it up, so I called BF Plumbing. I have used them several times before and they were expensive but got the job done. I told them exactly what needed to be done over the phone, but they wouldn't quote me any price or services, just that the technician would quote it onsite. OK, fine. He charged FULL PRICE when I had done over half the work and the hard part. He wouldn't cut any discount for me doing his job or being a past customer. He had to cut the bolt out and that was it. When I asked what he did he said "I just removed the bolt". Well, I figured that. I had to ask did he have to cut it out. When I asked him how he cut it out he said "I have a lot of tools for that". Smart a$$. I figured he wasn't going to going to be straight with me so I quit asking. I'll never use them again. read more

Appointment setup easy. Casey, my technician, arrived per the schedule agreed upon. He came in, was very courteous, assessed the situation and provided me a written assessment with my options for the plumbing repair. We agreed on the options to fix and he completed my repairs and cleaned up as he went. Superior job with fair prices and even got a discount for agreeing to a monthly fee of $8.99 for future services. Believe this can be useful to me due to age of my home and potential future needs. With this contract they provided a free complete home inspection and flushed my hot water tank. This was a overall great service from the company and the technician. Solved my plumbing issues with a reasonable cost to me. I am very pleased! read more

PJ P came out to service my tankless water heater and give me an estimate on a replacement/upgrade. He was prompt, knowledgable, and very pleasant to deal with. read more

Great service. Took the extra time to call our home warranty company to make sure all repairs would be covered. Not only professional, Paul was friendly and provided quality work. Paul fixed/replaced a broken flange on one of our toilets and fixed our other leaky toilet. Would definitely recommend. read more

do NOT hire these plumbers under any circumstance. a) they work on commission and overcharge/upsell everything. You have a clogged toilet - time to replace all of your cast iron. b) rude workmen. really rude. c) condescending. d) do not take YOUR time under consideration. want more information? I'm happy to talk. I will also be filing a lawsuit against them. read more

Regular check up appointment. Everything checked out okay. Geoffrey V was polite, knowledgeable and respectful. Thanks for great job.

Very prompt! A little expensive. Everything is a flat rate regardless of how long it takes.

Had some plumbing issues that were beyond my ability to take care of. Martin was awesome he explained each step he was going to take ensuring I was aware of each price. He offered additional services in conversation so it was not a pressure sell. He was very through ensured the issue was resolved and gave some tips to prevent the issue in the future. read more

do not use them they do not Honor their work. I had my water line replaced from the meter to the house less then six months ago woke up this morning no water went out and checked the meter found a pond of bubbling water all over my yard. water company came out and found the connection from the meter to the house has become disconnected. called Ben Franklin they said they would send someone before the end of the day. they called back an hour later and stated they would not be fixing it. Poor workmanship and now I have to get some one else to fix their poor, shoddy work. read more

Bryan T was very courteous and informative,he came on time and did the job very well. I am new to the area and I think I found my plumbing company. Will definitely recommend them. read more

My in-laws used them after I recommended them, and today I needed them to replace my outdoor spigot. They called, set up an appointment, and were here earlier than I thought they would be. Jonathan was most professional, respectful, and performed his work excellently and efficiently. I strongly recommend them. read more

In helping a widow relative in Wilmington I was astounded at the extremely high rates this firm charges as well as the fact they over do it a bit in attempting to sell maintenance contracts on a variety of possible repairs, their work is good but is likely truly only affordable by those who do not care about costs. read more

Casey is awesome. Very friendly and works hard. Explains things well and gives customers options. Will tell you pros and cons, offer a recommendation, but never a hard sell. read more

They quoted me $39 to diagnose the problem. When they presented the bill when leaving it was $350 and we still didn't know exactly where the problems was. That would be another $500! DO NOT use this company. They are scam artists! read more

This company is out to sell you as many services as it can. It tries to sell you a contract to cover visits of things they may happen and still charges more than other plumbers who have come to my house. They are hard sell. I felt like I was dealing with Comcast, and for some reason my previous post is not even listed on the yelp site making it appear that there are no negative reviews. read more

Mark Bailey was punctual and professional. Mark replaced a utility sink in the garage, replaced a leaking garbage disposal and cleared the master bath drain.The work was done in a timely manner and for a fair price. We will contact Ben Franklin and ask for Mark when we have future plumbing issues. read more

This business is less than integrity driven. I called after hours on 3/13/15. I was told that i could expect a "Trip Charge" of $129. If the service could wait until Monday the "Trip Charge" would be $79. So far no problem, I agreed to this arrangement and they were going to contact my tenent to schedule and I would pay what was required. They DID NOT call the tenant, the tenant called me on Monday to ask when the leak would be reparied. I called again on Monday to be told that the answering service would have to contact the office to learn what the issue was. Again, they did not follow through. The tenant called me again on Tuesday to learn the resolution. I called Benjamin Franklin a 3rd time to ask for a manager and to ask them once more to contact the tenant and repair the leak. I did not hear from a manager, the next call i received was from Jason to tell me that he would have to replace the braided stainless steel hoses from the water supply to the hot water heater. He would not replace the hoses, he had to "hard plumb" the lines. 4 adaptors and 5 feet of pex. Total parts no more than $20. He quoted a price for this work at $480, this includes the $79 trip charge. A hundred bucks for Trip Charge and parts, leaves $380 dollars per hour to perform this task. An houf of work would be generous, 30 minutes would be more like it making the hourly charge, $760. Don't trust the name, or the hype, this is a looser. read more

When I came home to find water all over my kitchen floor from some problem with the sink faucet, I was frustrated. I have had the faucet fixtures repaired and replaced two or three times with the past couple of years. My husband called on a very nice local plumber who always got the job done, but still I continued to have problems. I wanted a PERMANENT solution! I called Benjamin Franklin Plumbing this time and they had just that! Not only did they feel confident they could fix the problem, they also advised me on different options since the fixture I had was not ideal for my situation. When they showed me my other options and explained their full proof guarantees, it was a no-brainer. I decided to replace the fixtures with theirs (which would be guaranteed for life). Additionally, they showed me some programs that could save me money if something major goes wrong later. I decided to buy the hot water heater protection plan because my heater is old and could have problems at any time. If it did have a problem, that could be a hefty expense. Thanks to Benjamin Franklin and their patient staff, I was able to get a good protection plan and a new faucet that I don't have to worry about - all for a VERY FAIR price and an awesome guarantee. Thank you Ben Franklin Plumbing for showing up very quickly, being professional, and doing the job EXACTLY right! My faucet is working great and I've already had friends comment about how great it looks! read more

After having an issue with our hot water heater, we called Benjamin Franklin Plumbing. We received top notched professional service on the same day we called. The service technician, Martin, was knowledgeable and friendly. He explained in detail before, during and after what the issue was as well as options, pricing and warranties.He showed me the pipes and let me take photos. He also wore protective shoe booties to protect our hardwoods. Satisfied customers here. I would definitely recommend this plumbing company! read more