I ordered via Samantha at Granger Motors and she was excellent from the very first email. We went…read moreback and forth due to my inability to decide on what I wanted to order (F250 vs F350, Lariat vs King Ranch, FX4 vs Tremor etc) but she never stopped helping me without getting annoyed or pushing me towards an option. Ordered a Glacier Gray F350 King Ranch Tremor in the end and couldn't be happier! Pick up was seamless with Shelby arranging our financing. They offer the standard dealership options (warranties etc) but never pushed them onto us. In and out in under 2 hours once vehicle was delivered by Ford.

We just picked up our new 2026 Grand Cherokee L with the hybrid engine. The entire process from…read morestart to finish was excellent. We ordered the car from out of state with Samantha and she kept us posted throughout the process. Shelby helped us at the finish with zero percent financing and more. We feel Granger Motor prices are great and so is their service. This is the 2nd car we have purchased there.

I just purchased a 2026 Ford F350 from Samantha L at Granger motors order department. You wouldn't…read morebelieve how easy it is to order a new Ford with her. I ordered mine in August 2025 picked it up in November2025. She was always there for any question I had, when I get ready to replace my wife's current vehicle I will be contacting Samantha. Keep mind it takes a little while to get your ordered in, so be patient. It's well worth the wait the savings alone over your local Ford dealer will amaze you. Steve L Denver Co

Britney Cannon was excellent in helping my father in law purchase a used pickup, the deal was…read morepretty good & she worked hard for several hours throughout the day to make sure that the deal was exactly what he wanted. Thank you Britney!

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

untrustworthy crooks. they will literally tell you anything to get you to purchase even though…read morecategorically they know it to be untrue. Especially when it comes to warranties. Do not trust anything they sell you and don't pay for anything extra when purchasing a vehicle. I would also highly recommend going to any other Toyota dealer.

The worst experience ever!!!!! Could never get the paperwork correct!!! Still not right. Bought…read morea truck less than 12000 miles and has electrical issue and they refuse to take care of it!!! Other dealerships we have talked to said they are the worst to deal with to repair issues!!! Will never go back!!! Will let every person we know , know about this and to stay away from this company!!! When other dealerships stated to stay away from Shottenkirk in Waukee, we should've known better!

We bought a car, when we went to do the finance and they told us this bank with them do the…read moretraditional bi-weekly payment and when it was time for me to set it up, that was not the case. I call the dealership and they were not helpful. I didn't have any issue with the sales but finance person lie to us. Also we told them who we work for, didn't even bother to look the discount for us. After we sign the paper, we told them we have family work for GM, they will unwilling to redo the contract. So we lost out at least $1200 out on it. The whole thing is very dishonest. The extended warranty was 2000 more then another dealership, I won't be surprise any else is too. I would not recommend them to anyone unless you want to get screw over. All they care about was sale, but not the customer. This would be the last car I would buy from them.

Purchased a vehicle from them. Honest up front and a pleasure to do business with. I recommend to…read moretake your vehicle for any service work needed. If your In need of a good used vehicle , it's worth the short drive to Polk city to take a look.

Treated me perfectly! Drove from Nebraska to Polk City. Love the car I bought! These guys will do…read moreyou right.

Previous review was immediately after the service. The general manager reached out for our…read morefeedback and along with the service manager they decided to credit our service back due to some of the work not being communicated properly. I appreciate the service manager for calling us back and offering the refund based on this confusion and our relationship over the last 15 years. I look forward to us working together again in the future.

They blew my corsairs engine. Service took forever, and the loaner team was rude. Save the trip--go…read moreelsewhere

Took a 15 year old PT Cruiser in for a leaking water pump (can you do the timing belt while you're…read morein there). They spend the day looking at it and charge us a $150 inspection fee to tell us all the problems on a 15 year old car that we didn't ask them to do. Their inspection report we paid $150 dollars for is so inept, the oil leak bad gasket wasn't specified between valve cover or head gasket. A HUGE difference in what the cost would be.

So, stopped by to see a car listed on the website. Car wasn't at the dealership indicated, it was…read moreat another of their dealerships. Annoying but fine, we'll go look elsewhere, maybe come back and buy the van once we'd done some looking at actual vans. The reason for the two star review, and the likelihood of us never returning, is the sales manager who then found it necessary to come out and explain at us why we shouldn't be disappointed for ten minutes when we were clearly indicating that we were ready to go. Long enough that I went back to the car and nearly finish this review before my husband was able to pry himself away. I thought I was going to have to play getaway car to get out of that conversation. As I said, the car not being on the lot was annoying, but the sales manager was the final nail in the coffin.