I love Kesslers, for example the one by South ridge is great and has great customer service. Always…read moresmiling, excited with me throughout the process offers drinks, makes me feel special. The one in Germantown has consistently been awful. Miranda has always been kind and helpful however everyone else I encounter always makes me feel unwelcome and uncomfortable. I have been there 3-4 times in the past few months and made purchases every time and have always felt unwelcome and not like a special experience at all(Miranda was always good). They never offered drinks when we would arrive, would hardly smile, seemed annoyed to assist us. We would always be happy as we were buying for special reasons and special people and never walked away like we were happily served, welcomed or taken care of. I wondered if I should review but after consistently feeling like an annoyance I had to make a review. I wish this wasnt the location I am closest to. I definitely would not want to buy a wedding ring here as I dont think it would be a fun experience at all at this location

Can't say enough nice things about Kesslers and the wonderful people that work there. I recently…read moregot engaged and my fiancé and I went ring shopping together. Mitzi helped me pick out my diamonds and design my own ring. She is a truly warm and sincere person. We made numerous visits to the store before we actually purchased. Mitzi was very patient and didn't push us at all. It really was a great experience. Even after I got my beautiful ring, I went back in because it was slightly too big and they had a table setup with glasses and a free bottle of champagne! So thoughtful!

This place has been around for a while, so I figure during these hard times when I was pressed for…read morecash I'd pawn few items and have some sort of relief. Little did I know that these guys only offer a fraction, about 5% of what your item is worth. I had a Milwaukee 2407 drill with all its bits and even a spare battery. I was offered $6. They have the same one there for sale asking $70, and mine looked in better condition. With low ball offers and major mark ups like that, it's no wonder this dude drives a band new RangeRover.

This place gives fair value for what u have. They have alot knowledge and help people from the…read morearea with life's hard times with loans . I will always do biz with them only .so if u need a fair price for what u have stop in !!! i kno they will take care of you.

It's good if you pawn cheap items. But if something of good quality. The employees will default in…read more31 days to get your stuff. Don't take your expense items there. Employees allegedly argue with each other who going get the item. Specifically if you Black. Sometimes they been hating on you for having shit.

Took a laptop there for a loan and they were OK. Pawn shops are ALWAYS sketchy places No different…read morehere. Yes, the employees hate working there. I can understand why. I just tried them again and this time they screwed up royally. I bring in a MINT geuine Fender Strat for a loan. They give me the max instant cash loan value. Fine. Then they fucking damaged it for the 10 days they had it. I know what they did. They "tested" it, and dropped it on the concrete floor because I just got done cleaning it and it WAS slippery. Nobody fesses up, all ignore me. No help at all. Never use this place. Pawn shops suck. I learned from my mistake.

Very pleased with my visit today. Ben methodically reviewed all the coins I had and provided what I…read morefeel is a fair price. I felt very comfortable dealing with him. I recommend this place if you're selling (buying, too -- they carry a large selection of coins). If you listen to their phone message (aka phone tree), you'll learn that Tuesdays and Thursdays generally are better days to visit if you're selling coins.

Milwaukee coin in Brookfield could be a fun stop like the joke shop in Waukesha their purchasing…read moremethodology more closely resembles a small dank and desperate pawn shop like atmosphere than a serious purveyor of fine metals. Seems a quaint dysfunctional family owned operation that is willing to buy low sell high their methodology is absent any realistic expectation of equity and or fairness as established by authentic and time tested market values. Leading one to be suspect not only of their wares but their orgnizational integrity. If the plasma centers are closed and pawn shops scarse you need "fast" money then by all means this mom & pop will likely struggle to meet your needs however the serious buyer with a GED or better will travel a few extra miles to get much closer to actual value elsewhere..

I went in looking to purchase a drone of some sort. I did end up finding one (DJI phantom 3 pro)…read more Next thing you know I test test it out nothing was charged so we had the controller plugged up to see if it woukd just fly. The motors started it up and when I tried to fly it ended up going straight to the ground so the propellers broke. No issue for me so I just said Ill take it. Before they closed they gave me a day to test everything out to make sure everything worked and even now when they reopend the worker there told me if there is an issue, bring it back and we will give you a refund. Turns out to be that the controller only stayed on with the charger plugged in and didnt charge at all. When I go back the next day to get a refund(as I was told would happen) the owner over the phone told me they cant give a refund and hung up. I tried asking if the worker could contact his boss again so we can work something out but just told him he cant talk he is too busy. I woukd think if a customer for your business is needing help with an issue you would find some time. Honestly not the best experience at all and that issue needs to be fixed if a person finds a problem with an item and if they were told they can bring it back they should stick on their word.

As somebody who's never been in a pawnshop before this one, it was an amazing experience to come…read moreout of a store with an amp and a guitar for only $200 bucks. The pricing is negotiable on 9/10 things in the store, if what your asking is actually a offer & not you being a lowballer. Great business, I'd recommend and I plan on going back once a week to see what else is on the shelves. P.S. Don't be fooled. They sell a lot more then just electronics.

Nice people. More relatable over time, and I don't feel the need overly question pricing.read more

There's only one location, the one in Waukesha is closed but still shows up on Google and Apple…read moreMaps. This should be updated. The current location is in a suite in brookfeild on Calhoun, I called several times so I wouldn't have to waste my time driving to hear nothing about the coin I had. Please change the phone so it actually puts a person on the phone. The coin shop wasn't busy when I came in only one guy. And he said he'd be with me in a moment and another guy came out and looked at the 1776 1999 Philadelphia Delaware Caesar Rodney quarter I had for 2 seconds and said it was worth the same as a normal quarter. No explaining of how they know that or looking over which is fine but why the goose chase to find the right location and to talk to someone so I could've heard that same response from in my house. Pretty crappy experience but thanks I guess

Customer service and communication from the beginning to delivery was outstanding! This location…read morehas a large selection of great products. The value of the PlayStation was very good. The device was priced for a great value. I love how easy it is to navigate the website and how each product will show what's included and what's not included in game systems. This made the purchase so much easier. I had been looking for a few months prior to deciding to buy. Shipping was very fast also. Thank you

Waited 47 minutes so far for someone to let me get my item out of pawn, need more staff certified…read morein doing firearm loans