We moved our venue from New Orleans to Mandeville 2 months prior to our wedding date because of the Covid-19 regulations in Orleans Parish. In the beginning, working with Lauren at Benedict's was a dream. We selected our menu and signed the contract. The actual wedding itself was phenomenal--we had a great time and our band kept the party going. However, there were quite a few setbacks. My dress was bustled incorrectly the whole night. After them working on it for 15 minutes we decided it wasn't worth wasting our reception time on. This is something that a wedding venue should have under control. Several people after the wedding stated that they had to go hunt down both the wedding and grooms cake. We had a bubbly bar and hand passed Bloody Mary's on our contract--neither of which we had at the wedding. We were supposed to have sliders and fries handed out at the end of our wedding--we, the bride and groom, never received one. We both ended up going to the bar several times to get our drinks because our person assigned to take care of us was MIA 80% of the night. Both of our parents were fending for themselves as well as they were assigned the same individual as us. When my mom called to inquire about this on Monday she spoke to Lauren about it. Lauren called myself, the bride, and got my side as well. After not hearing back, we called again on Wednesday and discussed the same issues with Lauren and how poor the service was. When we brought up the passed Bloody Mary's, she said "we even bought the bacon salt rim for it." That doesn't mean that they were made and served unfortunately. My mom then wanted to speak to Shirley, the owner, and they stated that she was in the hospital and that they would leave her a message. Lauren suggested, in the meantime, that we speak to Shirley's daughter, Nicole. She called my mom from her personal cell phone and we were in the car and Nicole didn't even let my mom speak and instead was an irate, unprofessional businesswoman. When my mom spoke of the lack of service that even she got, Nicole then yelled "well I'm sorry that we didn't go tap on your shoulder on the dance floor and get in your face and ask you if you needed anything." From the very start, she immediately went into defense mode, which only proves further the poor service we got. It's a shame because Shirley probably doesn't even know to this day the horrible service experience we had because Nicole is masking it from her mother. Never would we recommend a place operated like this. read more