Long overdue review.
Reservation was booked, deposit paid, and all was confirmed with this company the night prior to our event for limo pick-up/drop-off service from Littlerock, CA to the San Fernando Valley. Next day comes; it's the day of our big event, my sister's Quinceañera. We are excited waiting for our limo (hummer) service to arrive.
One hour prior to our scheduled pick up time, I received a call from Omar the owner yelling on the phone saying I had lied to him and he was not going to service my group, that he was unaware that he was sending his driver to Palmdale. He claimed I did not tell him the pick-up address was in Palmdale, that he thought he was picking up in Eagle Rock. He continued saying that it was not until his driver entered the address into his GPS that he (the driver) realized he was driving out to Palmdale/Littlerock, and called Omar (the owner) to confirm he was aware of this. It was hard for me to get a word in, as he would not stop yelling accusing me of lying. When I was finally able to speak, I first explained that if I did not say Palmdale was because he was picking up in the city of Littlerock not Palmdale. Then I asked how was I lying, as my pick-up and drop-off service addresses were clearly noted on the invoice agreement. At no time did he ask for directions nor instructions on how to get to and from the given locations. Aside from that, his reaction as I was giving him the addresses indicated to me that he was familiar with the area. How was I supposed to know that he misunderstood what I said, that he understood Eagle Rock not Littlerock, or that he did not know where Littlerock was located, since he never asked for specifics when given the address? I went on to explain that he had ample time to research the locations I provided and make any necessary modifications to our contract agreement prior to our event. True, they sound similar, but there was no way of me knowing that he misunderstood.
I feel he could have called with a different tone and explain that there was a misunderstanding and that he would either charge more for the distance or suggest a solution. Rather, he called angry, yelling, and accusing me of lying. Sadly, due to the miscommunication and his lack of professionalism caused such an inconvenience on a very special and memorable day, as we had to find other means of transportation for our party of 18. read more
