Our architector recommended this showroom and we came all the way from NH 1,5 hours drive to talk to Marc and his designer. We spent about 2 hours there chosing Europa style cabinets and verbally agreed to start the project. They received the kitchen plan from our architector a week later. For two weeks we did not get a simple reply that email received and they are working on the kitchen design. I have called and talked to the owner Marc and he promised to send within the same week. Two weeks passed by and still no answer or follow up.
We are extremely disappointed with the service and decided not to proceed with them.
It's very unprofessional. If you decide not to proceed with a new customer, it would be nice to get a simple notification. read more