I needed steel delivered to site and at a competitive price.... these guys not only knew exactly…read morewhat i wanted, they also had it all in stock and i also managed to get all the welding consumables, bolts, locks, paint and cutting discs delivered direct to me the next morning, at a price which blew the other quotes i had got out the window.... an amazing company to deal with... and staff that know what they're talking about. No wonder they have been going over 200 years!! I will definately deal with them again and wish them another 200 years of success. steelbuyer@architectualsolutions.co.uk

Job was for 2 sets of patio doors and 2 windows with acoustic glazing (as live near railway). One…read moreset of patio doors installed but design was incorrect, the other set never turned up. On the windows they charged me for acoustic glazing but they delivered regular double glazing. This was ordered in Jan/Feb 2014 and it's now one year down the road and we are still missing a complete set of patio doors, correction work on the wrong design (their error) and acoustic glazing. They do not reply to polite communications and has left my home freezing cold through winter and extremely noisy. Complete lack of customer service - they think it's OK to make errors and leave customers out of pocket. This is now being resolved through the courts. Would never use or recommend.

I used Betterdeal Windows a few months ago and found them very easy to get on with…read more The product was fit to purpose and even though i had a lot of questions nothing was to much trouble. I would use the company again and recommend them to anyone looking for a fair and easy company to get on with. I also found them on the review centre with loads of great reviews. Thanks, Gavin.

***DONT BUY FROM THIS COMPANY***, THEY ARE CON ARTISTS. A BIG COMPANY WITH NO MORELS…read more In the month of January 25 / 2026 myself and my wife purchase a kitchen from wicks in staines upon Thames. My wife and I were introduced to a lady called Charlie We were told she is a professional kitchen designer.(****SO WE THOUGHT***) Charlie came to our house and measured our room that was ready to have a kitchen fitted We then had a meeting with Charlie to show us the plan that she had come up with .My wife chatted with her about different options. Going by the design plans that miss Taylor had set out a professional design kitchen(****SO WE THOUGHT***) we ordered are new Kitchen at £15,375.0 at a discount cost and my wife was over the moon and couldn't wait for it to be delivered. Some weeks later the kitchen arrived we check for damage as the delivery driver said you better check them over as a lot of stuff gets damaged in transit also they did drop quite a few box's when unloading the lorry and there was indeed quite a lot of damaged to some of the units,doors, cabinets ETC . I made a phone call to explain there was damage on the units doors ,drawers etc but as the fitters started to build them this is when we then realised the units did not make up square they were not cut properly, Meaning they did not fit flush to the wall. Yet another problem We then discovered that Charlie measurements were incorrect along with the units my wife had asked for were not incorporated within the design Meaning that the kitchen we had was not going to fit properly and had different units a huge error on Charlie's Taylor's part We made a phone call and a few trips to wicks we sent emails To start with we were ignored . We were then asked to send pictures ,we did this sent over 40 pictures We were then asked to get the barcodes off the boxes the units came in We did this I had to continually explain that the kitchen didn't fit and that the units do not make up into square cabinet,just a load of cheap rubbish. The only thing wicks would acknowledge was that some of the units had been damaged This dragged on for so long I then asked for a full refund and to return the kitchen All this time and still not once had anyone suggested for a designer to come to our house and look The way I have been spoken to is disrespectful. unprofessional,rude by a gentlemen at customer services called ***MR KING**** I feel that certain Members of staff are trying to use bulling tactics one being ***Mr King ****I feel they have been treating my wife and I like lesser humans This is deeply invalidating, and exhausting. We are in talks that involve people that are meant to be in a professional environment. We both deserve basic human decency, respect, and to feel completely valued and heard but that's only happened by one person at wicks called Nathan who has worked so hard but sadly he has been ignored by his own customer services team as well. I have been told it's tough luck and as I signed a contract when I didn't. Even if I did if someone makes a mistake they should put it right. At no point have I signed a CONTRACT and they will not show me this signed contract, they say they have. That's because they can't because they don't have one. Had I of signed a contract how then does that give your manager and customer the right to speak to me in that manner i thought that wicks was a reputable company it's clearly NOT TRUE!!!! . I have not asked for anything out of the way Wicks has provided a very faulty kitchen that I am asking for it to be put right . Wicks sent a designer to my house that made an error. I am asking for that acknowledgment and for it to be put right Due to us having no kitchen and living off take aways and sandwiches, and BBQ for 4-5 months the stress it has caused my family with two children. And Wickes constantly ignoring me or telling me I have to spend more money to sort there mistakes out.And Mr King from customer services repeatedly keeps telling US to go to the home furniture ombudsman and I have all this on Email so you won't get away with ripping the British public off. WE ARE NOW IN JUNE AND STILL DONT HAVE A KITCHEN. They have no care about their customers in anyway, as far as I'm concerned Wickes only want your money and nothing else. SO FOR YOU ALL TO SEE of what wickes are doing to the general public I.E RIPPING US OFF ,PLEASE FIND THE FACE BOOK PAGES Where you will find other people who've had the same experiences as us if not worse experiences and you will find mine on there.

Helpful staff, thank you for carrying the heavy package to my car. I do think the shop could…read moreimprove their knowledge when it comes to getting advice for using certain screws for wood vs wall, etc. I'm a bit lost when it comes to that sort of DIY and it would've been good if they had a knowledgeable person to talk to.

They turned our loft into a stunning space. quality was impressive. They did a great job, super…read moreprofessional, and the results are amazing!

I am very disappointed by the quality of their work. We got loft extension done and even the basics…read moreare so pathetically done e.g the floor is not straight, the walls are crooked and the list goes on. On top of that the finishing is pathetic. The owner of the company did not even appoint a building manager so we had to manage his contractors ourselves. The project was so badly managed with very poor correspondence. They took 6 months more than the committed time despite many promises and in the end ran away without finishing the last bits. They have not even provided the electric and warranty certificates. I do not recommend them at all. I can share many pictures to prove the quality of work. Cracks have started to appear in less than 1 month of them finishing the main things. No quality checks were done at any stage and the result is that we had to keep intervening. And even upon intervening we were ignored and then later told it was too late to amend the problem and we will have to make a compromise. Or pay extra for materials and labour which we did in few instances and we still didn't get the right outcome, I wish I had never appointed them.

My review is on the Customer Service provided by Peter and Niki. If your Company wants examples of…read morehow Customer Service should be then visit this store. The customer service and attention to detail by these two members of Staff is exemplary. My miserable moment was turned into a magic moment solely by the help given to me. Peter and Niki went out of their way to help. On a previous visit I watched Niki deal with a very rude and obnoxious person in a very professional way. I will always try this store first for my DIY needs even if it means travelling 20 miles from my UK home.

custom carpentry fitted 4 pine floating shelves in the alcoves of our front room Victorian flat and…read morethey look brilliant! We've had bad experiences of builders and decoraters in the past and wanted someone we could trust to make and fit them without the usual mess and hassle . I'm still amazed at how easy they made it seem -they arrived on time ,knew exactly what they were doing and made totally solid,perfectly fitting shelves AND left absolutely no dirt and mess ( that's a first! ) We are planning to have music/storage units fitted nextand can't think of anyone we would rather use . Great work -would definitely rcommend them .

It is not uncommon to pay a lot of money and receive poor quality products and service in London…read more How refreshing, then, to meet Tristan and his team. We had fitted wardrobes and shelves built in our bedroom and they look fabulous. It was great to see not 1 or 2 dingy photos of previous work but 2 whole portfolios of clear bright photos of the whole range of work Custom Carpentry carries out. Tristan filled us with confidence, from the start; he paid great attention to what we said we wanted, made drawings and discussed every detail with us until he was sure we were happy. Valentine and Jan who built the wardrobes and shelves and then painted them were punctual, polite and skilled. Plus; there was no mess left behind! We cannot recommend Tristan highly enough. I look forward to getting further work done by Custom Carpentry. Lucy Bell, Queen's Park

With hindsight, I wish to God that I'd used a different company. Both the standard of fitting and…read morecustomer service that I received from Keith Harris Carpets & Flooring were staggeringly poor and on that basis, I couldn't ever recommend them. I like to support local business, but not when they don't do a single thing to deserve support.

i have used khf , for my home and business, there work is outstanding , very professional , top…read morequality for a very fair price ,,,, and im mean !!! the staff are so accomodating , and long standing employees only meen one thing,,, its a good company ,, my sugestion - get laid here !!!!!