Our kitchen had extensive water damage due to a burst pipe. The entire kitchen had to be rebuilt, from the joists up, including a new sub-floor, tile, cabinets, countertops - everything.
After initially being told by our Homeowner's Insurance carrier that "everything" was covered, they did a 180 degree reversal and said, "nothing" was covered.
When I refused to go away, over a month later they made a token payment of about $6,000 on a $20,000+ repair job.
I had no idea how to dispute the claim. Fortunately, a friend told me of the "Public Adjuster" profession, companies who represent individuals and businesses in disputes with insurance companies. They do so on a contingency basis. Their client only pays if the insurance company pays, and then they only take 10% of the final settlement.
My homeowners insurance company dragged their feet at every step. It took over six months to obtain the full settlement. But Benchmark hung in their doggedly and eventually obtained an additional $10,000 beyond what my carrier had initially paid.
Benchmark Adjusting Group kept me informed of every development, responding to phone calls within an hour, and, in general, providing first class, beyond-the-call-duty, service at every step of a long, frustrating process, frustration which was exacerbated by have no kitchen for over six months. I felt like I had more than an impersonal business relationship with Benchmark. I felt like we were partners and friends working towards a common goal.
I cannot praise Benchmark Public Adjusting Group highly enough. Needless to say, I recommend them without reservation.
John Hocking, Ph.D.
University of Georgia read more
