I was referred to this PT clinic by the Veterans Administration for hands-on physical therapy for my service-connected neck injury. My doctor specifically said she wanted primarily hands-on therapy as the best technique to quell the continued pain and associated arthritis. It was a 15-week program with initial evaluation, hands-on therapy, instruction and training on PT techniques in stretching so that I could continue this physical therapy at home after my appointments and when the referral ended. I was given a printed copy of all the PT techniques I performed by observation in clinic and also given a pre-loaded application as an app on my cellphone so that I also could audio listen to these same PT techniques and perform them in my home. It was not 100-percent hands-on physical therapy as you may receive in a medical facility after a bone fracture; they do not do that here or that may be considered Massage Therapy, which is another form of relieving muscle tension. MT could be a good suggestion for BenchMark to add as they do have a private room per location for personalized physical therapy. On a 10-point scale, my pain level improved from an 8/9 (initial) to a 5 (mid-point evaluation) to a 3/2 (last day evaluation). I really appreciate the kind staff for their professionalism and keeping our daily workouts exciting with laughter and stimulating conversations. I looked forward to my appointments. read more