I would give 0 or rate negative 5, if I could. Absolute worst location to use and the guy at the front counter is very RUDE. They called me a week or so before about a referral, despite my provider sending multiple the guy who reached didn't see the others, spent 10 mins on phone with him, then said they found them, scheduled my first appt and on day of appt front desk guy was rude, ask If he needed my insurance card and ID and he said, we will get to that. I need you to sign in. I sign in and move off the side of the main desk to look for my ID and insurance card, he rudely stops and tells me you need to go have a seat where the chairs are, you can't stand here because we have patient information out but was rude about it. Private patient information should not be found or located in public spaces like the main front desk, this is a HIPPA violation. I sit down and wait for him to call me back up, he does not call me back up but 5 mins after all this occurred states, you hear for your shoulder and I said no, do you not remember I have multiple things I need therapy for we discussed this when you first called to schedule. He very rudely says, no I dont remember every single phone conversation that I have in a day and Idespite his rude tone and demeanor I said ok, should you not have noted on the computer when scheduled the appt over a week ago, the different things that I was needing therapy for and he again rudely says it just shows the shoulder. I was so frustrated and irate over the way I have spoken too previously and the fact that someone obviously didn't do something correctly, I told him that's fine Im just going to have my provider send me someplace else and he looked at me and laughed in my face and said Wow. So I walked out, I called to try and get the office manager or someone else to speak with and only could get through to a customer service area, they said they take the complaints and forward them. Not sure they did because that was last week and I still have not heard from anyone. I would stay away from this place , there are plenty of other therapy providers n the area. I WONT BE BACK TO THIS LOCATION OR ANYOTHER LOCATION. It apparent the upper management don't care how patients are treated or spoken so, so it only makes sense that this is why the employees feel its ok to treat people this way because no action is taken. read more