I have been going to this location in Kernersville NC after my 1st surgery in June 2022 and I had a 2nd surgery Dec 22 2022 so I have return for more physical therapy. I drive 25 mins to this location and its worth every minute for each mile. I come in the door the first thing I have is hello Sheril and I cut up with them so much during the time I am there I have everyone laughing till I walk out the door. The girls at the desk are so awesome they tell me they hate it when its not my day to come. My 2 therapist's are Dresden and Jonathan they explain everything there doing and the goals we want to get done. They are awesome!!!! There is a therapist also there that's not mine his's
name is Warren and he is awesome as well. I could go on and on and on about this whole staff. I have been in customer service all my life and worked for a company that I won best customer service nationwide 4 years in a row so I know customer service. If all your locations have this kind of customer service than this Benchmark company will go far. Now I give credit where credit is deserved and bravo this location is awesome and I hope this review gets to all the staff there. Being in customer service I know a customer is quick to make a complaint but as for a compliment it sometimes gets put on the back burner! Again I just want to give them a 100 thumbs up they deserve it. I will referral my friends to this company as well as this location. My motto when I was training new people I would say if you cant make a customer smile than you don't need to be working here a little harsh but true you can feel a customer smiling on the phone if you don't than your not doing it right!
Thank you for this staff,
Sheril Heard read more