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    BenchMark Physical Therapy

    5.0 (1 review)
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    Physical therapy

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    3 years ago

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    Lorraine S.

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    Orthocarolina - Charlotte

    Orthocarolina - Charlotte

    3.0(2 reviews)
    6.8 miBallantyne

    I am seeing Dr. Natalie Obeng in the Matthews and Monroe offices for neck back and arm pain. She…read moreis an awesome doctor and I highly recommend her. She is a caring and excellent doctor who personalizes your needs. She got me set up for a spinal injection at The Surgery Center at Edgewater in Fort Mill, SC. She also has me scheduled to see a surgeon for a consultation. I am very satisfied with Natalie and Orthocarolina. They are awesome.

    I went to Ortho Carolina urgent care tonight with my son. Upon arriving I signed in and sat down …read more After 20 minutes of not being called I approached the desk to see if they needed my sons insurance card. Before I could open my moth I was barked at and told to sign in and sit down. Exactly those words! I tried to explain that I was only offering my sons insurance card and to check on the approx wait time . Darnese at the front desk then barked at me again that only one computer was working and that I should sit down. I nicely explained that I was only checking for an update and to offer my sons insurance card. She then said she didn't have a computer and had no idea how long it would be. At this point I was pissed and told her that I was simply asking for information so I could decide if I should come back another time . She then barked at me that she had no idea. This woman is the rudest person that I have encountered in a customer facing position in a very long time . I will not be visiting Ortho Carolina again. This rudeness is unacceptable. This woman should consider a career change and learn some manners.

    BenchMark Physical Therapy - physicaltherapy - Updated May 2026

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