The experience at the office is completely fine, the reason for the review is their incredibly…read moreunethical billing practices. My wife and I both went in for our annual physicals and we both got bills for what was supposed to be a free preventative services. Mine was $50 and my wife's was over $350! After a dozen calls to their billing department (who is never available and when you finally reach someone they claim to not be authorized to make a decision) they disclosed the reason for the $350 is because the PA asked my wife a question (which she answered) and they considered that not to be "preventative care" and so without any disclosure charged her over $350 for a separate office visit which our insurance refused to cover. Talk about entrapment! If you use them, be very careful to not answer any questions the Doctor ask you as they will use this as an opportunity to hit you with a sneaky bill. It is nice they respond to the reviews in this forum, but please note this is not helpful as the phone number they give is the same one that you can't get ahold of anyone in billing and the email they give, no one responds to except to say they are unauthorized to help.

Staff is all right but the wait time after appt time are ridiculous. They send MANY reminders but…read moreare never on time themselves. I get it every once in a while, but it's become ever since appointment and they aren't even that busy. Make sure you have extra time.

Here's a polished review you could post:…read more Braselton Urgent Care has been a dependable resource for our family whenever we have needed prompt medical attention. The staff is consistently friendly, professional, and genuinely caring. From check-in to treatment, they make every visit as smooth and stress-free as possible. The providers take the time to listen, answer questions, and ensure patients feel comfortable and well cared for. It is reassuring to know that when an unexpected medical issue arises, we have a trusted place to turn. We are grateful for the excellent care and highly recommend Braselton Urgent Care to anyone seeking quality, compassionate medical service.

Arrived Sunday morning at 10 am with severe muscle spasms in lower back. Care team (including…read morereceptionist) was smiling, friendly and very down to earth. In and out in 20 minutes. Highly recommended!

My boyfriend threw his back out and needed to see a doctor right away. We came to this Urgent Care…read moreand he was seen right away. The staff was nice and it was clean. This was his second visit here.

Each time I have been here, the staff did a good job. Very professional for a clinic. While I…read moreappreciate this place, I now had to pay before getting service. Made me feel like I was at a gas pump. Maybe this will be happening everywhere eventually, it just didn't give me a warm fuzzy. When you are ill, warm fuzzies are good medicine. I felt better when I got treated, then I would be asked if the service was OK then pay. This is minor though. The service after I paid was good. In each office is a plaque that gives a phone number if not completely satisfied. I definitely got value here. I will be back.

I actually met Dr Lawrence when she was going to Life college for chiropractic and we worked…read moretogether. She would come to work and tell me about chiropractic so she could practice explaining the techniques to where patients would understand what she was talking about. I also volunteered while she was going to college to get her experience in before she graduated. I had never gone to a chiropractor before and I never felt threatened or scared because of the knowledge she expressed when we would be at work. This past February I had a horrible fall from about 8 ft off the ground and it messed up my hips real bad. I tried going to the chiropractors here where I live and one guy would do the same technique for everybody that he saw and the other chiropractor she was better but she was too little and too weak to get what I needed done, done! I reached out to Natalie because I knew that she would be able to get me back into a healthy state of physical being. Now it's May and I have been seeing her for a couple of months and she has gotten my hips to go back to the way they are supposed to be. She also has the ability to adjust arms and legs in which she got my right shoulder back in place as well as my right knee. Words cannot express the gratitude and appreciation of Dr Lawrence's abilities because of the knowledge that I know she went out of her way to get. Dr Lawrence is a step above your average chiropractor and I highly recommend if you have problems, go see her!

Dr. Lawrence is very passionate about her work and has helped many patients get amazing results!!…read moreShe makes it a point to speak with all of her patients when they are in the office no matter how busy she may be!! This to me makes her one of the most compassionate and caring doctors I have known!!!

Bethlehem location: Dr Calvin Terrelonge…read more Physician himself was patient, listened well and had a good bedside manner. Practice office was clean and staff friendly and attentive. However, I was charged $300 for an office visit with no other services. I was given a rx for a chronic condition with only 1 refill. Who can afford to pay that much every other month, not me. Moving on, it's not worth it.

It's very difficult to make an appointment with Dr Cody Rowan. Even as an established patient using…read moretheir portal the next available appointment for a new issue was 5 moths away. I called and the woman who answered told me I was the problem. The people who schedule procedures were pleasant, but the rest of the staff treated me like i was an inconvenience.

Fast forward 5 years to NEGMC Braselton and what a difference in the quality of care and attention…read moregiven here at the hospital. 5 yrs ago, this place was brand new and I was dealing with my mother who is ill and passed away in 2021 this place was not up and going yet and the experience in the ER was shockingly unacceptable. April 22, five years later, I live in Winder now and I had a heart attack and my son took me to Winder Hospital where they didn't have a heart surgeon available. I was rushed over here to Braselton to the ER for emergency surgery and then spent the last three days in ICU, recovering from an unexpected heart attack and experience. I never thought I would have to go through. The staff here has been phenomenal. From the surgery by Dr Patel to the nurses who care for me for three days I had unbelievable care, my day nurse Deborah was outstanding and having never spent time in intensive care. They made it as pleasant as could be. Having met my first major medical issue in years, I thought it necessary to give this hospital a a review from the patient's side, not from a caregiver side, which is a totally different perspective. From being loaded in the ambulance and Winder and Durban over here that only was the Winder staff on point and supportive, the ambulance, driver and support in the back was comforting, and kept me calm, to the welcoming at the ER and finding my way to awaiting surgeons standing in the hallway to perform emergency surgery, I remained comfortable, the staff, and I wish I could name them. All allowed me to get through this experience to a quick recovery that I cannot be more appreciative of. And although I haven't got the bill, which will probably put me back in the hospital. I was reminded each time they ripped hair for to put new sticky pads on that. This was a free wax job, if losing a few hairs was the worst part of the process. I think I can live with that. Thank you all for a fantastic job. Most appreciative and humbled.!!!

This E.R. has a rogue "nurse" (who evidently goes by the name of "DJ"). She identified herself as…read morea "nurse" (but I honestly don't know what her "title" really was). She kept coming into my room and severely criticizing the doctor who was in charge of me. She made all sorts of crazy claims about him, and she really wanted me to know how bad of a person AND a doctor that he was. I was shocked. I liked the doctor. He was very thorough, friendly, and professional. Yet all afternoon she would come in telling me that "he was ignoring (me)", that she "was left alone to care for me", (and much worse) etc. She also told me horrible things about the hospital, and their management. She repeated her "ranting visits" for hours. I felt like I was in that movie "Misery", stuck there...with this angry woman. Her bizarre behaviors and angry comments were very disturbing (needless to say). I was already in pain, and she added a lot of unnecessary stress and anxiety to my "visit". I have called the hospital several times over the past week about what happened, but they haven't returned ONE of my calls.

These people are so caring and professional. Loved the facility. I highly recommend them.read more

paid $210 for them to give me a water and tell me I need to go to the ER what a rip off don't go…read morehere !!

I have always had a great experience when I have gone to this facility for imaging services…read more Scheduling is a breeze. I have felt respected and valued by all the employees. They take the time to put you at easeand explain the procedures. The technicians are highly skilled and personable. I highly recommend this imaging center for all your needs.

TERRIBLE nurses! They've drawn my blood every time I go there (2-3 times per year) and ALWAYS leave…read moreme bloody and BRUISED. The nurse training another girl jabbed the needle into my arm without care and caused blood to run out everywhere, this is the SECOND time this happened with the same nurse. The girl training is also bad - and she's being trained by someone who can't get the needle in a large vein without causing intense pain and terrible bruising. The other nurse I've had there is also bad, they DO NOT CARE about older people and are using us for practice.