Excellent physical therapy. Brendon and staff are fabulous. I came here for my knee replacement and…read moreshoulder pain. I started my physical therapy 3 days after my knee replacement surgery and I can attribute being back on the pickleball courts 6 weeks after surgery. I had some shoulder pain and Jason figured out that it had to do with my muscle in my back and neck that had been stressing my shoulder. They are knowledgeable and really strive to help their patients. Very personable as well.

Very unprofessional staff. They charge fees for credit cards. I could do what they do at my…read morehouse.

I've had an extremely frustrating experience with the front office at this Benchmark Physical…read moreTherapy location. There has been constant miscommunication. I was repeatedly given instructions by one staff member, followed them exactly, and then was told by someone else that I should have done something different. This cycle happened multiple times and delayed my care significantly. On several occasions, the office failed to take necessary action to continue my therapy, and I was even discharged while waiting on them to move things forward. One of the worst experiences was with management. After discovering I had been discharged without proper follow-up, I spoke with a manager who was dismissive, argumentative, and raised her voice during the call. She ultimately hung up on me instead of addressing the situation. I was told the issues were due to being short-staffed, but that does not excuse the level of disorganization and lack of professionalism. I filed a complaint with corporate and never received any response. To be clear, my occupational therapist, Adam, was excellent. He was knowledgeable, professional, and the only reason I was willing to continue care at this location. I even asked my workers' comp agency to reschedule me specifically with him. Unfortunately, I was later informed that I had been banned from the location entirely. Because of the repeated delays and lack of coordination from the front office, my workers' comp therapy, which should have been completed over 8 months ago, has been unnecessarily prolonged. I would not recommend this location to anyone expecting clear communication, professionalism, or competent front office support.

I have been a client of Benchmark Physical Therapy located at 5415 Thompson Mill Rd, Ste B,…read moreHoschton, GA 30548 for about six months, working up to a hip replacement on April 10. A week before my surgery, I checked in at the front desk and was informed by Andre that I had 9 visits remaining. After my surgery, I called to schedule an appointment, only to be told that my therapist had closed out my case due to the surgery. Because of that, I was required to obtain a new referral from the VA -- and as many know, the VA can be slow-moving. Fortunately, I was able to get the new referral the same day, Friday, April 18th. When I called back to schedule, I was told that the only available appointment for the entire week of April 21st was a single slot -- right in the middle of the period when I need therapy the most. I declined the appointment and requested a call from the manager or lead therapist. Dawne Ochoa called me the following week, but unfortunately, she did not offer any real solution to address the situation or help me continue my care. At this point, I would consider choosing a different Benchmark location in hopes of receiving more consistent support and communication -- especially during critical recovery periods.

I went to Dr Glassman for a bulging disk that was pressing against by nerve, causing tremendous…read morepain down my entire leg and foot. After trying physical therapy for months, cortisone shots in my back for four months, and living with this pain for almost a year, I decided to try "Spinal Decompression". The 1st on the table, I felt started feeling relief. The treatment does take 15 - 20 sessions. I now feel absolutely no pain at all, am now able to get a good night sleep and am working out again. It's the only thing that worked for me. If your considering "Spinal Decompression" I hope this review helps. Also, Dr Glassman and his staff are absolutely wonderful!! SK

Dr. Glassman and staff were amazing. I have a "rare" (under taught) connective tissue disorder;…read moreehlers danlos, and have never come across a chiropractor who is familiar. Dr. Glassman was very knowledgeable on my disorder and how to treat me without further harming my muscles and joints. highly recommend!!

I have worked around physical therapists many times through the years, but have never had need of…read moreworking with one personally. I must say i am extremely pleased with the professionalism and the progress towards becoming pain free that I have experienced already by working with Justin at the hamilton mill location. In the original evaluation, Justin listened to my injury history and asked pertinent questions to uncover the underlying cause of my problem. I went into this believing i had a long standing herniated disc problem, but with careful diagnostic questioning and evaluating, he determined i may actually have a si joint dysfunction instead that radiates pain to my lower back. He and Matt are great- they are awesome at explaining why i am doing the different exercises and stretches. And when I leave in less pain than when I went in, I feel hopeful and happy to finally have a chance to become pain free through following the prescribed treatment.I can' t recommend them highly enough...if you have been living with low back pain for years like I have, consider getting a pt eval and give yourself a chance to become pain free. My only regret is that it didn't occur to me or my dr.'s :( sooner to refer me to pt!

I typically go to NgHS for everything. I can't even imagine walking into this place. I was treated…read moreso poorly by multiple staff members before my first appointment that I had to cancel. The first individual didn't understand health insurance information and tells me I have a plan that doesn't exist. Carrie hangs up on BCBS who were there to assist to actually verify that THEY were wrong! But hey let's not forget that people are supposed to be treated! Not your ego. To hang up on 2 ppl is rude.

I'll start off by saying, my pain has certainly lessened over the last few weeks, and I believe…read morethey have good practices that are effective, however, their professionalism is severely lacking... I was really excited to finally try physical therapy and went in with optimism. My first appt was with Jordan which was fine. Pretty routine but I was feeling good about it. However, by the time I left my second appt, which was with Caroline, I was feeling very indifferent. Towards the beginning of my session, I started having a reaction to the cupping she did on my neck, and I expressed my discomfort. It was my first time and didn't know what to expect so she told me to just sit through it. I tried, but I felt myself overheating and about to pass out so I asked her for a fan, and she just laughed at me... then I asked for an ice pack or something to lower my body temp and she resisted giving it to me because it would "mess with the process." I said I'll put it on my forehead since we were working on my neck. She is still hesitant so I eventually just let out a big sigh because now I'm feeling faint and my medical professional is arguing with me about helping me... only then did she say "ok fine I'll go get ice." And proceeded to be short and dismissive for the rest of the visit. But, I remained hopeful so I simply asked not to be scheduled with her anymore. My next three appts were with Brenton and Laura, the only two decent people that I met there (other than front desk). They actually listened to my concerns and requests and were really informative, helpful, and friendly. They wanted to make sure I was feeling good before leaving and I always did. My last two visits with Jordan felt dismissive and condescending. There would be a lot of chatting amongst most of staff in the open rooms, which came across as inattentive at times. Especially when, for the most part, they don't have any intention on including you in the conversation. I just left my last appt with Jordan early because I was told I was princess-y and demanding for asking about using a larger heating pad. Laura had used one for my whole back when I told her it was hurting, or which she said she took note of in my file. At this point I just want to leave so I used the smaller one he already got and finished my last exercise. He proceeded to 'jokingly' ask if I wanted scones too and later handed me my heating pad and 'jokingly' said "here you can carry your own heating pad." That's when I left. All of that to say, if you value professionalism in an environment like this then perhaps look elsewhere. I have never actually taken the time to write a review, but I've never seen anything like this before..

great place for excellent care! My condition was treated and resolved at the completion of my PT…read morevisits. The staff is great and knowledgeable.

I started physical therapy with Victor since March for my chronic back pain. Victor is absolutely…read morewonderful! He is professional, knowledgeable and very personal. With every visit, he starts by listening. He listens to my problems and progress. The exercises he gives me are never the same routines. They are always based on the state of my body. Victor is constantly talking to his patients, explaining the problem and educating them about how the body works and how the exercise helps etc. He has helped me not only through treatments, dry needling but also all the education I got with each visit. When I am doing the exercise he assigns, he always keeps an eye on me to make sure I am doing it right and if the exercise is right for me. And it's the same way he treats all his patients. If the exercise doesn't work as he expected, he comes up with an alternative right away. Everyone who works there is warm and friendly. They know your names and even patients greet each other by their first names. I definitely recommend them!

The location has changed from what is listed on Yelp. It is located at:…read more 575 Professional Drive Suite 375 Lawrenceville, GA 30046 Same phone number. My experience at Sovereign Rehab was excellent! I felt like I was going to visit family each time I went, and the rehab was made fun by the atmosphere created. There were people there of different ages and different ailments, and each therapist works with each other for a more complete goal towards independence. My therapist, Zach Hollis, was very knowledgeable in not only my tibia/fibula break, but also medical conditions that could have hindered my success in independence. He wasn't afraid to say if he didn't know the answer to a question (which I appreciated his honesty!) and would either look it up or ask another therapist. He made me enjoy coming, was encouraging, down to earth, yet challenged me to work hard. He also was willing to think outside the box for new ways for me to get better. Loved everyone who works there, and they seriously are so proud of you that it makes you not want to leave once you are discharged! Great experience, and if I ever need physical therapy again, I will choose - and recommend - Sovereign Rehabilitation!

This place has restored my faith in Physical Therapy. After decades of doing PT for various reasons…read moreand having been left disappointed and feeling no better. I decided to give Sovereign a try because of a rave review from a friend. I was not disappointed! Erica took the time to discuss with me all of my complaints and created a plan specific to my needs! No other place I've been to has ever done that! I was so impressed. She gave me things to do at home and in the course of twice a week for 13 weeks I improved so much! Yes, 13 weeks sounds like a very long time, my initial RX was for 4 weeks, but I was so happy with my amount of improvemended I asked the Dr. for another RX! That's how much I LOVE this place. It was worth every penny of reaching my deductible to continue to be treated here. I've gotten to know most of the Therapists here and adored all of them, they love what they do and it shows. If you've given up on PT, try this place, I bet you won't be disappointed!