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    BenchMark Physical Therapy

    3.5 (8 reviews)
    Open 7:00 am - 7:00 pm

    Services - BenchMark Physical Therapy

    Physical therapy

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    3 years ago

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    Pt 360

    Pt 360

    4.5(20 reviews)
    2.0 mi

    Update responsive to Mr. Martin's recent review: As many…read morepeople do when you can't fall asleep at night, we play on the Internet. I noticed this recent review from someone named Mike Martin. I think if anyone is misrepresenting the facts, it is not David Mesnick. I attended physical therapy with David for almost 2 years. I was told when I made the first appointment that they don't take insurance; I was also told again face-to-face when I was checking out on day one, plus I have seen it on their website. However, for a flat fee of $50 per year, they will help you with the paperwork if you want to file a claim against your policy, but they do not take insurance and they expect payment immediately after their service is rendered. Everyone who goes to PT 360 knows that, except Mr. Martin. What I don't understand, and what makes absolutely no sense, is that when you complete your session, you stop by the front desk to pay. I assume Mr. Martin paid on his way out for each of his five sessions. At a minimum, I assume he knew after the very first session that 1) they don't take insurance and 2) they charge an annual fee of $50 to help you process the paperwork if you want to make a claim against your policy. So why did he, therefore, continue with four additional sessions??? I'm writing this review because I hate to see a good quality business like PT 360 slandered by someone's "misunderstanding," intentional or otherwise. I fail to see why Mr. Martin can't simply own up to the fact that perhaps he misunderstood instead of trying to interfere with a small local business by telling reviewers a bunch of BS and saying, don't go to this business - that's a terribly vicious way to handle what is obviously a misunderstanding on his part and/or a possible problem with insurance forms. David and the physical therapists at PT 360 are exceptional, professional, and ALWAYS gracious (never ever rude). They provide a much more hands-on approach to each patient versus the big orthopedic groups - that's why people continue to go to them even though they don't take insurance. I've used David and Sam, and my mother used Amanda. I can't say enough good things about all of them, as do all of the many unanimous 5 Star reviews on Google. Looking at Mr. Martin's other Yelp review, he enjoys critiquing the businesses he visits and even went so far as to accuse the other business of being "criminal." I'm not sure what his personal issues are, but I recommend that you go to PT 360 and see for yourself. You'll find David to be a soft-spoken gentleman, not the person depicted by Mr. Martin. I'm confident your experience will differ greatly from the one portrayed by Mr. Martin. Even my 90-year-old mother understood their payment policy, from day one and was extremely pleased with the promptness of their submission of insurance forms.....

    Please read this entire review to understand why I'm giving this practice one star. Let me start on…read morea positive note and say that Sam Kridl is a wonderful physical therapist. He is knowledgeable, friendly, and very effective. Now, on to the well-deserved negative portion of my review. My physician referred me to PT360, and when I called, I specifically asked, "Are you in-network with my insurance provider, Aetna?" And the staff member told me, "Yes". I went to my first session with Sam, and afterward was told, "It's our policy to charge customers $50 to file your insurance claims." I was caught a bit off guard and said, "Wait a minute, I have to pay you to file claims, for you to get paid?" I've never heard such a thing. At this point, I asked a second time, "Are you in-network with my insurance provider, Aetna?" and was once again told, "Yes!" I did five sessions, asking each time if the previous claim had been filed, and I was assured it was. Well, they weren't. And not only that, it turns out that PT360 does NOT accept insurance. I had met my out-of-pocket for the year, so instead of my sessions being fully covered, I owed 100% of the cost of those sessions. While their mishandling of the insurance was costly and certainly disappointing, that's not why I have written this critical review. I reached out and respectfully shared details about my experience and received the most unbelievably rude and disrespectful reply from PT360's owner, David Mesnick. He told me I had "...misheard or forgot" what their policy was. Furthermore, he said (and this is a direct quote), "We are unapologetic about how we run our business." There are so many great physical therapists in Atlanta. Why would any customer do business with a company that misleads customers and then has the nerve to treat them this way? If you do choose PT360, just know this is concierge therapy, and contrary to what they may tell you, they DO NOT accept your insurance, and you will pay 100% out of pocket. Do yourself a favor and look elsewhere. If you want further proof of this owner's unprofessionalism, just read his reply, "This man is on Yelp with bald-faced lies and clearly doesn't value the good care he received." As I said in my review, I truly value Sam's care; it's the deceptive business practices I take exception to. Thanks for proving my point, David.

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    Pt 360
    Pt 360
    Pt 360

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    Capital City Orthopaedics & Sports Medicine - Dr. David Fowler

    Capital City Orthopaedics & Sports Medicine

    5.0(2 reviews)
    3.2 mi

    David Fowler treated me for two separate injuries with complete satisfaction…read more After seeing a chiropractor for over 6 months concerning a lower back stain and not getting any results, Dr. Fowler identified the problem immediately upon the initial evaluation and x-rays. The solution prescribed had me completely cured within 3 weeks! After I injured my rotator cuff wrestling with an overly excited german shepherd, Dr. Fowler again listened patiently and attentively while I confessed my concerns over its progressive lack of mobility. With an evaluation and x-rays, Dr. Fowler identified the illness and provided an exercise program specifically catering to my needs. With Health Insurance cost on the rise, more and more individuals will opt to pay premium prices to ensure good quality care. In my opinion, Dr. Fowler will definitely qualify. The front office service is friendly and speedy. The waiting room is professional, cozy and quiet. The office complex does charge for parking but Dr. Fowler always runs appointments on schedule. I have never had to wait longer than my appointment time. In fact when I got there early, I was seen 15 minutes ahead of time! Checkout was always efficient and any additional appointment scheduling that needed to be done whether at his office or out to a referral doctor, the staff was only to happy to make the arrangements. If you are looking for a friendly, family man (his daughter works at the office too!) who is knowledgeable, then see Dr. Fowler today!

    I have been seeing Dr. Fowler for over 20 years for problems from a torn ankle ligament to Rotator…read morecuff surgery to total knee replacement. He is very effective, knowledgeable and takes time with his patients. His staff is always friendly, courteous and helpful. Phyllis, his assistant, is one of the most knowledgeable people in the medical field. Also, his collection of dog pictures is the largest I have seen, and he always welcomes more. He is highly regarded by every other doctor and hospital I have met.

    Ortho Sport & Spine Physicians

    Ortho Sport & Spine Physicians

    2.3(27 reviews)
    3.5 mi

    I have never seen a clinic take almost 2 months to schedule a patient for surgery. It took a month…read morefor them to send an order for an MRI which they claimed they couldn't see good on the digital images so I had to bring the CD to the office. It took 2 weeks for them to send prior authorization request to insurance. It is now almost a month after prior authorization has been approved and they are still asking for information and medical history that has been previously provided. They never call you back so you must call them or it will take even longer. Even when you call them, half the time they don't answer the phone. For this reason, I will not be scheduling a surgery and will be going to another clinic. I can only imagine how horrendous the post op care is if the communication and disorganization is this bad pre op. They know that insurance resets each year and people try to get procedures done after meeting their deductible. Waiting on them, you'll be paying full price.

    As an employee you'll get promised reimbursement and never receive it. I tried for months messaging…read moreseveral people was eventually told it'd be addressed never was, didn't even bother to communicate. Management disorganized no communication.

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    Ortho Sport & Spine Physicians
    Ortho Sport & Spine Physicians - Ms. Hagin is a family nurse practitioner specializing in the treatment of patients with musculoskeletal and neurological conditions.

    Ms. Hagin is a family nurse practitioner specializing in the treatment of patients with musculoskeletal and neurological conditions.

    Ortho Sport & Spine Physicians - Dr. Amit H. Patel is a double board-certified physician with training in Physical Medicine & Rehabilitation and Pain Management.

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    Dr. Amit H. Patel is a double board-certified physician with training in Physical Medicine & Rehabilitation and Pain Management.

    Paragon Sports Medicine

    Paragon Sports Medicine

    4.5(13 reviews)
    9.1 miWest Paces Ferry / Northside, Buckhead

    I visited Paragon Sports Medicine for Achilles tendinitis and shoulder pain. I'd never visited an…read moreorthopaedic doctor before so I was a bit nervous, but my visit went really well. Betsy did my x-rays and she was very considerate when positioning me for the machine and participated in a friendly conversation which distracted me from my shoulder worries. Dr. Garten was great as well, explaining why I was experiencing the pains in my heel and shoulder and telling me what I could do to help avoid and alleviate the pain, including a few weeks of physical therapy. He diagnosed my shoulder as impingement and let me know that it was fixable which was a relief. For the ladies who may decide to visit Paragon, lemme warn you... Dr. Garten is a little bit of a hottie. He makes a lot of direct eye contact and his baby blues are hypnotic. It was all I could do not to giggle while he was talking to me. But I did a great job of keeping myself together, and I hope you do too. Prior to my visit, I had to cancel and reschedule because of the recent snow in Atlanta, and Paragon was quick to respond. I also had an insurance question about my visit that I handled via email, and received a quick response for that as well. If you call and get the voice mail, leave a message because they'll call you back fairly quickly or the next day. You'll have to pay for parking to visit Paragon. It's located in the Northwest Medical Offices (inside the west building with the big W on the side). The parking isn't expensive at $2 for up to 30 min and $3 for up to 60 min. The rates go up after that, but I didn't capture how high. Overall, two thumbs up!

    I ended up at this place, thanks to a referral from Dr. Hoadley (who was a referral from one of my…read morerunning buddies, and a Hernia Specialist). Due to my former job with the Atlanta Hawks and Thrashers, Dr. Hoadley sent me to Dr. Garten. Finding the place wasn't hard, and it's in one of the nicest housing areas of Atlanta you'll see (West Paces Ferry Rd). Parking was a breeze (you will pay $5 to park), and then his office was in the West Tower on the 2nd Floor (there is also an East Tower). Walking in, I found the office space to be very clean and seemed to be very new. Maybe it was just all the modern furniture. I was the only one there (must have been the first patient at 9AM), and got checked in right away. The front desk lady was very nice. It wasn't long before I was called back and waited. I had handed the lady my MRI cd and notes, and she had me wait while Dr. Garten reviewed it. I certainly didn't mind the 10 minute wait or so. Walking in, Dr. Garten was very friendly and I just loved his demeanor. I went over a brief history of my running, and he had me hop up on the table and lie down. It took him literally three minutes to hit the pain points. He mentioned he reviewed my MRI and went over what was ailing me, but had wanted to check the spots first. It was SUCH a relief to hear. It was more a relief to hear that my injury wouldn't require surgery, and that a steroid pack plus PT should resolve it. Even better, someone in his family had the same injury as mine, so he referred to a PT that could handle it. I'm certainly a happy customer, b/c of the service I received and also the immediate result of knowing what was wrong. I would refer Dr. Garten to anybody. Great bedside manner and accurate diagnosis.

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    Paragon Sports Medicine - Waiting room

    Waiting room

    Paragon Sports Medicine - Exam room waiting chairs - nice!

    Exam room waiting chairs - nice!

    Paragon Sports Medicine - Other side of exam room

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    Other side of exam room

    BenchMark Physical Therapy - physicaltherapy - Updated May 2026

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