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    BenchMark Physical Therapy

    5.0 (1 review)
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    7 years ago

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    Center for Sports Medicine & Orthopaedics

    Center for Sports Medicine & Orthopaedics

    3.7(12 reviews)
    3.5 mi

    Constant Surprise Bills Overshadow Great Medical Care…read more Dr. Geddes is an exceptionally gifted surgeon. He performed a hybrid spine surgery for me in August after extensive research, second opinions, and many discussions. His skill, professionalism, and bedside manner are truly outstanding -- and my surgical outcome has been tremendous. I can't praise him and the surgery center enough. It was shocking how good it was! Unfortunately, that outstanding medical experience is completely overshadowed by the Center's billing practices. There are multiple separate entities involved -- the surgeon, anesthesiologist, and facility -- each billing independently. Because Blue Cross Blue Shield would only cover the fusion portion and not a hybrid procedure, I personally paid ~$21,000 upfront of my own money. Despite that, I continue to receive additional, unexplained bills that don't match any of their original estimates. And my insurance company (Blue Cross Blue Shield) can't explain this practice's billing either. Repeated requests for an itemized billing statement have gone unanswered, even though Tennessee law requires licensed hospitals and surgical centers to provide one within 30 days. When I escalated the issue, I was belittled by a billing employee, who said something to the effect that it was a "privilege" to be operated on there (because my situation was insurance + cash which they apparently don't typically deal with) -- an appalling comment considering I paid out-of-pocket for half the procedure. NONE OF THEIR BILLS MATCH ANY OF THIER ESTIMATES so nothing ties out. Its a mystery where these charges are originating. And when you and ask for a format that shows it all - the answer is, "no". I was assured multiple times that I would not receive further bills. Yet, weeks later, I continue to get new invoices (today's surprise is $1,345.29 and is the 3rd, different amount mystery bill). The lack of transparency and accountability is unacceptable. It's clear their billing systems are disjointed and antiquated, spread across multiple legal entities that do not coordinate or communicate effectively. It's truly unfortunate, because the surgeons, staff, and facilities are top-notch. If their billing process were as excellent and transparent as their medical care, this would easily be a five-star review. But as it stands, the constant surprise bills, missing documentation, and dismissive attitude make this a one-star experience. They are forcing me now to have to spend more time and more money escalating this. Patients deserve both world-class care and honest, transparent billing.

    just came back from a scheduled appointment time. Did not even get to see the doctor. The…read morereceptionist said there was something not working with my husband's medicare card. Told me to go home and call Medicare and she could reschedule him. I told her that there shouldn't be anything wrong with it because we use it at hi other doctors. They seemed busy so she couldn't be bothered. I came home and called and there is absolutely nothing wrong with it. I will find another doctor to go to where people care about their patients. She could have made that same 5 minute phone that I did so he could have been seen. Shame on them!

    Dove Healing - Linda Lapolla at Dove Healing Acupuncture of Cleveland, Tennessee

    Dove Healing

    1.0(1 review)
    5.2 mi

    I've been to several acupuncturists over the years for health issues over the past 5 years,…read moreincluding a Chinese man trained in Chinese hospitals. I have experienced much relief and have been able to avoid brain surgery that had been considered by neurosurgeons at Mayo Clinic. I am very familiar with testing techniques and with treatments. I recently moved to TN so needed to find a new acupuncturist. Dove "Healing" was THE WORST experience I've ever had. Linda's diagnostic testing was very skimpy and she provided very few treatment points, but the biggest problem is that she left me with two injuries much like blood blisters -- a smaller one on my scalp that left blood on the pillow and a much larger one on my shoulder. When I pointed them out to her she said something dismissive like, "Oh, I go for several months without causing any of these, and then you get two of them." I told her I'd never had these before and she sort of apologized, but not so much. The blister part on my shoulder went down in a day, but I had a 2" x 2" bruise on my shoulder that took about 10 days to disappear. There was a painful lump in the middle of the bruise and I initially wondered whether she'd broken a needle off in my shoulder. She also pushed a variety of herbal treatments, even though she said her testing revealed that I didn't really need anything. She wanted me back within a few days but, of course, I did not return. VERY bad experience! I traveled back to Florida two months later to see my acupuncturist and he diagnosed the issues that needed to be addressed and got me back in balance in a short time. I strongly advise against going here.

    From the owner: Linda Lapolla at Dove Healing is the leading acupuncture and non-surgical face lift professional in…read moreCleveland, TN. Dove Healing is a member of the Cleveland/Bradley Chamber of Commerce, the Civitan Club, and the Better Business Bureau. What conditions can acupuncture treat? Common aliments treated include headaches and migraines, and treatments to help stop smoking,. General pain relief and control for arthritis, knee pain, hand and foot pain, sciatica, shoulder pain, tennis elbow, lower back and neck pain, tendonitis. Other conditions such as circulatory problems with high or low blood pressure, cold hands and feet. Some nervous system imbalances can also be treated such as anxiety, nervousness, sleeplessness, depression, asthma, allergies and sinus problems; digestive disorders like Crohn Disease, irritable bowel syndrome, ulcerative colitis, diarrhea, and constipation.

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    BenchMark Physical Therapy - physicaltherapy - Updated October 2026

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