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    Benanto Real Estate

    1.0 (1 review)

    Services - Benanto Real Estate

    Buyer's agent

    Listing agent

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    11 years ago

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    The Farnam Realty Group - Home on Lake Place

    The Farnam Realty Group

    (31 reviews)

    My partner and I came to New Haven with a carload of belongings and no place to stay. We were…read morelooking to move into an apartment before starting graduate studies, and we walked into Farnam Realty on a whim. (Bo, the greeter pup, was too cute to resist.) Carol and her team took very good care of us. As first-time renters, we needed all the help we could get! Carol listened attentively to what we wanted, and she showed us exactly that. She was honest about our budget and about the properties we viewed. All of her help was professional and encouraging. While we waited to arrange our lease, Farnam Realty Group helped us find a place to stay for the evening. Carol worked quickly and efficiently to move us into the right home. She even helped us negotiate a monthly rent that allowed us to remain on budget. Our lease was finalized within 24 hours of our first steps into the office. My partner and I are so grateful for Farnam Realty!

    Extremely disappointed with how Farnam Realty Group handled the leasing process for a townhouse we…read morewere actively pursuing. We had already spoken directly with Joey Felton, discussed terms, and agreed to the offer they wanted. I submitted my application yesterday, and my two future roommates were actively completing theirs today. Throughout the process, we were led to believe things were moving forward normally. In fact, Joey had previously stated there was little to no interest in the property, so there was absolutely no indication the unit was about to be given away to someone else. What makes this especially frustrating is that if the issue was urgency or securing funds, I could have immediately provided the security deposit yesterday. That was never communicated to us. Instead, after we had already invested time, money, and effort into applications and planning, the property was suddenly rented out to someone else with no warning, no transparency, and no opportunity for us to finalize things. The communication throughout this process felt extremely misleading and unprofessional. It honestly came across as though our applications and interest were being used as leverage while decisions were being made behind the scenes. At minimum, a professional management company should communicate honestly and give applicants clarity before having them spend money and time applying. I understand landlords can choose applicants at their discretion, but the way this was handled showed very little respect for people trying to secure housing in good faith. The experience left a very poor impression of both the ownership and management practices. I would strongly encourage future renters to make sure they get everything clearly documented in writing and confirm the status of a property before spending money on applications or making plans around availability.

    Benanto Real Estate - realestatesvcs - Updated May 2026

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