They have a phenomenal trainer named Sydney. If you want the body of your dreams defiantly ask for…read moreSydney. I was able to lose over 50 pounds of fate and gain muscle due to her training. People complement me on my weight loss all the time. They wonder how my stomach looks so flat and I looked so toned in just 3 months time. My secret is Sydney and now she is not a secret any more very good to work with and she always has a smile on your face but challenges you to be better In addition the staff is nice and friendly they have every machine you could ever want the environment is amazing. Just join and be sure you get Sydney for personal training its worth it to get the body you want.

I joined in May 2025 and canceled my membership in January 2026. At the time of enrollment, I paid…read morefor personal training services. I arrived for my scheduled 7:00 a.m. session with the assigned trainer, only to discover that he had quit. I immediately requested a refund and canceled the personal training services. Although another trainer was later assigned to cover the missed sessions, I requested that all future personal training sessions be canceled in accordance with the contract. Despite this, Crunch continued to withdraw funds from my account for personal training services through August 2025, even though no training was provided. I have been requesting a refund since August 2025, and as of January 2026, I have not received it. I have received no resolution from staff at the Brook Road location, and I am being repeatedly redirected without results. If this matter is not resolved promptly, my next step will be to pursue this issue in small claims court.

Z the goat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Super helpful getting me started!!!!!!!!read more

Quality of service makes a business. The gym is OK,…read morefacilities are fine. The front desk service is good, however, the personal trainers are to busy in the phone texting to answer any questions and seemed annoyed if interrupted for enquires. Also they advertise a seven day free trial and filing out the form at home or going to the gym with from the desk person could not get it to generate a pass.

This is my home away from home, my stress reliever and one of my favorite place to be. Iron Legend…read moregym has that old school grid iron feel without the crowds. Clean, quiet and just what I always need. Tina is a beast and knows her stuff.

Pretty solid gym, great location, plenty of parking, amazing atmosphere, super friendly staff, and…read moregreat hours/price. If you forgot your headphones, no worries! This place is bumping good vibes throughout the day. Definitely has everything you'd want in a gym to stay in shape or progress. Also gives me a hardcore home gym vibe.

Pretty solid gym. It has pretty much all the equipment you need to keep yourself in good shape. I…read morelike the old-school gym vibe.

What a gem! Was in the area and all the CF we're doing Murph and I just wanted to squat and sweat a…read morebit. Happened upon this place on yelp and so glad I did. This gym has it all: Olympic weightlifting, powerlifting, strongman, cf equipment, mats, etc. and Chris, the owner, seems like one of those guys who knows way more than you realize, and you realize he knows a lot, so that's impressive. (And he looks like Christian bale, so that's pretty amazing, too). If I lived here, I would train here full time.

I've been training at TWR for years, and I love everything about it. TWR has amazing coaches and…read moreprograms, plenty of great equipment, and a top-notch atmosphere. I also truly appreciate the measures that the owner, Chris, is taking to keep everyone as safe as possible during the pandemic.

I've been coming to Golds locations in Richmond for years. Even throughout my military travels, the…read moreGolds in the Richmond area are hard to beat.

Be Carful of membership services, they will not tell you about the 30 day cancellation policy if…read moreyou are unhappy with this gym. Not the best gym experience let's just say so I went to cancel after 4 days and was charged $60 for only 3 days. Not to mention they are closing down golds gyms all over the country so if you travel like I do good luck finding a golds gym.

Love this gym. It's always clean. There's plenty of equipment for what I need for my goals. Manager…read moreMurphy is the absolute best!

Rates continually increase and yearly contract is very much frowned upon. New manager seems like he…read moreknows what he's doing. However management above him does not. Came in to look around, will NOT be signing up. You lost a potential member.

I love this gym. They keep me updated on everything via the app. They are always wiping down…read moremachines. The classes are great

The gym is nice that's one thing, but the service is terrible. This gym has so many policies that…read moreare so unethical it's not even worth getting the membershi. I attempted to cancel my membership in july and they said it was complete, this is because I was going off to school. Im still being charged and nothing has changed. You only get an AI call that never directs you to a HUMAN BEING so you have to scramble online. Overall don't do it you'll regret it when you keep seeing $60+ purchases pop out when you believed it was cancled.

Not too crowded, tons of machines. Climbing wall, Pool and hot tub. Very nice…read more Wish they stocked the rags and wipes more frequently. But overall a good investment!

I use a few gyms, and this is a nice one to have in my rotation. It's hard to beat the depth,…read morevariety and quality of the equipment here! As a VCU alum, I get a pretty decent deal on gym memberships at VCU fitness facilities, which includes both MCV and CSG. While MCV is more convenient to where I work/live and is much less crowded, the CSG is much better equipped. The cardio machines are mostly the same as MCV, there is just a much larger quantity. There is a much better variety of weight equipment, which is very much appreciated. Perhaps my favorite part of CSG is the pool. While there are only a few swim lanes, there is a big open area with a deep end that allows me to get in some pool running. The only other such pool I am aware of in the area is 20 minutes south of town. My biggest complaint is the crowdedness of the gym when school is in session. Even with the large quantity of equipment, popular machines and racks can still be hard to find, particularly in the evenings after work. Additionally, while I love the self-locking lockers, half of them don't work.

This gym has been a life changer for me. The staff is really nice, educational, and welcoming. The…read moreprices can't be beat. It's a really supportive community environment. I love this place!

I'm extremely disappointed in this Crunch franchise (JF Fitness of North America) for their…read morecomplete lack of transparency and customer service. While my trainer Chris Patterson and the staff have been fantastic, management--especially Fitness Director Nick May--has been the opposite. I have 44 fully paid, unused personal training sessions at the Glenside location. I was told in writing that my sessions never expire, yet no one disclosed that they cannot be used at any other Crunch location. After moving to Norfolk, I learned that these sessions are locked to this single franchise, something that was never mentioned when I signed up and something most customers would reasonably assume would transfer between Crunch gyms. How come I can use any crunch gym with my membership, but my sessions won't transfer? JF Fitness has offered zero real solutions--just "sell your sessions" or drive hours back to Richmond. No one will buy them, and I no longer live there. I even tried to coordinate a transfer and was initially led to believe it might be possible, only for management to completely dismiss it. The lack of honesty, accountability, and basic customer service from Nick May and upper management is unacceptable. This feels misleading and unethical, and I will be reporting it to the Better Business Bureau for failure to disclose critical information. Shame on JF Fitness for taking advantage of loyal members and hiding behind franchise loopholes instead of doing what's right.