JACOB IS THE BEST!! Before I met Jacob Byrd my body was screwed up due to poor lifting habits with…read morean old trainer, bad knees and a weak back (I'm on my feet all day and I travel a lot for work). I've worked with 2 other personal trainers in the past at Crunch and I joined a crossfit gym for a year before I started training with Jacob. What sets Jacob apart is how efficient and effective his training sessions are. I didn't realize that most of my pains were due to poor performance while working out. Jacob has taught me proper body position while lifting plus how to strengthen areas that are weak or need more attention. In a year my body has really transformed due to his training method and how he approaches/customizes every training session. If I had to describe Jacob Byrd in 3 words it would be professional, passionate and knowledgeable. I do appreciate that he's super knowledgeable and aware of the human body. I'm very happy that he's my personal trainer and I've recommended him to all my friends/family!

I joined in May 2025 and canceled my membership in January 2026. At the time of enrollment, I paid…read morefor personal training services. I arrived for my scheduled 7:00 a.m. session with the assigned trainer, only to discover that he had quit. I immediately requested a refund and canceled the personal training services. Although another trainer was later assigned to cover the missed sessions, I requested that all future personal training sessions be canceled in accordance with the contract. Despite this, Crunch continued to withdraw funds from my account for personal training services through August 2025, even though no training was provided. I have been requesting a refund since August 2025, and as of January 2026, I have not received it. I have received no resolution from staff at the Brook Road location, and I am being repeatedly redirected without results. If this matter is not resolved promptly, my next step will be to pursue this issue in small claims court.

General gym notes (the four stars): My only critiques of the gym are minor - automatic refillable…read morewater stations and the clocks matching would really help with workout efficiency. Otherwise the gym is always clean and the staff is very positive and attentive! As far as personal training, I joined the gym in August 2017 but only started training with Waleed in the past few months. I learn something new every time I go in for training and never cease to be amazed by the knowledge that Waleed has about general fitness and strength training. He always seems to be one step ahead in thinking about your physical and mental progress (and is very efficient with scheduling). His passion for helping others succeeding in their goals really shows through.

Quality of service makes a business. The gym is OK,…read morefacilities are fine. The front desk service is good, however, the personal trainers are to busy in the phone texting to answer any questions and seemed annoyed if interrupted for enquires. Also they advertise a seven day free trial and filing out the form at home or going to the gym with from the desk person could not get it to generate a pass.

This is my home away from home, my stress reliever and one of my favorite place to be. Iron Legend…read moregym has that old school grid iron feel without the crowds. Clean, quiet and just what I always need. Tina is a beast and knows her stuff.

Pretty solid gym, great location, plenty of parking, amazing atmosphere, super friendly staff, and…read moregreat hours/price. If you forgot your headphones, no worries! This place is bumping good vibes throughout the day. Definitely has everything you'd want in a gym to stay in shape or progress. Also gives me a hardcore home gym vibe.

Pretty solid gym. It has pretty much all the equipment you need to keep yourself in good shape. I…read morelike the old-school gym vibe.

What a gem! Was in the area and all the CF we're doing Murph and I just wanted to squat and sweat a…read morebit. Happened upon this place on yelp and so glad I did. This gym has it all: Olympic weightlifting, powerlifting, strongman, cf equipment, mats, etc. and Chris, the owner, seems like one of those guys who knows way more than you realize, and you realize he knows a lot, so that's impressive. (And he looks like Christian bale, so that's pretty amazing, too). If I lived here, I would train here full time.

I've been training at TWR for years, and I love everything about it. TWR has amazing coaches and…read moreprograms, plenty of great equipment, and a top-notch atmosphere. I also truly appreciate the measures that the owner, Chris, is taking to keep everyone as safe as possible during the pandemic.

This is one of the worst golds in VA the place is always dirty never enough plates and they take 6…read moremonths or longer to fix basic things like changing light bulbs...... who ever is in charge should be ashamed of themselves

I am trying to close my account but I am getting the run around. I have not been in the gym for…read moreover 2 months now. All I got from Kira that I had to come in and talk to manger in person. Or I can cancel online. So far I do not see a way to cancel online. I have found the number to Gold Gym International headquarters(1-214-574-4653) and will be calling tomorrow.

Love this gym. It's always clean. There's plenty of equipment for what I need for my goals. Manager…read moreMurphy is the absolute best!

Rates continually increase and yearly contract is very much frowned upon. New manager seems like he…read moreknows what he's doing. However management above him does not. Came in to look around, will NOT be signing up. You lost a potential member.

Awesome gym went on a business trip and it was amazing. Super friendly staff. Awesome gym went on a…read morebusiness trip and it was amazing. Super friendly staff.

Don't join this gym. Been going there 2 years. No issues. In fact, my wife looks forward to her "me…read moretime" in the morning. I turned 70 and found out I can get a reduced membership using Medicare Silver Sneaker. Signed up for the reduced membership and it's working like clockwork. Problem: you can't quit your old membership and have to pay it addition for all of perpetuity. Membership has tried everything to cancel previous membership but it still charges my credit card. Several attempts to talk with someone about why I'm paying for 2 memberships but they use AI and I'm wrong. I served during Vietnam to the Persian Gulf War. A reasonable person would correct this in a heartbeat but there's no upper management at AFF. Join this gym if you need more stress in your life.

Not too crowded, tons of machines. Climbing wall, Pool and hot tub. Very nice…read more Wish they stocked the rags and wipes more frequently. But overall a good investment!

I use a few gyms, and this is a nice one to have in my rotation. It's hard to beat the depth,…read morevariety and quality of the equipment here! As a VCU alum, I get a pretty decent deal on gym memberships at VCU fitness facilities, which includes both MCV and CSG. While MCV is more convenient to where I work/live and is much less crowded, the CSG is much better equipped. The cardio machines are mostly the same as MCV, there is just a much larger quantity. There is a much better variety of weight equipment, which is very much appreciated. Perhaps my favorite part of CSG is the pool. While there are only a few swim lanes, there is a big open area with a deep end that allows me to get in some pool running. The only other such pool I am aware of in the area is 20 minutes south of town. My biggest complaint is the crowdedness of the gym when school is in session. Even with the large quantity of equipment, popular machines and racks can still be hard to find, particularly in the evenings after work. Additionally, while I love the self-locking lockers, half of them don't work.

Such a great place to workout. The staff is amazing and the selection of different machines and…read morefree weights are great. I totally recommend this gym regardless of your fitness level and goals.

I'm extremely disappointed in this Crunch franchise (JF Fitness of North America) for their…read morecomplete lack of transparency and customer service. While my trainer Chris Patterson and the staff have been fantastic, management--especially Fitness Director Nick May--has been the opposite. I have 44 fully paid, unused personal training sessions at the Glenside location. I was told in writing that my sessions never expire, yet no one disclosed that they cannot be used at any other Crunch location. After moving to Norfolk, I learned that these sessions are locked to this single franchise, something that was never mentioned when I signed up and something most customers would reasonably assume would transfer between Crunch gyms. How come I can use any crunch gym with my membership, but my sessions won't transfer? JF Fitness has offered zero real solutions--just "sell your sessions" or drive hours back to Richmond. No one will buy them, and I no longer live there. I even tried to coordinate a transfer and was initially led to believe it might be possible, only for management to completely dismiss it. The lack of honesty, accountability, and basic customer service from Nick May and upper management is unacceptable. This feels misleading and unethical, and I will be reporting it to the Better Business Bureau for failure to disclose critical information. Shame on JF Fitness for taking advantage of loyal members and hiding behind franchise loopholes instead of doing what's right.