I am 73, former corrections deputy. Over the years I have used several different PT outfits for…read morejob related injuries. My recent exceptional experience with ATI (at 11112 Pacific AV, Tacoma) rivals the quality of one I had from another outfit recommended at the time by L & I. The staff here extremely competent, taking time to understand exactly what's going on and tailoring a program to correct the problem. They explain carefully what is to be done and why, and watch to see whether or not one's form needs correction. The therapy room is spacious and has a lot of program options that include some machine aids, such as bike, treadmill, elliptical, and cable pulls, as well as everything else imaginably useful for recovery exercises! I found them to be friendly and informative. Each therapist can step in and continue one's program as needed.

Friendly customer/ patient friendly and helpful. They explained everything with great clarity and…read morecareful. I didn't even have to ask any questions. As they explained and went over everything with great detail and understanding I am very happy. Pleased. I also think that they are very welcome. Never had issues At all. I would and still do so much . If you ever need physical therapy I would absolutely give a 1"10 a Solid 10!!

So back in mid 2023, I broke my foot... Like the devastating kind of break. I had three fractures…read moreand a torn ligament that resulted in a major surgery that required four screws be placed in my foot to stabilize it and pin the ligament while it healed... End to end, I spent the better part of seven months in a boot. It was pretty awful. After surgery, my orthopedic surgeon recommended physical therapy... He said that it definitely could help me and I should give it a shot, even though I was skeptical. It's important to note that I was over 300 pounds when I had my final surgery and I was in a very weird place where I had to exercise if I wanted to lose weight, but my injury was so grievous that anything more than a slow walk was excruciating the next day. Enter Nate at Anchor Physical Therapy... I had my initial intake with him and while I did try another therapist, they weren't as good as a fit, so I adjusted my schedule to make sure I was available when Nate was available, and I started showing up for his first appointment every Friday morning. I've been working with Nate for over a year and while weight loss was definitely not part of our goal setting together, it was part of my personal journey, and he contributed to this greatly. He gave me homework, and I did it... Ensuring that I was moving my body, stretching, and doing the little things that he asked me to do in order to get better. This is an essential part of the journey, doing the homework. I won't bore you with all of the myriad of details of my recovery, but suffice just to say that in the last year I have lost 90 pounds, and I have graduated from a hobble to training for a 5K, after being told that it was likely I would never run again. With help from Anchor Physical Therapy, I have overcome the odds and in spite of injury, osteoarthritis, and schedule challenges, I've come out on top. As far as details go, I would also like to add that the front desk staff and management is phenomenal. They were always really great about dealing with my insurance, which is Tricare and that can be challenging at times. The referrals didn't always come through the right way, or there was a hiccup, but they always made sure it got taken care of, and they communicated every step of the way. Big thanks to the whole anchor team at this location and especially Nate.

Lakewood office has really good PT staff. But their office staff are mediocre. There's one woman…read morethat sits against the back wall that's especially noisy and obnoxious. And make sure to ask about copay's. Otherwise you may end up owing several hundred dollars before they let you know.

I can't say enough good things about this group. I worked with several of their therapists…read morefollowing a knee replacement and they were all equally good! Scheduling was easy and appointments were always available. I would recommend this office to anyone needing therapy!!

I have been seen in this clinic since 8/2023 for knee surgery recovery. During this time I have…read moreinteracted not only with my therapist but Jane Lee, front desk lead. I have been impressed with her work ethic and attention to the front desk service she provides. I do not feel that it is always the training that clinic employees may receive but the want to go the extra mile with patients that makes them stand out. I have viewed the passion that Jane Line has for this facility and does a wonderful job for anyone coming through the door. In todays world customer service is becoming a thing of the past. There is proof in this facility that is definitely not the case. If the future holds more physical therapy for me, I would not go to any other place and do not hesitate to strongly recommend Elite to others.

Everyone is super nice and respectful. The therapists are really good at what they do and help me…read morefigure out what's going on.

I have yet to be seen at this business. I called a week and a half ago to schedule an appointment…read more My appointment was scheduled for their next available which was 2 weeks from when I called. I called to verify my insurance and was put on hold. While on hold I heard the recording say that when you call for your first appointment, you would be seen within 24-48 hours. That's a laugh. When I brought it to the receptionist attention her voice got hard and defensive. Don't expect to be seen quickly at this New update I have been a patient here for about 6 months and I have been very happy with the staff. I was just told by the office director that I can't come back. He refused to give me any reason. I spoke with my physical therapist and she said that when I first started coming there, sometimes I seemed to be in a bad mood. Maybe that was because I was in a lot of pain! I NEVER refused to do anything that was asked of me. Stay away from this place!!!!!

ABSOLUTE BEST CHIROPRACTOR ! Zack is passionate about his…read moreline of work, he's responsive carrying and very knowledgeable. It's a Family owned business that's shared with a barbershop. Super convenient because EVERYONE needs a good haircut

Dr. Zach is incredible. He takes the time to genuinely listen and explains what is happening in…read moreyour body. Then explains the solution with you. He genuinely cares about his clients. We will be back next week! Thank you, Dr. Zach

Dr. Gray is an amazing surgeon. He specializes in hips and knees and is extremely knowledgeable…read morewhen it comes to these types of surgeries. His approach is very simple and effective keeping in mind what's best for the patient and is never the first to jump into a new procedure until it's proven out. The office staff is always very helpful and very welcoming. Top notch staff. I highly recommend Puget Sound and Dr. Gray.

RUNAWAY! They do not take phone calls, they do not return phone calls, the young man at reception…read moredesk is RUDE. Their office staff doesnt have a clue. THEY DO NOT PROVIDE GOOD PATIENT CARE! If I could give zero stars I would!!

I have been going to Dr Douglas Louie ever sense he took over for Dr Chan, a long tome ago…read more He has always listened to my complaints & concerns, never rushed me and shown empathy. He is knowledable and smart. If he can't figure it out he has sent me to a specialist. And I am 78, so visits can sometimes be often. I trust his care. His staff is always pleasant.

Been taking my mother to Dr. Douglas Louie, and I feel a little guilty. I'd give zero stars if Yelp…read moreallowed. He's terrible. His premises are cluttered and dirty. The last visit, the bp cuff went on over her clothes, fell down to her elbow, and he reported the "reading" as "pretty good." He probably would have killed her by now, if she wasn't as healthy as a horse. I only need him to write maintenance prescriptions for her. She's been on the same stuff for years (before she started with him). Don't go to him if you have serious issues.