Very bad experience. I left clothing on a Friday afternoon for cleaning and delivery. I specifically asked if the items could be delivered on the next day (Saturday). I further added that I would be out, and that it would be okay to leave the clothing hanging on the door outside. I even wrote a note to that effect on the store's copy of the receipt and added my signature to that (as a lawyer, I was voluntarily protecting them and making clear that I authorized them to leave the items outside). I left my cell phone number as well. I was staying with a friend and needed the items on Saturday evening. They were not delivered, and nobody made any effort to contact me. I was leaving Putney that Sunday, and the shop was closed until Monday. It therefore took considerable effort to have a friend pick up the clothes on Monday and bring them all the way across London to The City. I was very, very clear with the instructions and with making sure the store could fulfill my request before I placed the order. They told me they could, then utterly failed. I also called after the incident to discuss the problem, and I was told the person who handled the order would call be back. He never did. HORRIBLE customer service experience. read more