As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

My husband and I checked out a number of stores before we decided on The Fireplace Store to…read morepurchase and install our gas fireplace insert. The process was painless. No pressure. Answered all of our questions. Recommended competent professionals to get our home ready for the installation. Excellent customer experience. There was a small issue with something from the factory. No problem. Everything was resolved to our satisfaction. Five stars. Highly recommended.

When your entire demeanor is calm, and admittedly confused, after you explain that the part they…read more(found Lying around- as per salesman) doesn't work, only to be told (after simply asking for a replacement part) "I'll just give you a refund AND I can't help you anymore" AND "i thot you were an electrician" one can only suggest they teach their salesperson to be better. And they wonder why people just order on Amazon most of the time anymore

I needed my chimney repaired, and quickly, since it was early December. I called several places for…read morequotes and Fred's came in with the best price and included additional services that Mike suggested. Mike and his crew rebuilt the chimney from the roof line up, fixed the broken flue top, installed a liner, and cleaned my dryer vent (which hadn't been done in years). Carol called to confirm the time and work to be done and the team showed up exactly as promised. They worked quickly and efficiently, and left everything clean. Even my neighbor commented on how nicely everything turned out. All in all, I am very pleased with the job they did.

I needed my chimney looked at quickly and was able to get someone from Fred's to come the next day…read morefor a quote and repair the same day- very happy with the service and quality of the work- everything went smoothly and hopefully my chimney is set for a long time now. highly recommend these guys!

Very professional job was done , easy to work with this guys. The only one consern is prices little…read morebit hight. But the quality is grate , Thanks

We used Andy and his crew for a popcorn ceiling removal and subsequently for a bathroom gut…read morerenovation. In both cases they did terrific work. They were professional,showed up when prom, reasonably priced, cleaned up after themselves each day, and finished on schedule. The craftsmanship was excellent on all fronts - plumbing electrical and tile work and replastering for the ceiling.

Chmney professionals did a terrific job cleaning my two wood-burning fireplaces in a Manhattan…read morebrownstone. They came within one day Their equipment is state of the art, and it was all done in less than 30 minutes. Everything kept spotless The price was right too.

I can't recommend Chimney Professionals enough! Not only did they answer right away, had Rod at my…read moredoor first thing Monday morning and they sourced a hard-to-find part same day when others couldn't. These guys were absolute pros--polite, fast, and clearly knew exactly what they were doing. They beat every other quote I got and had our system back up and running in under an hour. No heat to toasty warm--what a relief! They also followed up multiple times during the process: confirming the part arrival, ETA, and even called after to make sure everything was still working perfectly. That level of care is rare these days. If you want fast, fair-priced, and truly professional chimney/heating service, call Chimney Professionals. Rod, Oleg, Michael and the whole team, thank you for saving us from the cold!

These guys were a pleasure to work with! I wanted a small piece of quartz to put on top of a…read moresideboard, so AC sent me pictures of great options right away and had the piece cut and polished to my specs the next day. I received a quote from someone else right after confirming this order and AC's price was less too. Very happy with how the piece came out!

I had Andres and his team install quartz countertops in my kitchen and bathroom. They were very…read moreresponsive, had fast turn around, reasonable prices, and the stones look fantastic. Would highly recommend

It's been difficult to communicate with the business as they don't have regular 9-5 M-F hours. I…read morecan understand you might not want to keep a display room open 24/7 but there should at least be a person taking calls for service and inquiries. We moved into a home with 3 gas fireplaces so on occasion we need service. A contractor working on our home turned off the gas in our den fireplace. I knew how to restart my other two fireplaces, but the den unit was electronic. The service fee was $295 which seemed outrageous but let me continue. The tech, Geraldo (Jerry) came in. He wore booties from the front door to my interior. He laid out a quilted drop cloth and began the process of starting my fireplace. After getting the fireplace running, he shut it down and carefully removed the glass panel, disassembled the decorative logs, vacuumed with a filtered shop vac, then windexed the glass before reassembling the unit. At every turn, Jerry was precise and took incredible pride in his work. I had questions about operating the remote which he expertly explained. I asked how much training he received and he explained it was extensive. I absolutely marveled at how good the service call was. I hope the company realizes how good Jerry is and wish all my service experiences in life were similar.

We were told that the fireplace in our new house is supposed to have doors by law so we stopped by…read moreWestbury Stove & Fireplace for information. We were shown all of our options and the gentleman that helped us showed us all the different styles of doors. He went through each step and helped us to pick out all the details from handles to hinges. The installation was very neat and beautifully done. Before our fireplace was just a black hole and now it is beautiful with black doors with silver accents. It adds so much to the living room and we are so happy with all the help and service we received from Westbury Stove & Fireplace.

Using B & P Chimney Co was quick and easy right from the start. The receptionist was pleasant and…read morefriendly while scheduling the job. I received a phone call letting me know that the repairmen were on their way. Both Rego and Carlos were professional and worked quickly. No mess left behind! They showed me pics of the top of my chimney so I could clearly see what it looked like. They cemented the base and installed a new stainless steel chimney cap. The price was very fair, but the quality was immense. I highly recommend them and will use them for any future chimney work.

Excellent, prompt, professional service for chimney repair. Will definitely be a return customer!read more

Taylor's Hearth and Leisure offers an inspiring selection of fireplaces in their showroom. Dennis…read moreand the team are patient and informative, taking as much time as we needed to explain and price all the available options. They showed up promptly on installation day and we couldn't have asked for better service. We are now moving on to our second fireplace with them!

Great customer service. Answered all of my recent questions for a fireplace purchased many years…read moreago.