Saw Dr. Gabrielle Gatten for the first time and she was amazing. She was professional, smart, and…read morepersonable. The entire staff was friendly and very courteous and made me feel welcome. So glad I found this practice! I definitely will be going back each year.

From the owner: See the world with clarity and style at Gatten Eye Care, Franklin's trusted family eye doctor since…read more1922. We offer comprehensive eye exams and expert medical care for all your vision needs. Discover the perfect frames in our expansive optical, featuring designer and budget-friendly eyeglasses and sunglasses. Find your ideal pair from top brands like Costa Del Mar, Ray-Ban, and Maui Jim. All our sunglasses can be customized with your prescription. ✓ Thorough eye health screenings ✓ Early detection of vision problems ✓ Most insurance plans accepted ✓ New patients welcome Schedule Your Eye Exam Today

Very disappointing; I was told my vision had changed from 20/20 to 20/30. No further explanation…read morewas given, leaving me wondering what to do with my recently purchased prescription sunglasses. I filed their prescription away & went to Eye Specialists in Virginia Beach for a re-exam. Their prescription was different; the whole experience was much better. It's important to have confidence in a caregiver.

The doctor took amazing care of me and listened to my concerns . The eye glass place was even…read morebetter. She suggested awesome frames to complement my face and better prices knowing I was on a budget would always recommend 100%.

I wanted to leave a review because all of the staff was so kind and friendly. I visited for an eye…read moreexam today and the service was very detailed and fast. Preston was very kind and did an amazing job! Mr. Stahr was very kind and thorough in his work. Wendy and Renee not only were friendly but made polite conversation and made sure everything was properly taken care of. I will definitely be returning if I need anything further for my eyes! Thank you!

Unfriendly staff/ Rude. Ignore customers and almost talk down to them. Not to mention the long…read morewait for any products you may purchase from them weather it is glasses or contact lenses.

Great experience overall with eyeglass frame shopping. My son was paired with a representative that…read morewas finishing up helping another customer. Once her attention switched to only us she was phenomenal. They have easily over a dozen name brands. The show room is clean, but kinda average. My son found two candidates. The one name brand,, the other a generic. The price difference was high. Ultimately my son found a pair, but wants to make one addition stop.

Great customer service. Will be first visit so will update. Recommended by two friends.read more

I had an urgent appointment on May 19, 2026 for a crusty discharge from both eyes. This…read moreappointment was very important, because I was going on a week-long trip to Germany on May 23. I got a phone call from the Franklin office, cancelling my appointment and telling me that I could go to the ER. I didn't have time to go to the ER and sit there several hours. When I got back to Virginia, I stopped by Gatten Eye Care, and I told them about the discharge from my eyes. They took me right away, did tests, and gave me a prescription for eye drops that stopped the discharge in a couple of days.

From the owner: We offer many services to help the whole family including eye exams, eye glass sales, cataract,…read moreSMILE, Lasik, PRK, diabetic eye care, macular degeneration, as well as pediatric eye care! Please visit us at one of our four convenient locations found in Suffolk, Smithfield & Franklin.

While in my hotel room the lens came out of my glasses. Searched Yelp and fortunately found…read moreeyecarecenter was about a mile away/ I was immediately greeted and the employee quickly had my glasses repaired, then cleaned, and all done at no charge.

I'm from out of town and had to Uber to visit this location. I get you need an appointment, but…read moresome effort to accommodate my needs and to receive a good amount of money for a new contacts and glasses. I mean come on we're there to make money and I'm willing to wait in the chair all day to be seen because I do not have an appointment. I'm an easy $500-$1000 sale today and no effort to fit me in somewhere anytime today so I walked across the street to the enterprise. I rented a car and I went to another eye doctor that was willing to take me in without an appointment and receive payment I hate going to places that are just in business, but not in business to make money.

Had an appointment for 11:40 and was called and asked if I wanted to come early at 11:20. Arrived…read moreat 11:15 and then waited for over an hour and still wasn't seen

The best in the business.I got some steel in my eye working one night and was very painful and…read moreDr.Mebane left his home 10;30 PM and opened his office and got the steel out of my eye and what a wonderful feeling and I don't know of any Doctor that would have done that.God Bless Dr.Mebane.