I was going to give a great review, but ultimately after I heard how much struggle there was during my wedding day, I was going to give a 1 star review, but I figured at least 2 would be better than 1.
Nov 2021, we booked with this venue for our wedding this May. It's not the associate's fault, but the printer was down and the contract was sent via email, which was fine. The only downside was that the contract is in a shared google doc that gets reused, so once the information has been input, they clear it for their next client- which brings me to the fact that I had not received a phone call or anything until I called the venue to check in to make sure if anything was needed- mind you, I had to call 2 months prior. To my surprise, there was a change in location of our ceremony. Thankfully, they only had to move it to the next beach down, but I wouldn't have known this until I had to call. It was stated that they had no way of contacting me because my info was erased once they signed a new client...when I look back in my phone, I saw we had exchanged text messages so the associate could've still contacted me. I let that go.
Backtrack a little- during the signing of the contract, the associate was helpful in answering questions, but the owner asked way too many questions as if he didn't want us to sign because we weren't hosting our reception there. Since the contract was erased, it was hard to remember what was outlined and what wasn't, but verbally, we were told we had the bridal suite and the groomsmen could finish getting ready in the bar area. I, personally, will take accountability with the fact I had to change the time of the ceremony (which changed bridal suite time) so this is why I wanted to give a great review because the associate helping us made the exception to have us earlier in the bridal suite. The day before, I asked if it was ok if the groomsmen could get ready there since they were going to be there anyway and was told yes. Later getting a text message saying no...it seemed like the blame was being put on the owner (who wasn't) there, so I understood and said that's fine.
My family, friends, and vendors didn't want me to stress so they didn't tell me about what was going on until now, of course, after the wedding. The day of the wedding- the same associate who helped us since the signing of the contract was there 15-20 min later than we were, but we entered the venue/bridal suite with no problem. She made our arch which looked beautiful (come to find out my officiator was the one who had to make some adjustments so that's why it turned out nice) and set up the chairs. As other reviews, that's pretty much it for help- setup of chairs and arch and music in the bridal suite. There was a gentleman who told us we needed to clean up after ourselves while inside the venue, which was understandable, but one of my family members was not addressed as friendly from that same individual asking to clean up.
During the ceremony on the beach- the wedding was delayed 20 minutes due to sound/speaker. I was told the associate helping us made our DJ/MC and officiant move everything for whatever reason, when it was perfectly fine. I was told she was being rude and didn't want to help, so due to her request, they moved it themselves which caused the delay. My officiant noticed the drapes on the arch was not tight and the wind was picking up, so he kindly asked her to help tighten them so the drapes wouldn't cover anyone's face- she was upset by the request and didn't do it, so my officiant took initiative and did it himself. Not that it matters too much, but the associate also didn't dress as if she was setting up an event for a wedding. I understand it may be busy and tiring to setup the chairs, but at least jeans opposed to sweats would've been nice. The topper of it all was the placement of the sandbags on the arch. If our officiant and our best man didn't catch it, it would've landed/hit on me and my husband during the ceremony. For about 3 minutes, my dad and one of our groomsmen had to hold the arch so they can adjust the sandbags without disrupting the ceremony. You would think they would've place a sand bag on both the back and middle of the arch, but the placement of them were literally just in the middle...mind you again, she was asked by our officiant/wedding party that the placement of the sandbags weren't the best, but she didn't want to move it saying it was fine. Clearly not...
Overall, the venue/contract includes beach permit which is nice, the bridal suite and inside venue which is nice, and supplies the chairs and arch, but overall customer service was not the best. read more