If I could give 0 stars, I would!…read more
I had an extremely disturbing experience with this pharmacy.
After working on my own with Express Scripts for months to obtain prior authorization, my prescription, which was supposed to be filled at CVS, was somehow processed and filled by this pharmacy without my knowledge or consent. I have never visited, contacted, or authorized this pharmacy to handle my medication.
I only discovered this after calling CVS and being told the prescription had already been filled elsewhere. I then had to contact my insurance and wait over an hour on hold just to determine where it had been sent.
When I called this pharmacy to ask how they obtained my prescription and why it was filled without my authorization, I was told that my doctor sent it and that they worked on the prior authorization. However, I personally handled the prior authorization process myself with Express Scripts. I was also told the medication was scheduled for delivery the next day, despite never speaking with anyone, never confirming delivery, and never receiving any notification.
When I asked straightforward questions repeatedly about my own medication, I was met with rudeness and dismissiveness. Instead of receiving clear answers, I was repeatedly told, "Call your doctor's office, they sent it," transferred multiple times, and spoken to in an unprofessional tone by both staff and the owner.
When I became frustrated after not receiving an explanation, I was accused of being abusive and disrespectful. I was made to feel as though I was irrational for simply trying to understand how my prescription was processed.
To make matters worse, they canceled my prescription without my approval and told me to fill it elsewhere. I was hung up on multiple times while asking them not to cancel it. Because my insurance now shows the medication as already filled, I am unable to refill it for a month, creating a serious disruption in my medical care.
Based on this experience, I have serious concerns about this pharmacy's professionalism, communication practices, and handling of patient medications. Transparency and proper authorization are critical when managing prescriptions, and that standard was not met in my case.
Patients should feel confident that their medications are processed with clear consent and careful communication. Unfortunately, that was not my experience.
I will be formally reporting this incident.
Update: After posting this review the pharmacy called me to argue with me, continued to speak over me, and threaten to cancel my medication. Disgusting!
